Asurion

Got a new 14Plus but could send or receive pictures via Message with Non-Apple users. Tried all the online hints and finally had an online chat with a Support Representative. Quick fix as she synced the network for new phone. Nothing I could have done on my own. So after 2 days of trying all suggested hints it was resolved in 5 minutes. Happy now but frustrating.

My system was set up in a strange way with two routers. It had been working with old printer but was challenging to reconnect computer with new printer. Peter helped accomplish this and was very patient as I had to crawl around to untangle wires and find ports. I couldn't have done it without his help.

Grandsons toy teepee was damaged when a piece of furniture fell on it breaking a leg/staff off. An Azurion plan helped save the day for my 3-year old. Now he will have it replaced Thanks to Agent Marko and Azurion!

I've had to invoke two Asurion claims in the past year for Bluetooth headsets that have malfunctioned after the manufacturer's warranty and Amazon return time ran out. Asurion is super simple to use with a quick chat session online. Refund is by e-gift card to my Amazon account once they receive the defective product. I wouldn't buy electronics without that level of protection. Great service.

This company is ridiculous now, my phone was on back order and I hadn't had a phone for 3 days. Ended buying a substitute to get me by. What is the point of having insurance on all my phones if I can't get next day service? Even if I get in a car wreck I can get a rental the next day. 2 weeks still no phone, had to call a total of 11 times just to get the answers I needed and complain all the way to the end. I will never use this company ever again. As soon as this phone is paid off, which will be next week, I will get an Apple and go with Apple Care. I've already paid for 3 phones with this insurance plan and have only received one. What a rip off! You've been warned!

I love using Asurion as a warranty factor... their system is virtually hassle Free! They save the purchased warrenty right to the Amazon history for quick look up if something happens 1yr or 2 or 3 later, they issue the return label and with a tracking number (proof of reship) the credit goes right to account... super simple with great customer service team, Definitely recommend!

After four years of use, my pixel 1 power connecter wasn't working (the charger had to be pressed at the exact right angle for it to charge). I submitted a claim and they sent me a new one without any issues. Two days later, however, that phone died and would not turn on even if it was plugged in. We called them and they sent a second phone. This time the microphone didn't work. The third phone would crash whenever I tried to make a call. Now, the fourth phone keeps randomly dying even when the battery has fifty percent power left and it won't connect to wifi networks even after I've tried all the all the software fixes. The asurion customer service was very kind, but clearly however they repair phones is a flawed and possible fraudulent process. I would not recommend them to anyone.

Asurion customer service was easy to work with, which was appreciated. They need a better system of knowing when an item needs to be mailed to them for repair when the customer knows it cannot be repaired because the customer talked to the Epson tech and the tech said the error code displayed meant the printer was beyond repair. I had to mail the printer to Asurion at the cost of $100+(set by Asurion and they did make the process easy) to be told it could not be repaired. I realize that Asurion reps do not know me and I could have been lying. There has to be a better way.
They promptly paid the fair market value of the printer for $310. Of course I only realized $210, but that was still better than taking it to the dump's electronics disposal area.

Assurion is the worst insurance company I have ever dealt with. Customer service is non existent, will hang up on you, not answer questions and blind transfers that end up disconnected. I sent two phones back under warranty. I had proof of returns. Took over 2 months for assurion to give me credit, initially they accused me of sending empty boxes until I showed them the weight reciept from ups. Miraculously they found the phones. Horrible and unprofessional

I'm a Verizon customer. I received a notice (interestingly, 2 days after the changes went into effect) that Asurion was increasing their rates for multiple devices, four or more, from $50 a month to $60 a month. That's a 20% increase. And Asurion has such high deductibles, there's no way they are losing any money. A 10% increase would have been more reasonable and fair. We personally have never made a claim. I'm strongly considering canceling my device insurance by Asurion.

After a brief power outage my printer wasn't connecting wirelessly anymore. The HP app seemed completely futile in solving the problem with the virtual assistant that just put me in an endless loop. When I pulled out my receipt and original HP paperwork I realized I had purchased the technical support from Asurion which I had totally forgotten about. I was able to solve the issue within 5 minutes. Super easy! Totally worth purchasing for saving my sanity lol. Will be reaching out to them with any future problems right away.

