Asurion

Everything that I asked to be fixed is out of what they do. Broken phone broken tv and they denied both claims so at this point what is the purpose of this useless $#*! service. Im about to cancel and praying they give me a refund for this useless service. A waste of 25$ a month for almost a year.

They collect premiums, deductibles and damaged phones giving consumers refurbished phones in exchange. They always lie and tell you they can't guarantee a new replacement well what needs to happens to even get close getting one because I've never been able to cash in.

I received a new Galaxy S21 phone, replacing my Galaxy S9. The instructions for transferring data from my old phone to the new one didn't work. Went to chat with tech support, got Monica. She walked me through another option and all went smoothly.

I switched my service a few months ago and I have to just say that I have really enjoyed the new company. Any time I do experience an issue, they are quick to fix it. They go above and beyond to make it right. They are also very friendly and helpful. I really wish that I would have switched sooner.

From the moment I walked in the experts were very polite and was ready to assist me immediately. They made me feel at ease and i appreciate the light conversation since I was upset about my phone screen cracking. I was told how long it will be and the steps they will have to complete after and appreciate the thorough explanation. I got my phone as if it was brand new and was grateful with the whole experience.

I live in Minneapolis, MN and my Asurion customer service agent is from "the south" in Tennessee. We agreed in the course of my phone call I needed to come visit and she agreed to watch the grandkids so I could visit! LoL! Now, we were laughing so hard about our cultural differences up here in "the North' versus "the south" that I almost forgot about being upset about my daughters $1400 I-phone being stolen! So, this kind agent made my claims process, easy, painless and dare I say "fun"? An otherwise stressful situation was aleviated by good ol southern hospitality from my customer service agent and her efficiency and kindness. I felt very well taken care of as a customer and I wish this lady could get a bonus and a free lunch for what outstanding customer service she gave me. My toughest part of the process was doing the puzzle online to prove I was "a human". The struggle was real, and then I figured it out. Thanks again for amazing customer service. Jeanne Salinas- Minneapolis, MN.

Service was above and beyond what I expected. Excellent service from the time I put in my claim until my phone was fixed. The tech was very knowledgeable and professional. His name was Ryan he was excellent at his job. Thank you

The tech that came out to resolve my issue were wonderful. My issue was fixed in no time. The tech had a great communication and there was no doubt of when I could expect them. They called me 30 minutes before they were to arrive and were right on time fix my issue. 10 out of 10 would definitely recommend.

Mistake on the damage date. Can't get any help correcting our little mistake. Hours wasted with different people and supervisors trying to get help. Everyone said no. That's yor problem. Canceling. Wat a waste...

My intuition guided me to accept the Asurion protection insurance offer when I purchased a good quality slim backpack on amazon. Lo & behold: after 2 years, one zipper gave out. I contacted Asurion. They confirmed that I have a valid claim. We completed the claim over the phone, and 2x weeks later, the check was in my mailbox, and I banked it immediately.

I have already purchased my replacement slim backpack, and because this is an even better quality slim backpack than my previous bag, I took out the next level of Assurion protection plan for 3 years protection against failure.

I feel good about Asurion, and highly recommend them for all luggage protection (and what-ever else they may cover.)

Thank you Asurion!

Clarity between BJ's and Asurion as to who is responsible for what was not clear to all parties. What Asurion told customer with respect to what customer would receive as payment was not correct. Cost of item plus sales tax was told to customer by Asurion but only item price was paid? The length of time to make a decision as to fix or pay was too long (two plus weeks). BJ's was not a real player in the final effort to clear up all questions.

I am very pleased that Brian was able to help me activate my new phone today.it took only 10 minutes to get it going.all I did on my end was sent a IMEI and ICCID on the phone box.thanks for your awesome help today Brian.enjoy your holidays

Recieved an email after waiting 12 hours that someone would come out to my home between 7 and 9.

At 6:24pm they sent another email to call them, I talk to a manager and he said the guy was not coming due to training.
Now they want to mail me my phone in 1 to 3 business days. Worst customer service i ever heard of. Im in sales for 35 years and need my phone to talk to customers everyday to get them the correct answers. This is not insurance. Do yourself a favor go to a different company if this is all they have to offer. Im leaving muy carrier because this is who they do business with

I have been a costumer for many years. I love to have the peace of mind that Asurion provides. I have never had an issue with a damaged or lost device. They are quick to replace any items without hesitation. Worth to have this service. Thank you!

I tried to file an online claim for a product I bought over 2 years ago but their system couldn't find it. Instead, I was directed to chat where Ludy was able to help me fully. I can't believe how easy the process was. Very happy & satisfied customer! Thank you Asurion!

I've never broken a phone before. This was my first time and my phone is my lifeline for work. No phone no work so it was extremely time sensitive and imperative I get it fixed asap. Roberto at the Washington AT&T location was fantastic. Phone like new with a screen replacement in less time than anticipated.

I was very impressed with the way Asurion Home+ handled my claim. My laptop had a broken screen. Just before Asurion replaced the screen, they realized that the motherboard showed a sign of water damage. They decided that it was better to replace my laptop. It was replaced with a newer and better laptop of the same brand and model. I will continue to use Asurion Home +.
Great customer service

I connected with Asurion through AT+T. The phone customer service rep was very good to work with to resolve the screen repair I needed to my Apple MacBook Pro Laptop. The screen was black and not functioning except for the very top band across the screen. I'm not sure what caused this as I'm super careful with my gear. Once the needed info was input into the system, the rep emailed me the necessary paperwork to send the laptop in for repair via UPS at no charge. I dropped the laptop off on a Tuesday and much to my surprise, it was delivered to me on Thursday with full functionality. I did not expect it back so quickly and to be repaired perfectly with notes from the repair tech on a full diagnostic to confirm it was ready to go. Great work across the board.

I am highly recommending Asurion as an excellent option for coverage with repairing electronics.

I spent 4 hours a week ago to try and change my imei number on an online claim. The people on the phone refused to help me to change it for me. Once it was finally changed and my date came, I found out that they changed my scheduled time without telling me. I verified multiple times online and with the final lady I spoke with that it was correct. I am very dissatisfied and frustrated and their online service is horrible.

Purchased insurance for a 12 x 12 pop up through $#*!s sporting good. About a month after we purchased it a storm damaged it and we filed a claim, Asurion refused to cover the damage and said they would email us with their reason for denial. Email never claim and when we called they said to refer to the email. We explained it never came and they said it would come soon, 3 weeks later we still have not received an email or a reason for the denial we will never purchase this insurance again.

Asurion is the biggest joke. Customer service sucks all the way up to the licences CEO adjuster. They blow smoke up your $#*! to get you off the phone. They f*** up and it becomes your problem. I made a claim 5 weeks ago, had 2 phones shipped that didnt work ( because of their mistake), 1 check sent in wrong name, 1 check never issued that they claim was missing and waiting on the 3rd check for 10 days and they say I need to be patient because they are back logged... really for 5 weeks. Such BS!

Kelly was prompt and efficient in their help today. They made phone activation quick and easy towards the end of their business hours.

I sent my computer in for a new battery. When it came back there were other problems, perhaps caused by the shipper, but I was very disappointed. I got online with the service rep Raymund and he set me up with a new repair order. It was a very easy process... just hope it comes back in good working order this time.