Asurion

Send twise technictian with wrong replacement screen. Told me will send replacement phone since system has a glitch or so. Later lost my clame and acted like nobody requested anything.
First time it took me a week to get it fixed. Their technician just destroyed it. This time it's been 3 days and no progress at all.

I had to call Asurion to make a service call as my snowblower would not start, they did give me a service company to contact and a work order number for that service provider which in turn they picked up my unit the next day and returned it the following day in perfect working order.

Bolanle was assigned to my case and was soo helpful and kind. Even assisted after I needed to call another service provider to unlock my phone. I couldnt have resolved the issue without their clarifying questions.

My microwave died, and thankfully, I had an extended warranty still in force. I called Home Depot and they connected me with Asurion. The Asurion representative listened to my problem and immediately set up an appointment with GE to repair my microwave.

I normally don't pay for extra insurance to cover products I buy, but in this case it was well worth it because the earbuds I had bought quit and I had paid extra for three years of coverage and after two years earbuds failed. The process of getting them to reimburse me was very easy.

Do NOT put yourself through the trauma of dealing with this company. My claim was turned down three times because of innocuous reasons -- and each time I had to completely resubmit the paperwork. Once was because I misunderstood "Service Address" to mean the address of the place that was going to do the service -- ubreakifix -- but they meant my address. Instead of contacting me, they denied the claim, and I had to completely submit again. This time it was because claim was outside the coverage period. Twice I talked to customer service, they re-submitted the claim and they told me they had worked it out (once even the manager said he would see that they did not turn it down again). Nope. Claim review turned it down again. When you call customer support, they will tell you they don't have any information, except they can see the reason it was turned down.

John-Keoni was great to explain every step needed too get my claim submitted. I in error picked the incorrect issue and claim was denied. John escalated the claim to have it resubmitted in a timely manner.

I put my claim in online at 4 PM and had my phone in my hands by noon the next day. AT&T and Asurion really came through. The replacement was identical to my old one. Also, it was really easy to set up and I was up and running in about 15 to 20 minutes. Most of that included just customizing the settings for myself. VERY SATISFIED. Don't change a thing.

I had paid insurance on my phone for years and finally lost my phone, so had to file a claim.
When I filed the claim, one of the options was to have my device already activated and ready to use.
I did receive the replacement device, but it was not activated, so I contacted Sprint to set the phone up. The Sprint rep told me that they don't activate devices prior to arrival.
So, I attempted to activate the device. After 4 hours, it was discovered that the SIM card was faulty. The agent on the chat actually asked me if I had another SIM card to try.
Who in the Hell (other than drug dealers and terrorists) carries another SIM card?
I took the phone to the local Sprint store the next day.
Guess What?
Sprint doesn't have a SIM card either, so they had to order it.
Between ASSurion and Sprint, this has been a complete waste of 4 days.
I hope everyone who is associated with either company burns in Hell.
I'd be better off with 2 tin cans and some string

My problem was not resolved, but no fault of Jessica. Jessica located my issue and gave me instructions to fix it. Although, It was not in her Perview to complete it, I know where to go from here. Simple guidelines and support. Thank you.

Easily done and very Efficient Service. I got my phone fixed in 2 hours exactly. No more screen issues at all... Awesome Service!

My IPhone 13 Pro Max was experiencing a burned out pixel on the screen. I thought I would have to get a new phone. An AT&T representative made the suggestion I take it to Ubreak/IFix for a screen repair. It was an easy process. Very good service. Problem resolved.

Reinelen was very knowledgeable and guided me through the process to secure my Wifi. He was very helpful and easy to communicate with. I couldn't have asked for better help. I'm very pleased with my experience and highly recommend this product to anyone who is concerned about their security online.

Service was realistic and understanding. Able to put fourth max effort to resolve the problem. Spoke clearly and friendly to ease my worry. I felt value and understood. Thankful to recive great service with asurion!

When I first got my laptop fixed in Paramus off of Route 17, I thought the customer service was excellent. They didn't make me wait for them and they even offered me a monthly payment plan of $24/per month instead of paying the $99 for the service. They also didn't give me a hard time when I contacted them to cancel my monthly payment plan.

The person I talked to was Brenda, she helped me set up my new IPad. I had great service from her. Would recommend her.

Fast and helpful. Super sweet and very respectful. :)

I went to the ATT store the clerk made a call and told me that the next day my phone would be replaced. 8:30am my phone arrived by 11:00am I had it up and running. Fantastic service and my claim was taken care of without any issues

My technician was scheduled to be here between 11am-2pm and he b arrived before 12:00. I was told the repair would take up 2 hours but with the prompt and friendly technician the repair took less than 30 minutes. I highly recommend this service!

I did it on line did not take long to complete.Phone was delivered in 2 days and easy to get set up.

Daugher lost phone lives in an other state Customer Service guided me through I listen carefully and ask to repeat the link Davon was so helpful and understanding from there got to the link and filled out claim it took a few minutes me being 67 yrs old I thought I couldn't do it and took my time without any distraction.
Thanks everyone involved for your assistance. I really appreciate it.

The technician was prompt,respectful,kind and extremely professional. I would recommend to anyone! Very satisfied customer

I was sent my first replacement phone and it was not able to be charged by usb port. I called them and they sent out a 2nd replacement. Same problem. Had to wait until the warehouse finally sent email saying they received the 1st non working replacement back. Now waiting on a 3rd replacement phone and hopefully this time usb port will work. My phone is a Galaxy Note 8. Asurion use to be really good. Now they are terrible, the customer service is terrible, the shipping is terrible, took 3 day to get 1st replacement phone. Use a different service, do not choose this company to cover your phone you will regret it if you have to get a replacement phone. I'm buying a new phone but this time I will use Samsung care or Geek Squad or Square Trade. These companies seem to have better customer service.