Asurion

So disappointed that I had to call after I took off time from work for my two hour home repair window. I had to call Asurion to find out the technician wasn't going to make it. The only thing Asurion could do was reschedule another time. It took an hour on the phone for them to offer me this as the only resolution. I was both sad and upset in Asurion making their problem into my problem. It seems like my commitment to pay for phone insurance is met by their belief that they don't need to honor a commitment they made with scheduling a time to help me.

When we remodeled our kitchen, I upgraded our appliances and opted for the 5-year extended warranty. Absolutely worth the money when you aren't handy with repair work and can't work on these modern machines yourself. I've had to use the service twice for the dishwasher and this last service call I had the tech repair the Ice Maker, Microwave door handle and Dishwasher door latch. All were covered under warranty again! The customer service call center representatives have been fabulous with getting the appointments set up and the service techs they send out are fantastic and very knowledgeable about the products. Should I ever make another large purchase that offers and extended warranty from Asurion, I will definitely buy again.

I had a problem with a phone I had purchased from Amazon, I decided to take out the insurance plan offered by Asurion, I am so glad I did. The phone had all kinds of problems from day one, eventually I had had enough. I called the phone manufacturer, who said I needed to send the phone back to be repaired!. I had at that point decided that I didn't want this phone, I had also read online that the problems I encountered with this phone were not new, and typical complaint. Asurion did say the phone was covered by the manufacturer as well as the plan I had purchased. I told them I didn't want the phone repaired as I just didn't want the phone period, I would purchase a different phone and manufacturer. I asked Asurion if they could give me a credit on my Amazon account,... no problem at all and they will give me a gift card for the full purchase cost of the phone, so I can buy a different phone. I recommend Asurion 100%.

I had to use Asurion when I had a cracked screen. The claim was fast, they came to my house and fixed my phone really fast on site. Now the back of my phone is cracked and they are going to replace the phone. The claim was fast and easy.

Quick, easy and respectful. The person who serviced me made sure i did everything i needed to via chat.

I called with an issue and filed a claim last Sunday, and by Tuesday, I had a replacement phone and transferred everything from my old phone to the replacement. The process was smooth and resolved the issue of a broken camera and poor battery. Everyone that I spoke to was pleasant and helpful. I was glad that I had the insurance.

This company is comically horrible. They took my phone for a "3-5" day repair. Week 2, I've heard nothing. I call in, they have 0 updates and offer to transfer me. They hang up on me.
5 or so days go by. They call me and ask me for my replacement phone, I ask where my phone is and tell them I'm not returning the replacement until I have my phone... I am transferred and I disconnect the call.
They call me a few days later and let me know my phone is irreparable. I ask the guy why and he puts me on hold for a few minutes and says "Good news, your phone is fixed and you should receive it within 48 hrs"
I argued that his statement vs his statement 5 minutes prior made no sense, but I wanted my phone. Last night I get a package... THEY SENT ME BACK MY BROKEN PHONE. I could go into more detail with their reasoning behind doing so, but it is the most illogical load of garbage you'll hear. Assurion, I hope you see this. You're crap. Your company, is also crap.

The overall experience was phenomenal from submitting a claim to the tech coming to the house. It was wonderful having the tech come to the house so we didn't have to go find a repair place. The tech was within the time limit for a repair, within the time limit of arrival, friendly and professional. He was top notch! I would recommend this service to everyone!

My phone had a white line going down the side. Could not do anything with it including receiving and dialing out calls. The tech came to my job and it took him only 25 mins to fix the problem. The tech get an A in my book with his work and professional attitude.

I had a problem with an item I purchased that I purchased a protection plan with Asurion. I chatted with customer service and my problem was resolved. It didn't even take a long time to resolve. I highly recommend Asurion.

I was privileged to speak with Patience, a very competent representative with Asurion. I was impressed with Patience's willingness to stay on the chat while I was on the phone making my claim. The guidance provided was very clear and I was able to get my claim established with more ease, even during the frustrating parts. I was very impressed with Patience's professionalism and support.

