Asurion

My son spilled milk on my laptop and a fan was going/gone out. I set up my claim on line. Within two days I had the box and shipping labels at my door. In less than two weeks I had a new laptop on my desk due to the fact that my old laptop was non repairable. No delays. It is such a pleasure to deal with a company, especially a warranty company that do what they say they are going to do..

I filed a claim with them and within the next week I received my replacement with all the accessories I needed and more. Even received a convenient way to ship the broken one back. Very happy with the whole process.

I had a feeling I was intentionally getting the runaround. I was persistent and did not give up. Asurion finally sent the information to ship the HP laptop and resolved the issue. I would purchase the insurance again.

I am extremely pleased with my chat session tonight. I had received an email with a link to add a shipping label. It appeared the label was not working so I initiated a chat session to try to figure it out and your associate got to the bottom of the problem and was most helpful. I was extremely pleased with the service.

Everytime I call for technical help Verizon Asurion helps me and I am not knowledgeable of computers. They stay with you until your problem is solved. I am so happy I signed up with verizon Asurion technical help.

I have always purchased warranties for anything that I purchase and this was one of the few times that I actually had to use the warranty and I have zero regrets. Transaction was fast, friendly, and without hassle!

Wasn't quite sure how to go about making a claim. Ended up chatting with Monica, she took care of everything. She is an asset to your company

It was all online and very easy to get through the process of reporting a lost phone and getting a replacement phone in just 2 days, and it only took literally minutes to get through the process thank you for the very pleasant experience

I recently had an issue with the LG refrigerator that we purchased in August of 2019. Luckily, we made the investment to purchase the protection plan at the time of the purchase. The claim process was simple, I was just fortunate enough to keep all of my original receipts for my purchase. The online claim processes were easy to understand, and after the claim submission, I had to the opportunity to chat with a claim's agent, and that process was also simple as well as reassuring.

I put in a claim and received a replacement phone the very next day which BTW was a Saturday. It was super easy to clean my broken phone out and put on the replacement phone. Instructions were excellent.

Trying to quit the service. I called the number and finally someone answers. However they cannot cancel service and transfer you to another person. Again on hold forever. I called my credit card to cancel the future payments.

The Service man was awesome he calls the day before and called the day of before he got here he was very polite, he ordered the part told me when part would be delivered and gave me a date and time he would come back and everything he said was done exactly how he said. He came back and got it done really quick and my ice maker is working great the thing that water line goes Thu the box was busted and was leaking water on my floor but I'm all good now thank you very much!

From start to finish, the process was easy! The claims representative was very polite and friendly. She took my information and processed my claim quickly. She actually made me smile as she did! Had my new phone the next day. Transferring service to my new phone was simple. Used the chat service at the end to activate the cellular data. Very simple and easy!

My oven was not heating up properly and due to a bad experience with a extended warranty from a competitor i was reluctant to call. I finally called and was really surprised with the ease of the process, they shipped parts out to my house and the tech was great and let me know about the product and what he was doing to repair. Tested to my satisfaction and was a really nice person.

Buying and setting up our new iPhones was really easy! I was able to purchase the phones on a Zoom call with an agent. I received a text message from Verizon/Asurion that I used to set up my phone. I chatted with a "live" agent (thank you for NOT using Bots!) and she helped me go through the half hour process. It was easy peasy and no stress!

Replacement of a stolen phone. When I contacted the representative I was stressed and frustrated. The representative assured me they could resolve the problem with my claim, explained what had caused the problem and within a few minutes the problem was resolved. After receiving the replacement phone I was having a problem getting the phone activated by AT&T. Again, Asurion provided friendly and efficient service and my problem was quickly resolved,

Customer service representative Pam knew exactly what to do To file my claim. I got a much better PhoneWhich was overnight to me.The local AT&T rep transferred all my data, packed up my phone,Put the light below on it for me and told me just drop it off to the Post Office and get a receipt.Awesome service

I usually buy Asurion protection on all major products purchased from Amazon. Today, I had to file a claim regarding one of those products. The agent who handled my online chat was Maria. Her service was pleasant, patient, and exceptional. People like Maria help to make companies successful. My claim was handled expediently and successfully. I will continue to purchase Asurion coverage on all my major Amazon products.

I settled in to slog through whatever hoops I needed to get my cracked phone repaired. To my surprise it was so easy I was done in a minute, and the phone could've been replaced today! I opted to have it sent and should get it in one to two days.

Had two items to claim, one was a camera that had been damaged, the other was one I'd forgotten I had a warranty for (carpet cleaner). Was able to get a ecard for price of camera and a service/repair for cleaner. Online chat support was better than expected and very clear with what needed done and would be done.
The experience will likely increase my purchase of these warranties on futures products.

My Laptop stopped working after a power surge so after trying to troubleshoot myself I realized that I needed to just file a claim. I went through the claims process and got an error (not sure if it was my own browser or a technical glitch) and reached out to chat with a person. I was instantly connected and has my claim resolved (Thanks GladysMae!). It's great to work with a service that quickly resolved the issue, super helpful and delivers on the protection promise. Thanks!

Lost my phone, got a replacement quickly that was unusable because it was still password protected. After calling and jumping through a ton of hoops (including finding a printer to print and sign an affidavit about why I needed a second replacement) I was able to get a working replacement after 2 weeks of being without a phone. I sent the non working phone back in the box they provided and gave them a tracking number provided by USPS. 10 days later I spoke with another representative at Asurian and confirmed the device was received. Now, over 60 days later, I am being charged $620 on my phone bill for not returning the device.
I no longer have the tracking information from usps and have been jerked around on the phone between Att and Asurian for over 2 hours trying to resolve this issue, to no avail.

Sent in two ipads that had been dropped on the tile floor, both cracked really bad and was afraid that one of the grandkids would get the device turned on and cut their fingers trying to swipe across the screen. Both devices arrived back in perfect charged up condition in less than a week. WOW this is GREAT service.