Asurion

I had a problem with my laptop and my warranty with HP had expired, so I contacted Asurion via chat. They were very nice and were able to help me with my claim. I'm excited to get my laptop fixed and get it back.

Issue with battery and it would not charge. I had to keep the phone charged into the wall with my turbo charger not even the USB cable would charge the phone so on Christmas my cell phone became a house phone

When I tried to file my claim online, it was turned down. I called and was sent a form to file a claim. I emailed it back with the required info and I received $299.99 on a gift card to Staples, the price of my printer, that evening. I purchased a more expensive printer, used the $299.99 and purchased another plan. Did not have to send old printer back.

From the time my device was damaged, the Asurion team kept me informed during the time that they had my product. Upon receiving my product back it was as if I'd just received it from the factory. Great work!

I have had to experience but horrible. First I sent a phone back for cracked front screen, I mailed it off to them to be told they would not fix it due to back being cracked I advised them it was not cracked when I sent it they argued with me and refused to fix it, sent me the phone back and the back was not cracked after calling them back and speaking to manager sending picture proofs of back not cracked they apologized and they would send a replacement phone amd to send that one in. Second one cracked screen they won't fix first they said it had water damage which I know it did not then they tried to tell me it had a bent frame they are a scam!

I have been going on 3 weeks weeks trying to resolve a lost phone with Asurion. ATT verified everything to be correct on my end and cannot understand why Asurion is being so difficult. Asurion is being fraudulent.

I had a LG thin Q 8 phone insured it for 3 years at $13.00 a month for 3 years for a total of $468.00 then Asurion wanted a deductible of $150.00 for a grand total of $618.00 to top it off they offered to replace it with a 3 year old phone! They offered to replace it with a Samsung galaxy s10 not sold by T-Mobil for quite some time now. I can buy the phone for $154.00 right now! Its a scam in my eyes.
How smart are people?

I had a very good experience with using the Asurion insurance. I called and reported my shredder wasn't working & i was given a claim number and told I would be refunded the full price of the shredder within 7 - 10 business days. I received my refund within the specified time frame thru the USPS.
I will most definitely use the Asurion insurance again.

Honey was excellent to work with! She is awesome at her job, so she must be an overall AWESOME PERSON!

I am very pleased with the customer service I received when I reported my phone was stolen. They made my issue a priority and minimized the time I was without a phone. From the start of the claim to the activating of the phone was amazing. Glad I have this service.

In a world where customer service is lacking, this company was awesome. We were contacted when we were told we would be and notified when service was on the way. Tony was punctual, knowledgeable and friendly. This was a great experience!

I chatted with 2 terrible representative before I got connected with Kenyetta. She really improved the overall Impression I had of the company. She took the extra steps to assist me and I'm more than satisfied. Thank you so much kenyetta

Sheree with my technician and she was awesome. She was able to take the opportunity and resolve my voicemail issues efficiently and professionally. Very refreshing in this day and age. Not sure what you pay here but she deserves a raise

I'm not very tech saavy (baby boomer🤪). But used the tech support to help me install/setup my new printer with an older version MacOS

The representative was very kind, patient and informative. Although the issue was a little complicated on my end, the representative was very patient and helpful. I would definitely refer this kind of service and it was much appreciated along with the convenience.

Janet was great! She took me through the process step by step. It was so easy to work with her, she took her time with me. And stayed with me until she got me going. Thank you so much Janet. Merry Christmas/

It was easy to file the claim for my iPad. The screen was cracked and cut my finger. A few simple questions and my deductible and my iPad is already on the way. Way better then having to buy a new one. Have you seen the prices on these things.

Love Verizon customer service and the representative was so attentive on explaining the plan and the way to update my iPhone and explaining the features of my new device and always looking out for the best plan for our family. Thank You

Life is shorty and time is expensive. It almost an hour to get my claim taken care of. The process for making a was redundant and inefficient. I ended up having to call to actually get my claim taken care of. Something I was trying to avoid. Again life is short and time is not refundable.

I would much rather submit a form request and wait for an email response rather than have to enter all of my information and then talk to a representative who then I have to give the information to a second time.

Received virus issue at 7pm and do not know how or why got this issue? Described issue to technician and he pinpointed issue quickly and told me what to check in Settings. Removed an item not familiar with and it appears to resolve issue. A quick process. Much appreciated.

Once everything is ready, the repair is fast, but the process of making the claim is not easy, after filing the claim you have to prepare to make calls, to continue the process that is supposed to be automated,
And waste a lot of time on those calls

Great customer service and worth purchasing this insurance