Asurion has a rating of 4.6 stars from 10,724 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
I was bought a phone from warehouse that had a bad charger the person that brought the phone couldn't get it to charge and she never sent a way to connect the phone and the Sims card was bad I was a little disappointed and then 30 min she left me with a dead phone and no ste up at all
I called to return an item from $#*!s sporting goods. They gave me a shipping label I went to ups to return they said item was too big and heavy, I called customer service they said it was fine no need to return. Now they are saying nobody ever said that sooo frustrating. Do not purchase this insurance. They are horrible
Products used:
Sklz baseball training
I signed up for multi Device protection for my 8 phones through verizon. Used the claims a couple times in the 4+ years and now I need to file another claim and I am denied! I pay the monthly premium to cover my devices(up to 10 they claim) only to have 3 lines that can actually file claims without paying more $$. They have stolen my money and not delivered. NOT HAPPY. We care care for phones and one screen just stopped working. NO COVERAGE! Customer service just told me if I pay more then FUTURE Claims may be covered. Um Nope. Gave you plenty of money to cover a complete new paid in full phone and you wouldn't do it. Not falling for it again. Canceling the insurance immediatedly! Good luck to others who were duped into the family device coverage.
So my phone had some issues and I called and was sent out a refurbished replacement (It's almost 3 years old now). Setting up was relatively painless until I got to the cellular setup. I used the chat customer support window and was connected to Jasmine who was EXTREMELY patient with me even though I am a chatty little monster sometimes.
She resolved my issue with no problems, minus my being blind apparently xD
This woman needs a raise!
I broke my phone screen 2 days ago, I got told to come to AT&T to have it fixed, Jason the technician for Asurion was very well spoken told me everything I needed to know, had me come back in a timely manner and had it all taken care of! Thank you so much!
The guy came to fix my mildly broken screen and broke the entire $#*!ing screen then I got sent a piece of $#*! refurbished phone that randomly shut off and won't even turn on. The fact that I paid hundreds of dollars to get a $#*!ing refurbished piece of $#*! is ABSURD. This company is a scam and im so disappointed Verizon works with them.
Everything about this experience was perfect. Super quick to respond to my ticket, very communicative every step of the way, and the tech that came out was very knowledgable and explained everything thoroughly. The parts were ordered and sent to my home very quickly. Amazing experience over all.
I have had phones insured for over ten years with this company. I have only needed a replacement ONCE for my daughter's phone. After two hours on the phone and being told to access her Find My IPhone was on and turn it off. She turned it off. Next they ended her claim to start the process over! Now they want an additional deduction because the phone wasn't broken just malfunctioning to where you couldn't use the touchscreen. If you can't access a touchscreen phone it is broken! This company has the monopoly on all the top cell services. Lack of competition keeps unethical businesses like this in practice.
I saw that there was a charge of a protection plan that was included in the item I had purchased in July 2022. I contacted Amazon, who referred me to Asurion online. I explained my concerns and the representative was very thorough and knowledgeable of the item that I had purchased. The representative responded quickly, assuring a refund and that Amazon had been contacted. It was quite simple and extremely fast. There wasn't a long wait unlike using the phone. Asurion exceeded my expectations!
They could have sincerely tried to help me with my claim and told me the processes and procedures instead of giving me the runaround. Asurion is an irresponsible, difficult company who don't tell the truth. It basically depends on who answers the phone. Also they are rude as hell to a customer who is upset after having been told something different every time about the phone claim. The actual coverage is crappy too, I paid over a thousand over the years in premiums and the deductibles are huge making this insurance stupid to purchase. All in all Asurion is just an incomplete unfriendly unprofessional insurance company who will try to deny your benefits and charge outrageous deductibles and premiums. The replacement phone wasn't even new! This was not the case a few years ago when i had another claim. It was probably a different company straight through verizon. Assurion is the reason I chose to leave Verizon.
Service was awesome. YAE, the employee was very considerate and polite. She done a great job on my screen and she was on her way out the door. Stayed just so I didn't have to leave and come back. I was there lesss than a hour with my phone being broke entering and leaving completely fixed. She really was polite and courteous friendly and considerate. Thank you YAE and Asurion!
I had the outmost exceptional professional online chat with Rejoice. She was able to sort out all of my concerns in matter of seconds. She made my Asurion experience effortless. I provided the numbers, she made it all happen.
This monopoly of a company is a total fraud. Had a cracked screen. Only 29 bucks. Ok. Got their refurbished piece of junk sent mine to the. Couple weeks later 250 bucks charged in addition to the 29.
Latest apisode is flip4 screen coming off after few months. 275 deductable. I could just get a refurbished one for same cost. So point of having insurance is what exactly. You can buy referbished ones all over 250-300.
I hate this company.