Sympathetic, empathetic, compassionate, and very kind and very very helpful and he resolve my issue in a timely matter and gave me the steps to resolve the issues that I was having with my tech. He was patient as he provided me with the links and the phone numbers to get what I need done Everybody should be like Jason

I have paid $17 per month for over 5 years for insurance I have never used. That adds up to $1020 I have paid in so when my samsung galaxy S6 finally came apart and started to overheat I started a claim. On the online claim form I was offered a refurbished S8 for the $189 deductible. So I called the customer service and was offered an S9 for the same deductible. I told the woman on the phone that a refurb S9 is available from amazon starting at around $120 with $189 being high end. Heck you can even buy a refurb S9 from the Verizon store for that money. Asurion will not waive the deductible or offer me a higher grade phone so essentially I got NOTHING!.

So, I have paid them over $1000 and still had to pay $189 for the refurb S9 which makes the whole purpose of insurance null and void. Make no mistake, this is a unacceptable and it is being perpetuated and sold by Verizon who refuse to get involved.

I have had problems with printers and have gotten coverage with Asurion. I have never had any problems getting reimbursed from them if the printer doesn't work, and they don't require any product returns.

Paid 250 for a refurbished phone that stopped working a week after we got it. My sons phone was stolen. I wasn't aware the phone would be refurbished, ok whatever. But it doesn't work. What's the point?

Paid the $100 deductible, shipped our computer to them because it would not turn on, (which by the way I had to buy a box from UPS because the box they sent us wouldn't close properly), they received it and told us they couldn't repair because it was "tampered" with. Not true at all! They shipped it back, with "we couldn't complete your repair... due to physical, liquid, or cosmetic damage." There is no way that is true, the day before we shipped it, it was working fine. Cancelled service. Worst insurance company out there!

My ex-girlfriend ran off with my phone and refused to return it as promised. She then cut off all ways of contact after saying she would return it and I have no legal ay of getting my phone back. As it was lost to me (I can't legally approach her, etc.), they processed my lost promptly. It costs $200, but it was better than losing the entire phone or relacing it with another.

I started a chat to help with a claim and it was quick and easy.

I had a problem with my note 9. After 3 phones and the replacement was not a new phone as told it would be by the sprint sales person. I got a dirty replacement as my last phone b4 I had to trade it in. I was not going to keep transferring my data and photos to a new broken or used phone. They charged me $29 to replace a tinnny tiny scratch and then told me it was cracked. A lie. They refused to reimburse me. They are crooks and dishonest. Now I'm having issues with my note 20. Maybe galaxy phones are over rated. I will not purchase a new phone from Sprint and will change my service provider soon.
It was laughable that they tried to sell coverage for all my electronics. Said I get full replacement of that device. Wrong!
I don't trust them at all. And will never purchase anything from this company.
Also the system that asks you to review the customer service rep. Hahaha. It would take my answers. What a joke!

I was able to start online with my claim and finish online. Karen was very to the point and respectful knowing I was frustrated with my situation. This is the second plan I've bought and for this reason.

I was thrilled when the Asurion All Protection Plan came out: especially considering how many individual plans I had that Asurion will refund you- just to help anyone out, they will need the whole order # for the Asurion plan, the date of the plan, the name of the item covered & the price for said item before tax.
The reason I said to contact Asurion through their website I'd I messaged their rep through Amazon that had me repeatedly send her multiple messages with the order #'s typed out, etc, even after I told her I had a damaged nerve that causes pain in my forearm that's used when I type. She kept saying she didn't understand me needing refunds. Since January 18 & several back & forth later, I was regretting buying the plan because she kept pretending she didn't understand I wanted refunds, but I am so glad I just bit the bullet so to speak & contacted Asurion via their website.
My agent Ms Rachelle very patiently & kindly not even gave me refunds for my individual plans, but processed 5 claims, no sweat!
All I have to do is mail the items back with the emailed labels & as soon as their scanned at UPS in a few hours I receive credit on my gift card. Thank you again!

Excellent and handling the problem that I had with my dryer that began when it was still under manufacturers warranty, and Whirlpool wrote me off. Shame on them, but kudos to Asurion and to A&E Appliance Repair!

My experience with asurion was so simple and easy-going. I found my phone screen cracked early this morning despite all my carefulness, I was devastated, but asurion made it easy to file my claim and have my screen repaired. It would have cost me a fortune to do if it wasn't protected by them. Thank you Asurion.