Asurion

The technicians who resolved my problem were extremely knowledgeable and very friendly. Not to mention very professional. If I was just a rating the technicians, I would have easily given a five rating. It was the scheduling process that dropped the overall rating. That scheduling/rescheduling process was a bit challenging and frustrating.

I Highly Recommend Asurion Insurance Protection for iPhones.
I will continue to pay for this insurance for all iPhones on my account.
I had to use it when one of my iPhones was lost.
Asurion provided outstanding service in helping me replace a lost iPhone.

Micro Wave was making noise and smoking. Service Tech(s) on first call discovered that wiring was defective (bare wire) New parts was ordered. At the next service call. It was determined that the new replacement parts were also defective (bare wire). Tech again ordered new parts. Third service call - part were determine to be safety to install (NO Bare Wires). Tech(s) installed the new parts and tested the Micro Wave which operated correctly. Tech(s) was very professional in their service call(s) and answered all our questions. A 10+ out of 10 perfprmnce rating.

They did a great job replacing the front screen and back camera on my galaxy 22 ultra in a timely manner! Thank you again!

Great experience, which is a first time with me dealing with Asurion. This time by far was the best keep up the great work.

If I could give 0 stars I would this company does not stand behind their product within a week of applying this to my cell phone me screen didn't just crack it shattered and I didn't even drop it hard. Not only did the make compensation near impossible for my to get they were also telling me to hold off on getting it fixed until I heard back from them on what to do. Meantime I'd be atleast 3 days with out a phone? Forget that then after submitting the claim I needed a copy of my recept which normally would be fine only I got rid of it as soon as I registered the stuff and sent in all the pics of my phone and what not. I got the confirmation that registration successful and got rid of the receipts. So yeah bad company bad business?

Good afternoon,

My name is Micah and I wanted to compliment and praise the workers that helped me with my phone. I stopped by Asurion in McAllen, Texas around on July 10,2022 in the afternoon due to my Iphone no charging. The technician was very friendly and professional and looked at my phone. He noted it was dirty and told me in details what is happening. He cleaned it and it was good to go. I was so happy that I wanted to tip him and he politely declined. Thank you for your wonderful service.

Respectfully,

~Micah

I purchased a Cadet 54' tractor from Tractor Supply Co. The pully spring broke. Furthermore, I purchased a five-year extended warranty. When the spring broke, I was given a claim number and was told that someone would contact me and set up a day and time to pick up the tractor. No one ever called or emailed me. When I called to check on the status, the customer service rep put me on hold for about a half hour. Then when she came to the phone she kept repeating " hello, hello". I guess they forgot that the line had not completely hung-up when I heard laughter in the background by the same person. Be sure when you purchase a product from a company to check who their insurance is with.

It was easy to applying for the repair and one week turnaround was great! The Home Depot escalator I needed for food spoilage reimbursement was extremely friendly and helpful and got my reimbursement money to me fast.

My experience with asurion was incredible. He handled everything with such professionalism, leaving me to feel completely confident with leaving my belongings with him. He explained everything very in-depth and thorough. And you can tell he knew what he was doing. Awesome job.

I added the whole home protect to my Verizon bill as it was a no brainer. With smart tv's, video game consoles, computers, smart speakers, etc etc, this protection is very useful. I just had a Samsung smart tv go out and it was replaced used this service. The tv was to me within a week of the claim.

So far I'm not impressed with this service even though the only thing they have done for me is take the initial payment of coverage via Guitar Center as a one time paid protection plan. I contacted them back in July to file a claim for repairs it's now October and after several phone calls they still can't manage to send a shipping label via email like they promised several times even including a supervisor that got on the phone to promise as well the escalation of my gripe to rush the email of the said shipping label I'm still waiting for. At this point I'm thinking this protection plan available to you from Asurion via Guitar Center is only good enough to exchange my purchase at guitar rather then wait for Asurion to send an emailed shipping label God knows what kind of tech they are using that it's this difficult to send an email in 2021.

ATT / Assurion made it very easy and seamless for me to get a replacement phone
The process, and the customer service was excellent.
I ended up getting a bad your phone with no charge!
Happy and satisfied, customer

I purchased Asurion Insurance through Verizon. I made a claim through Asurion. I received the new phone within 24 hours. However, the new phone was damaged. It makes a loud beeping sound when I'm on the phone, people say my voice goes in and out when I'm talking, and the phone doesn't ring when people call me. I called and went online to contact Asurion but there is no option for "you sent me a damaged replacement phone and I need to replace it" option. So, I'm going round and round trying to get help.

Filing a claim was super easy. I was basically done in 5 seconds. All answers were super clear. The only thing is I wish the replacement was the same color of my original color of my Apple Watch. I originally purchased a pink watch but am getting a replacement for a space grey instead.

The staff was very polite. The process was fast. They were patient. They were professional. They did a good job.

Bought my son Mariucci batting gloves in Feb 2021. They tore but he continued to use them. They said the wear is "Excessive" - I will go back to $#*!s and file a complaint and plan to file a complaint against the Asurion.

Asurion is the worst company - they are ready to take tiyr money but when is time for a claim they put you through the ringer. I've been without a phone since Sunday, January 16, and now I am being told that I won't get a replacement until Wednesday, January 19th after they promised same day shipping. I will never purchase the protection plan from asurion, I wound rather save my $12 a month and if something goes wrong just buy a new phone.

I received a call back from att while chatting in with Asurion the agent in the chat was able to help me quicker than the agent over the phone and I was able to complete the process myself with his quick guided instructions thanks a lot

What is the point of having a protection plan when they can't find a technician in your area and not bother to tell you that they don't have a technician in the area, so you just wait for months?! What a waste. Don't bother getting a plan.

What a great experience! I was greeted by a friendly employee who was witty, helpful, and intuitive. He told me 40 minutes, and he was right! My phone's screen was replaced and all is right in my world again.

I was able to get a phone repair done within a hour. The initial offer was waiting a day for a replacement phone. However the technician was able to get me in the same day. I'm very thankful for a speedy repair.

Thanks Ajay

The claim was very easy to understand and quick to complete. Thank you for that cause I'm older and it helps a lot for me to be able to comprehend and complete this for my independence and my age isn't a factor in this it's that easy.