Asurion

I purchased a powerwheel GMC truck from manufactured by Costzon on Amazon.com and the truck stopped taking a charge and the shifting lever broke off. I reached out to Asurion and Ms. Ellen the customer service representative was fabulous. She was extremely professional, courteous and made the entire process painless. We paid $450.00 for this toy and our little 3 year was bummed when it broke, but Asurion made my little guy smile by providing a gift card to replace the broken item.

I bought a laptop in 2020 & purchased the protection plan and it covered spills. We all know how often that can happen. I contacted them through my Amaz acct in chat & my problem as handled in as little as 10 minutes of that. Everything will be fixed at no cost to me. I'm thrilled and so happy I purchased extra protection. THANK YOU ASURION.

I dropped my new FLIPZ and it jammed, unable to open my flip phone. Tried to resolve at local US Cellular Store but they referred to online. I am extremely satisfied with the ease of filing a claim and appreciate the expedited system.

It is very easy to deal with this company! Whole process is made for the castomer, starting from saving receipts for you to claiming the insurance if you have to. Great customer service, easy to reach and solve any problems. Thank you.

We pursed a Protection Plan on our Washing Machine at Home Depot which is back by Asurion. In December our machine stopped working they sent a technician out on December 28,2021 who said he was putting in for a part. One January 14,2022 they said they could'nt fix the washer and they were sending us an eGift Card we have called 8 times spoke with several supervsors provided 2 different emails and we still have nothing as of 219/22. I know they think we will just give up not happening. We have filed a claim with the BBB and will be filing a claim in small claims court. Please save your money because you will never get your item fixed and you will not get the replacement money either. This is the worst company ever they take your money and then treat you like garbage.

You can file 100 claims & they will never reach out to you. The links which claims you can track your ticket is just copypasta back to the front of the line to start a new claim. Want to cancel? Heres another link to start a new claim. Want to say hi? Start a new claim. Tell us how we did by starting a new claim! The iPhone 4 on the landing page tells you everything you need to know. This site was set up in 4 minutes 12 years ago from a template...

Don't get me wrong, my rep was nice enough, but why am I paying for useless coverage? I don't need anything until the mfr expires. Paying for extra coverage for a year, while the mfr coverage is in place doesn't make sense.

Couldn't connect my device, a pixel 7 one day old, to my smart tv, when it was concluded the phone was the problem they told me to return it to the store. Just what I'm going to do. Great service with a

Thank you, Issac for your patience with me. You were easy to understand and gave me to exact help I needed. You waited online until my problem was completely resolved. I appreciate your kindness and good support.

I received 2 new Sim Cards 5G for my phones and I didn't know how to activate them after putting them on. I thought it was easy but as I was trying, it didn't go well. So I ended up on my computer online texting with a representative called Isaiah who was extremely helpful and provided everything I needed to get the phones back on track. It meant a lot to me because if it weren't for this type of service my phones wouldn't be activated today. Thank you so much for this type of service.

The service was excellent! Just arrive during the time period accorded and hands the phone to the Assurion representative he received in a very professional and friendly manner. Less than hour later the phone was ready!

The experience was fantastic. Our sales rep Tim at the AT&T store on Ridge Road in Timonium was the best he walked us through everything,

I contacted for my blender just wanting the base replaced. Now yes they are sending the money for it but im upset i am going to lose it for a week when i use it everyday. Plus it is $20.00 more then when i bought it so now i will have to spend more money and i didnt want to do that, thats why i was trying to get my base replaced.

Mike was a great technician that was very very helpful!

I was told that if I paid for this insurance that I could get all of the electronics that get broken in my house fixed just by taking it in to this little business in my city, but that is a lie. First you have to file a claim online, but the process is unclear and when you think you have done it, you really haven't. So, I went to my appointment, and they said that I still couldn't get it fixed. Then when I asked the company to help me, they got me on the phone to update my info and file a claim, but then they denied my claim because my information did not match. They will not do anything but take your money!

Thank you so much for the ease of filing my warranty claim along with the referral company, United Radio and TV who completed the repair. I highly recommend both Asurion and United Radio and TV. The professionalism in resolving this issue is most appreciated!

Filing the claim was like digging a needle from a haystack. Initial personal were abrupt and rude till a lady was absolutely patient with me, taking me through the claim process entirely.
Then came the weekly emails saying repairs were ongoing. I appreciated the process. Due to the rocky filing the claim process I honestly wasn't expecting anything good or positive.
I get an emailing asking me to choose a replacement for my claim from an email and website I couldn't associate with Asurion. Ignore. Too many scammers.
Another email saying you have till tomorrow to choose. I called a number and was told I have to choose as my laptop couldn't be repaired. I hang up and call Asurion and go the assurance it was a legit but someone failed to communicate the conclusion.
I received a brand new replacement laptop that beat me expectations.

I've been trying to increase my internet speed with AT&T, so I went to the store; and they tried to sell me a new phone. Asurion resent signal, and they advised me to get another SIM card before doing anything extremely expensive.

I just recently switched from Straight Talk back to Verizon. Yes,, Verizon does cost more And it should. I was still having issues a few days later and I used the Tech app for support. It was PERFECT! I was very impressed.

Though I would like to see lower deductibles, overall I would say that Asurion kept their end of the bargain, and they had a replacement phone in my hands the following day.
Though I'm sure the replacement is a refurbished phone, one would be hard pressed to find a flaw.

Good job, Asurion team!

Jimmy Chauvin

I highly recommend this service. My experience overall was excellent. The representative was extremely professional and efficient.

The solution was simple to begin with, but the source of the problem not easy to find, which is what Tech Support accomplished for me. Tech Support Personnel was very patient, helpful and supportive. Using Chat is a good way to use Verizon Tech Support.

I sent in my phone and service fee on december 26th and it is now april 1st. I still have not received my check and have spoke with customer service several times. They actually told me they didn't know why I haven't received my check. Outrageous!