Asurion

I was super bummed that I lost my 2018 iPad Pro and would have to go through the motions of buying another one. Then I remembered that I had Asurion coverage. The claims process was very fast and easy, and you can imagine my joy at discovering that my replacement device would be the newest 2022 model! Wonderful experience. The light at the end of the tunnel. Faster and easier that Apple Care, hands down!

The only thing I'm not happy with was receiving a used replacement phone instead of a brand new phone. I pay insurance on my phone so if it's lost, stolen or broken, I can get a new one. I was under the impression I would receive a brand new replacement and not a used phone. Other than that, it was a great, easy and straightforward experience.

The technician arrived on time and was completely helpful. He went above expectations to make sure everything was working before he left. Extremely well mannered employee. Keep up the good work! People appreciate well mannered and hard working people like yourself

If i could give a 0/10 or like a negative 20/10 I would. They keep sending techs to fix my tv and with every visit my tv gets worse. I am not blaming the tech but rather the parts they are using. What is making me mad is they will not reimburse me. Apparantly another tech needs to come out and tell them it cant be repaired as if the first 3 visit didnt give them that information already. I heard horror stories but the store i bought my tv from recommended them. Dont be like me, if you see asurion just say no. Its less stressful to just pay out of pocket for a replacement than deal with asurion

My I phone screen was cracked. I was able to schedule an appointment very quickly. From the time I drop off my phone and repair it only took a little bit of time. The service was absolutely great. Will definitely use the service again if necessary

I filed a claim for a laptop that was broken by my son so I filed a claim asurion denied my claim saying that the email on my form did not match what was on their record. Mind you the charged me the deductible and always charge me the monthly fee. I urge everyone to report this company to the doj because they are a monopoly. Enclosed is the info you need to report it.

The onsite techs were outstanding. End to end white glove approach which is relative since it was 1day (quite spendy) tv.
The asterisk is for the rude scheduling rep who refused to accommodate after an asurion error.

The service exceeded my expectations! The service representative was extremely professional and friendly! He arrived in a timely manner and resolved the issue in under an hour! Overall, I was extremely satisfied with the experience.

I have never seen a service take so long to come repair my appliances. I called several other repairs services they could come out that or the next day. The one Asurion gave me appliance service center took nine days to come look to see what was wrong. It's not worth waiting to get my appliance fixed. I will be canceling my plan and wouldn't recommend anyone for their service.

I don't know how my phone was cracked and normally it would really stress me out, but they make it so easy and so convenient to get fixed don't have to worry. I work long ours and the fact they will come to my work is so helpful. I'm far from tech savvy and they have made it so easy to file the claim.

Hi
The first time I went to the 696 Altamonte
Fix store everything negatives starting with the employee. But later Asurion send me a phone and Michael help me with the activation. Excellent. Job very patience. Thanks

Between my husband and myself we have been on hold with this company for over 2 and one half hours. They were supposed to come out today to help fix my husband's cracked phone, but never made it. They can't ahead and charged my husband the $30 fee anyway, even though they never showed and my husband never canceled. Every agent he has spoken with has either gotten disconnected, or they have to out him on hold so they cam contact another agent to get the full story. This is UNACCEPTABLE.

I went to make a claim and it wasn't letting me find my product but I contacted through the text chat helpline and had the claim done within minutes of contacting! Very easy and fast, wonderful service.

The phone was damaged I got on line provided the information got the new phone next day. Returned the old one in the box and label provided. If you have questions or trouble just call the 1-800 #. Easy as 1-2-3!

Completed my Asurion claim and was able to get my phone repaired the same day. Quoted 3 hours for the repair and they completed it in two. Great job

Can't thank you guys enough for the help and regards to account confusion and my tech related issues The service is always prompt and I know you work to the best of your abilities. My apologies for the headache, but even during the troubles, I've been having in regards to my own issues, the insight and the help always gives me a positive outlook on a resolution

Ricardo saved the day! Despite me not making a claim beforehand he walked me through the process and got it approved. Had my phone screen replaced on the spot swiftly. He was courteous and professional throughout the process. Thanks a lot!

The rep that assisted me was so patient and literally held my hand through a switch that my internet kept dropping. She didn't give up on me and had me test everything before she'd let me go. She deserves a raise!

I needed help getting a phone replacement activated as it wouldn't do it online itself. Went through to the chat the agent named Brian came back and helped me 100% above and beyond he even stayed late past their closing time to get this phone activated, and to answer all my questions about AT&T Home Electric protection services. Thanks Again Brian

I have had to send in my phone previously and was given a different phone when I had a cracked screen. The deductible was 250 every time. Now, the tech comes to me, had the screen fixed in under 45 minutes and the deductible was much much cheaper! That's what I call first class service! Thank you!

The case was handled very quick to help with a product issue. The shipment of the replacement was very quick and appreciate the turn around time

My product broke at the worst possible moment. When all was safe again, I had the warranty through Amazon and I was using all that info for claim. However, I was having issues, so I selected Chat. I was so glad I did! Representative Rejoice helped and I have my claim finished and I can replace item in next 24 hours! Thank God I bough warranty! I also am greatful Asurion is easy to deal with in these cases! Will make sure I get warranty when from this company.

From the time I made the phone call, my experience was wonderful. The service technician explained in detail what to expect and I was very impressed. I received regular updates about my device and when it would be returned. Awesome service!