Hi Joe, we sincerely appreciate your patience with this and understand your concerns. If you find you need any additional assistance or have more questions, feel free to reach out to us directly. We are here to help. -Ari
Asurian is a Scam, it makes false promises on the website to fix or replace the phone within 1 to 2 days but that's not the case. I lost my iphone and submitted the claim. It's more then 6 days and my claim is still under review. Everytime I call them thrice a day and they say "you are all set" its just last step of interview that you need to go through before approving the claim but I never got a call for interview. Everytime I call them they say interview team is closed call back in one hour or call tomorrow and when I call tomorrow they say interview team is closed today call tomorrow at 11.30 and when I call tomorrow at 11.30 they say interview team is not yet opened call after 12.30 and it's been happening in the loop. Worst company ever.
Products used:
Iphone 13 pro max
Hi Vandana, I am sorry to hear you have had a hard time reaching us. We are here and more than happy to help. If you find you still need assistance. Feel free to contact us at https://www.asurion.com/about/contact-us/. - Ari
After having to file the same claim 3 times, the remote technician calling me the day and time of the appointment and saying they weren't coming, setting up a new appointment and that was a no show, I was then told that they can't file my claim because I was using a different device when the accident happened, even though I only have the one phone. I finally gave up and will switch to Apple Care going forward!
It was easy to get a replacement and pass. The only thing I didn't like was I got charged 270 that's not cool and it was a resurface phone. It wasn't a new one like the first time but overall it was great. Thank you.
I needed to file a claim but was unable to access my account. The representative, Rhealyn, was very helpful, friendly, and resolved all my issues with ease. It was a very smooth and easy process. I am very glad to have my claim filed and without hassle.
Thank you so much, Rhealyn!
I hate the system slow it's backwards and something stolen anything from the post office or whatever to get the claimant you should be able to talk to an operator it shouldn't be everything online or they push you online I think that's one-sided especially for people who have a challenge using the website to the web web web page whatever website
Hello, Nicholas. We are definitely sorry for the trouble you experienced. We have captured your feedback. If there is anything you still need assistance with, please let us know. -Rue
My one year old laptop purchased over a year ago with an Assyriology 4 Year Protection Plan developed a black screen and would not boot. I contacted Asurion and with the assistance of a chat specialist my issue was completely resolved in a very short time. I was impressed with the ease of the process and so glad I purchased the protection plan.
I placed a claim at noon and was told my device will arrive by 7pm same day. At 730- I called Asurion and spoke with a representative named Faith- very nice and professional. She informed me my phone would be arriving within 10min. An hour and 30min later I called back and a rude and incompetent representative named Ella told me that my phone will arrive tomorrow. After informing her of the last call- she said, "we didn't lie- it shows at 4pm that we didn't have the inventory". Ella needs to revisit training and get up to speed on her vocabulary to understand what a lie is. Not only that, Ella also was trying to fast talk and charge me for insurance on other devices that I did not ask for. I had to repeatedly tell her to stop! Ella is definitely trash
Hello, Renee. We are sincerely sorry to hear about your experience. Your feedback has been captured. We hope you have received your replacement and that you are back up and running. Please let us know if you need further assistance. -Rue
After I waited a week and a half they said said couldn't fix it and said it was junk when it's only a display problem then my sister went in for a cleaning for her xbox and now there saying her xbox doesn't work when it worked perfectly fine also my xbox doesn't even work and and broke something on it do not go to this place at all to get anything fixed they are liars and try to get more money out of you
Hi Chris, I am sorry to hear about your repair not going as smoothly as we would have liked. I do apologize for any inconvenience and sincerely appreciate your patience. I am happy to help if you find you still need assistance with the repair or a claim. Please feel free to reach out us at https://www.asurion.com/about/contact-us/. We are here to help. -Ari
I went to my local AT&T store to ask about my phone insurance and they gave me information I needed to make my claim. I made my claim in the website, wrote a simple description with issues I had with my phone. Once I submitted my claim the next day I got my replacement phone.
I have a business acct with Verizon. We sold the Asurion Total Mobile Protection plan for $45 per month for all mobile devices under my business contract. Was specifically told could pay only $29 to have any screen replaced by uBreakiFix repair locations at any time.
Scam Scam Scam!
Spoke with three different people at Asurion today only to have them try to ship me a replacement phone for $199 completely avoiding the option to replace the screen for $29.
Fraud, Scam and and I smell a class action lawsuit as soon as I contact an attorney.
Got the new Z Flip and made a claim online. They were great. Within a day I was able to settle claim and get phone claim started. Was unable to clear info off of old phone and with the help of Alyssa we cleared all info off of broken phone. Asurion has great customer service and gets things done quickly. Thank You Asurion and Alyssa.
Products used:
Cell phone
My phone screen cracked pretty bad and I had called my phone service to see where I could take it to get fixed quickly. They sent me to Asurion, I was able to finally make it down and they were a life saver. It was a hour or so until they closed and said they would rush it and they did and I was able to have my phone back. Very grateful for their professionalism and speediness!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello. We are definitely sorry to hear about your device not working. We are more than happy to assist you.