Asurion

When I called to report my claim, I was asked if I wanted to add the home security plan. I declined and the salesperson said "why" is a confrontational tone. I elaborated on why, and he didn't take no for an answer. I said no over 5x and he was still being rude, annoyed and pushy. Come to find out even though I said no over and over, he added it anyway.

Went online to file claim for my broken screen, got claim number went to ATT on Goodman rd and met Therman...he was SUPER AWESOME. Knowledgeable and fast, friendly service! Could not be happier with the service he provided! 5 stars

My TV had quit working, the people at Asurion were great to deal with. On my first phone call, after it was verified, I had warranty coverage I was assured I would be looked after, and my TV would be fixed. My TV was looked at by a technician 3 business days later and it was determined it was unrepairable. Two weeks later a full refund was issued. I am really happy I was looked after as promised on my first phone call and things were done in a timely manner. A wonderful company to deal with. Using the warranty money, I am now with a new and better TV with warranty bought for it, for peace of mind.

I received appropriate email updates. The representative came to me and handled everything in a professional manner. I am very pleased with my repairs and my service.

Unfortuantely my press developed some issues with the wiring and also the bolt in the mug press. I contacted Asurion and immediately Jenny was amazing and helped me walk through the steps to be able to return it.

Broken phone screen- Go see the guys at YouBreakit-Ifix it! These guys were great!
Had my screen repaired in the time frame they gave me. Both associates were professional and polite! Couldn't have asked for a better experience!

Nope now your pushing it $#*! you always want more niw lm $#*!ing annoyed there was no option to not write a $#*!ing review and I couldn't get to the page I was on because this stupid $#*!ing review was plastered on top of it so yeah thanks fir that $#*!ing $#*!s

Was a very easy, thanks, mariacristine help very nice I'm so happy whit her assistant, and hope my crombook get fix whit the same professional, one hundred thanks to her, and i will wait for the packet to send my crombook. Thank you again this plan is wonderful is paz of mine

After 5 years of paying for warrantee we finally needed to file a claim. Filed claim on Feb 18. Finally got a phone on March 12. Phone did not work. Had to spend 3 hours on phone with tech coach and then 2 hours on phone with customer service. They said we would get a new phone by 5pm on Mar 15. No phone arrived. 25 days and counting. So much for their stated "Same day service". Recommend everyone avoid this ripoff company

Asurion is a life savior. I was just so stressed about when the device will arrive and was able to get feedback that put my mind at ease, very fast, reliable and easy to get around quickly and just get a new device

Daughter got her phone taken at Gasparilla, called to put in a claim for the phone, got it literally the next day. Customer service was great, walked me through how to set up the phone without having the other phone to transfer info.

I placed a phone claim on December 13th and it was supposed to come the 15th, it did not. So, I called them around the 18th and the package had been lost no big deal it happens. So, she creates me a new claim and I'm supposed to get my phone 1 week later, I just had to call back to confirm details. I call back and the story changed to we need UPS to find the phone since it is not our fault the phone is lost. So, they make me call UPS who was no help. After 10+ times of calling to try and get this sorted out, I gave up and canceled my claim. Now they are being difficult about giving me a refund. For a company partnered with Verizon to 1. Blame UPS and not handle the situation is odd to me as $100 to a company that large should be less important than customer satisfaction and 2. Making the refund process almost impossible over $100 is absurd, almost blaming me that the package was lost. Overall, worst customer service staff I have ever dealt with in 50 years and I will never even consider using one of their services

Asurion is the. Worse company when you deal with home depot in Ocala FL be aware how rotten they are when you have a problem do not get the extended warranty causrpe service is horrible especially md appliannce

I signed up for Assurion Home plus services to protect all of my equipment. The representative who signed me up had misspelled my name which wasn't caught by me for a long time.

My sons laptop needed service but do to the misspelled name my claim could not be processed.

After speaking with an agent and explaining why the claim was denied they took accountability, made the correction and helped me refile. Mommy sons laptop is fixed and he can do his homework in many places because of the laptop and wifi access.

Thanks Assurion!

Getting my device replaced was seamless with Asurion. After working with my provider and manufacturer and getting nowhere, a quick call to Asurion got my device replaced without any further hastle. I call Asurion customer service at 4:30 p.m. on Thursday, and had my replacement by 10:30 a.m. Friday morning. Phenomenal experience!

Assurion is a good company with very good intentions. When they have an employee who is not knowledgeable, or helpful, that's when things go awry. And we all know how hard it is to get good help today!
My experiences with Asurion are mostly good. I had some service reps who were not helpful at all. Then I had this amazing young man Nick at the Mentor office, who went above and beyond! So it's people who make the difference. The company is honorable and has good intentions.
I ended up canceling my subscription because my local office closed. Asurion immediately refunded me and had no qualms about it! I greatly appreciate that!. I would recommend Asurion!

I had a screen that cracked on an iPhone 11 Pro and had Asurion insurance so I filed a claim online. They were supposed to come out on 9/29 but never showed up. They had canceled for some reason that they could not tell me, even though I had paid the $29 deductible the week before when I filed the claim. I called and they told me I would have to reschedule and pay another $29 claim and that they would send me back the other $29 I had paid the week earlier. They processed that and sent me an email and this time got my address wrong. I called again to correct the address and they moved the appointment out even further. I can not recommend Asurion to anyone.

The repair warranty service for my refrigerator was exceptional. My refer died and I called to trigger my extended warranty. Asurion identified I had the warranty by the serial number on my refer and had a repair scheduled in one day, I emphasize ONE DAY. The repair tech arrived on time, ran tests, identified the problem and repaired it on the spot. He gave me the expected time frame for the repair and met it. He protected my floor when he moved the fridge and also helped tidy it up. During the whole process he couldn't have been more respectful, professional and courteous. A detailed invoice was forwarded to me after the repair and I owed nothing. After the repair I had an email to recover some funds for lost food. That process was also straightforward and easy. The company responded to the claim in one day,. ONE DAY, and approved my claim and direct deposited the funds into my account. I honestly can't say enough good things about this service. It was just perfect.

I needed a new screen put on my cell phone; the glass was cracked. Asurion was very knowledgeable and effeceint in getting my claim entered; and securing an appointment at an AT&T store. The person at the store in Hadley, MA did an excellent job on the phone, and completed the repair within the window of my appointment.

My new phone was delivered to my home by a technician who set up the phone and transferred the data on the spot. What a surprise! I didn't have to go to the service center and wait in line - it was all done in less than 20 mintues at my house. The young man was patient, knowledgeable and efficient. The whole process was done in less than 24 hours. Well done!

I needed to cancel my subscription due to returning the item for which it was purchased. I went through the chat to figure out if and how I could complete this request. Ludy was very professional and answered my question and ask if I needed help walking through the process. It was very pleasant working with Ludy.

My experience was amazing. The gentleman was professional and he was fast and he was amazing and he did a great job on my phone.

I was surprised at how quick and easy it was to file the claim online. I was instantly given the name of a repair shop and the repair shop was given the information about the repair needed in seconds. The repair shop received information from asorian about my model number and part needed so I didn't have to go through the process again. The complicated repair was completed within a few hours from the time I reported the problem.