Asurion

Very good, Norman was very helpful and very informative. This is my first time going through this (claims) I'm not happy with myself but it's good knowing that you are there. Thank you for your time.

Dave

When the automatic activate failed on my new iPhone 14 I was frustrated. But... it was Jasmine to the rescue. She took control, told me what to do step by step and resolved the issue so fast. She was great!

I has a wonderful experience working with Ricky to file my claim. He was patient and gave me ample time to get the information I needed to provide. I will receive a box to return the item free of cost.

Such an easy experience. They were professional from the phone call to schedule appointment to the service techs visit to fix our issue. Company had great communication and the tech, Bobby, was very professional, personable and knowledgeable.

For years I have been running around trying to find consistently reliable tech service. I finally decided to do everything thru Verizon with Assurian. After my recent experiences I know I made the right choice. It is one stop shopping. They do everything. One phone call and they stay with you until it is fixed. Once they understand your needs they connect you to the proper department. You do not have to spend 10 minutes talking to a computer to reach a tech. It is truly a weight off of my back and I am grateful

I had to track down an Amazon E-gift card email that Asurion has sent to finish my claim, but lost the email. Went to their online Chat, and it was quickly taken cared of by having them send another email so I could use the e-card. GREAT experience and help!

My experience was very pleasant. The customer service agent made my ordeal positive by having the knowledge for processing my request expeditiously. I received the replacement phone the next day as promised and within the following week, the damaged phone was dropped off at a UPS location for the return.

I was extremely satisfied with the service repair of the broken screen on my S23 5G Ultra phone.
The repair was done at my residence. The technician (Robert) was very friendly, and completed the service very quickly.

Despite the process taking a bit more than the 2 hours that they had me wait, it was an increadibly easy process that is super affordable for the workmanship that they did with my phone, even going the extra mile for my phone to perform at full capacity. I will definitely be referring to friends and family so that they too have a place that's super reliable and affordable to take their electronics to.

The email stated that it would take an hour to repair my phone. Once I arrived, I was told 2-3 hours once I checked in. After waiting I was told that it would take longer due to having updated my phone to the beta version. What I thought would be an easy fixed turned out to be an extremely long process that I did not plan ahead for so if you decide to do the same. Anticipate waiting longer.

I pay for insurance. My phone cracked. I went to T-mobile store they told me go online to submit. Then asurion email told me to call spent 2hrs on phone after speaking to 4 different people. The last guy said phone would be sent. 6 days later no phone. I am now back on the phone with asurion and its already been an hour and no help yet!

Bought a stove in 2020, bought the 3 year extended warranty which should expire in 2024_ which would be after the one year manufacturer warranty. Called Asurion when oven broke last month and they told me that the warranty began at the date of purchase. Yet their written contract says something different. After talking to several people I was able to get them to repair the stove based on the date of delivery - but they continue to tell me the warranty began at the date of purchase therefore the warranty expired a year early.

Be aware of Asurion policies

I contacted them 2 weeks ago. I still have yet to have a confirmed appointment to repair my refrigerator. Ive lost food and medicine that needed to be refrigerated. I understand the Covid 19 issue. But this is beyond the pandemic. Its gotten to ridiculous...

I spent 4 hours talking with this company. I was trying to get a battery replacement (which the terms of my coverage says should be free). But because they don't have a battery "near me", they will only replace the phone and I have to pay the $100+ deductible! SCAM! Advertising and selling a product that they know won't cover what the customer believes it will. It's a "policy" and blah blah blah... it's a RIP OFF!

Awful company! I wish I didn't have to deal with these people. Unfortunately I have no other option. Verizon uses them so I don't recommend Verizon. Twice today they missed their appointment with no way to reach the technician. I am really disappointed in the way business is done here.

Never heard of a cell phone ER before and glad they're there! Kind people and phone issue repaired. Please let people know. Insurance makes ALL the difference. Also very knowledgeable staff. Bree and Anthony.

I have a project I have sent them twice for repairs. Both times it was sent back without repairs. Now they want me to send a third time. This is bad service provided by Asurion. This project is used by my church. We have gone over two month without a project due to Asurion's lack of service provided. I wouldn't recommend anyone to purchase Asurion warranty for your product. It was money wasted on my part hoping they would actually hold up their end. Asurion, horrible company.

I can't believe how easy it was to get my broken product replaced! I antcipated a lot of frustrating red tape but my defective product is being replaced for the full price with a 10 minute online chat!

Bought my refrigerator in January 2021. My ice machine was not working and I remembered buying the extended warranty. I had to search for my receipt and found it! Luckily I was able to go online to register my refrigerator. Made a few more calls, a technician was able to come in a few days and repaired my ice machine! I am happy and satisfied that it took just a few minutes to replace the parts and no charge! So please register your major purchases, save your receipts cause it'll save you lots of money and headaches in the future! Thank you!

My husband's phone is broken, we just got married, so i'm not on his verizon account yet. We have tried to call asurion to fill a claim for the broken phone and nothing will work. We've tried going into verizon, they tell us that we need to go to the asurion location, we do that and get told we have to go back to verizon. It's a lot of, "go ask your mom. Go ask your dad" Y'all need to get it together. Don't claim to help folks and then be the biggest pain in the $#*!.

Took my phone in for cracked screen/glass replacement, thinking omg they may keep my phone for a few hours to fix. I was the problem lost my mind forgot just that quick how to unlock my phone/password etc. I was frantic! The representative STEVEN was so kind and patient. He waited and once I got it correct believe it or not he fixed my phone in less than 5mins. Amazing!

This chat platform was extremely easy. But they had a lot to do with the representative, Alyssa. Alyssa was great. She met my expectations and more. Courteous, professional and knowledgeable. She went above and beyond to get my activation resolved. You can't ask for much more than that.

All techs were knowledgeable and experienced a quicker process than previous claim.

On another note- Surgcharges are astronomical for this service in conjunction with the insurance we pay monthly and tenure we have with ATT. Please lower your surcharge prices for replacement IPhones.