Asurion

It was so extremely easy. The technician contacted me 20 minutes ahead of arrival. It took about 20 minutes tops to fix. She returned to my door with such a pleasant smile and a kind word to my granddaughter. The two and a half year old who broke it when she threw it down because she couldn't find "Blippi" on the phone.

They charged me a significant amount of money for no reason. When I called to see why I was charged they themselves didn't know why and even apologized for the mistake. They said I would be refunded in 3 days. Instead of being refunded they went ahead with the charge and when I called a week later to get my money back they told me no charge was appearing on their end. I juat had to call my bank and dispute the charge to get my money back. All in all extremely shady with all the lies!

In May of 2021 I purchased a Hevillo Dehumidifier through Amazon, as well as an Asurion Protection Plan for this household item. In November 2022 it failed to work. I contacted Asurion for assistance and was connected with Karen, an Asurion rep, who helped me to file a claim and to get said claim approved. All of this took less than 30 minutes. Great service from Asurion & Karen. I will indeed continue to purchase the Asurion Plan for items I purchase. Thank you.

I upgraded my phone and needed assistance transferring from my old phone. Kike was extremely patient and thorough in helping me out. Kike walked me thru step by step and seemed very knowledgeable about the process.

I have been many yrs with asurion since they started this program I'm always satisfied the way they handled my problems with my conputers laptons tvs game controls they always fix them or gave me new ones I thank you asurion for making easy for me. Merry Christmas

The person I talked to was very friendly and knowledgeable. It was extremely easy to get a reimbursement. An eGift Card was sent to me by e-mail the next day. I was also able to talk to a person in my preferred language. Thanks to the Asurion Team. Well done!

Heidi worked with me for over an hour resolving my problem. She was fantastic and very patient with me and my ten thumbs.

From scheduling, to the knowledge & quality of the service technician, fully explaining the issue and how it was corrected. Plus the tech provided useful information to increase the value and use of my LG Wassher.

I had a fast courteous young man come to my site and replace my phones glass in ten minutes time. Perfecrt.

We got there at 4:30p and they close at 7p
They told us that it would take 2 hours to fix our phone. Not only were they already busy but we were also cutting it close. They were so friendly and professional. They completed the phone and had us out of there before closing. I will definitely recommend them to anyone. Super nice guys

The New Asurion Complete Protect on Amazon is a scam it says "Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon" they don't cover past purchases (Scam)

The Att technician went above and beyond to get my phone fix before my appointment and overall I am very satisfied with everyone's professionalism. Thank you!

Damien was a great tech, very knowledgeable, efficient and helpful. He had my in house repair done before his estimated time.

Dealing with Asurion has been an absolute nightmare. The representatives were extremely rude. The fourth person that looked into my repairs status and said the tech told him the part to repair the MacBook Air laptop had just arrived and it that it would be an additional 3 days before the laptop was shipped back to me. It's been 7 days and I called Asurion for another status update, only to be transferred twice and then told by Demetris in the CEO's office that my claim had been canceled and that it would take 24 to 48 hours to look into what happened. There was one obstacle after the next while I was trying to get answers I felt like I was being given the run around. I am still waiting to hear back from Asurion it's been over 20+ days. If there is any way around using Asurion do everything in your power to do so. I can honestly say I'm disgusted by the customer service I received from this company.

We have ATT mobile service. We paid for insurance for on our phones for several years. We finally had a claim for a cracked screen. We opened a claim and ATT uses Asurion to do their repairs. They were scheduled to come to our home and fix the phone. The first 2 times they called at the last minute and cancelled. We then went to one of their branch offices and they were unable to change the order from repair at our home to repair at their store so we left. We had another in home repair scheduled and this time they just didn't show up and when I looked at their system our repair order had been cancelled. Just crazy. We'll never pay for phone insurance again and take our chances. We are also changing to another provider and leaving ATT and they are responsible for the quality of work by their subcontractors. I couldn't be more disappointed in ATT and Asurion.

My experience through AT&T was amazing. Ashley helped me very quickly and was very friendly and caring. I felt like I was in excellent hands.

Great experience with karlacarmela. Exceeded all my expectations. She's a five-star Asurion agent with great attitude and knowledge. Thank you for helping me setup my claim and get my tv scheduled for repair.

My first appointment was canceled somehow. So I had to wait almost 2 more weeks to get it repaired. Then had to drive almost 2 hours away to a different location. Even though the first shop had the replacement part.

Had o crack on my screen. Waiting 3 days for them to come see him at my house. He goes, well the cracks on the back so I can't fix the crack on the front. Then I go how do you fix this. He goes You have to get a new phone. Will the deductibles $250 ago period ago so basically you have to pay all this money for just cracked front screen. Shtis a joke

I have purchased this service for many years with my phone plans and this is the 3rd time I've used the service for a replacement phone with no issues and the process has gotten much easier. Thank you

I sent in a claim, and I apparently wrote something wrong. I received an email that they could not process my claim. I spoke with the representative Amy and she helped me to refile the claim with corrections.

I needed help switching over my android phone to the new iphone and Alyssa was awesome she patiently helped me through it all and stayed with me until i was all set to go, she did such a great job i really appreciate her knownledge

I came to the Asurion website to transfer data from my old phone to my replacement phone. Since I had no idea what to do, and didn't want to do it wrong and lose data, I was somewhat nervous. But chatting with Mitchell put me at ease as he patiently led me through the steps and waited while I found things and tried unfamiliar things. It was taking so long to backup the phone, I left the chat, confident that when I need help again, this website and the chatroom will help me along the remaining process.

In addition, Diana and Shanquetta were super helpful when I first reported the problem and filed my claim. The calls took quite a while to complete, but everyone has been super helpful. I found everyone very pleasant and patient.