Steven was great. Very attentive and caring. Answered all my questions and very chill. Laid back and funny and easy to talk to.

I feel if you have insurance than when something happens to your phone you should not have to pay a $25 deductible. You are paying twice and that is not fair. That is my only draw back, a lot of people I have talk to about the deductible feel the same way.

I think that should change thank you for your time.

I had upgraded my phone (iPhone 12) through Verizon. I kept my old phone (iPhone Max/10) to use has a tablet for my kids. The screen cracked and I sent it in under the Asurion Home Plus plan I have through Verizon. Even though I filled out the paperwork online and told them that it was an old cell phone not connected to the network, and they took my money. They sent me two emails stating that they were still working on it. I had to call two weeks later and ask what was up. They told me that someone should have contacted me about a week and a half ago to tell me that they don't fix cell phones under the Home Plus deal. So, they would refund me the money and send me back the cell phone. I received the refund after two days. But it has been over a month, and I am still waiting for the cell phone to be returned. I have called several times and it seems that I am transferred and least 3 times.

I went online did the insurance claim for the broken phone on my acct answered a few questions, it was approved, received the new phone in 3 days. Couldn't of done that any faster. Very satisfied customer

Just needed my shattered phone replaced. Because I couldn't receive texts on my very broken phone I had to go through a 45 minute process on the phone where a very nice woman(the only good thing about this company) had to ask me personal questions from my "public record" to confirm my identity. Then I waited a day for the go ahead to complete my claim. They still required my photo ID to be uploaded. HMMMM. I get making sure security is tight but why did I have to call at all? Why not just ask for ID in the first place so I could complete the claim on the barely working eye straining disgusting purple website. Thank you to Elizabeth the customer service representative who did an amazing job but absolutely every step of this process was hell. This company should be shut down. Why Verizon would use such a sketchy third part for their insurance blows my mind.

Sent our TV in for repair/replacement. Filed a claim due to a blue line down the screen, volume control didnt work anymore.
When TV was returned, it wouldn't even turn on. Called company, given usual BS, now have it packed up to go back.
First time i had to file a claim, was great experience. Definitely not this time.
Waiting to see what else if anything they can screw up.

As a result of a difficult hardware problem with my laptop, Asurion was able to isolate and repair my Lenovo laptop perfectly to the point of being in the condition it was when I purchased it new. Thanks for the excellent work and best regards. Satisfied customer.

I had a headset issue, I sent it in, went smoothly. Same week a printer issue. Headset - was old, could not be fixed but I got my co-pay back and some money for the headset. My printer was returned to me in under 3 days. SO EASY and so far I have had a laptop replaced, a printer fixed and a headset reimbursement. It has covered all the costs for having the plan and I don't care if electronics break.

Trying to get a pixel 2 screen replacement. They have had me out to store that don't have parts. They have sent multiple techs out who don't do the repair because it's a pixel 2. I'm on my 4th call with no option for a different result.

I had a problem inputting the date of the damage for my tablet so I accessed help via chat. Raymund was very efficient and personable while handling my claim. Took no time at all! Aaahhh, how I wish a big name phone company (that starts with an A and ends with two Ts) could take customer service lessons from Asurion!

Never pay for this insurance on your mobile devices. Not only have they screwed up once but twice! I get charged for non return unit fee when clearly my tracking # from the USPS reflect that I have delivered the parcel. Asurion has a 3rd party company that picks up the parcel and that's where the screw up happens! But assurion and AT&T will toss you back & forth and no one is reversing the fees and it's costing me so much time to get that hefty $650 fee reversed!

Called with a frozen Verizon iphone XR on Saturday 9-25-21.
Their system refused to allow us to input a claim through their portal, long wait to get through to their customer service. We've been paying $17 per "device protection" for three years.
No real assistance offered except suggestion of setting phone back to factory settings. This did NOT work, rep then told us to take it to a UBreakit WeFixit store. No luck with them. Assuriin would not replace or provide a repair the phone under their warranty.
Strongly suggest skipping insurance under a Assuriin/Verizon.