Asurion

Incredibly, we are paying 4 lines in a family plan with Verizon and Asurion for "insurance for the phone", which is $ 449.00 a month and I have the galaxy note 10+ 5G 256GB white. I have to pay $ 199.00 to send me my replacement, ohh! But Asurion tells me that they do not have my phone in white, they do not even have it in any color. So they can send me the black but I have to wait about 5 or 7 days...
Who told ASURION that I want another color...
I am very tired that they want to see our faces.
Verizon has to change the insurance company permanently. A week without a phone.
I am very angry.

I am so upset with the choice of phones that asurion gave me as a replacement. I had a Google pixel 4 and the junk 4a that I recieved from asurion doesn't even compare. Not only did it not work for anything that I needed, it is a cheaper phone than what my phone is. I'm so upset with this! And to top that spectrum did not have any phones to upgrade my line so I just had to switch to verizon! It took me 3 hours to get all of that done. Thanks for trying to push the crappy phone onto me that no one else wanted!

They shipped me the box and everything for the laptop repair. When it wasn't repairable they very quickly sent me a check for the full amount of the laptop. When I purchased another I went with Asurion protection again.

Matt used remote access to connect my WD MyCloud and map the drives I needed. The inability to map these drives was caused by a very short power outage and I was unable to solve the issue myself. Matt did a great job.

Technician idnetified the problem, ordered the repair part and
Arrived on the date and time agreed upon.
Repair was made quickly and tested to see if it worked.
Technician was smart, knowledgeable and very courteous.
We are very pleased..

I needed to transfer information from one phone to a new phone. The Tech was very professional. The whole process was beyond me. But the Tech (Walker) made it easier by walking me through. I never felt
Belittled or disrespected through the the entire process.

My experience was better that I even imagined that it would've been because I lost my phone and the process was both easy and fast because I received my replacement phone by FedEx in less than two days later, but I'm not surprised because we used the insurance before, for my sons phone that was broken and a technician came to our house and fixed my sons phone. Great job!

Jonathan was great I received professional customer service with care he made sure all my questions and concerns were met on just about everything I didn't feel rushed I'll recommend Jonathan to friends in the future he was great 10 star employee

My iPhone was stolen while overseas. When I got home, I easily filed a claim and received the replacement THE NEXT DAY! Their chat service is super helpful. Love their protection plan and amazing service!

I am very pleased with my experience. Asfandbar helped with all of my questions and concerns. All of my questions were clarified and after 2 days of having trouble setting up my apple watch, we got it done in 30 minutes! Towards the end, he thoroughly explained my eligibility for the new home protection plan and all of its benefits, & though I wasn't interested, he was very persuasive and not annoyingly pushful in trying to get me to purchase anything I didn't want too. Would definitely recommend this help method to a friend!

I love asurion protector is care my protection plan quickly take care for me thank

My 75" QLED 8K tv went out just over a year after purchase—right outside of the manufacturer's warranty. I thought I was now the proud owner of a 75" paperweight. I submitted a claim for the tv through Asurion, and although it took some doing, my tv was repaired and is now back on my wall entertaining my family.

Getting a replacement Phone took less then 10 Mins to do, I was asked just a few questions and I was done my new phone arrived the next day.
The replacement was perfect looks brand new
The price of the replacement phone very fair.

I got a cellphone for two almost two years and im with asurion paying $15 monthly so my cellphone breckendown and i made a claim. As everyone knows gadjet or technology depreciate quick and every year you got something better. By saying all these after two years your technology is almost outdate.so after two years if my device need to be replace its hat to be update or at least they should give a gift card that value your device so you can get something better

I had both two iphones and they both worked fine. However, i wanted the two phone numbers switched from a red phone 14 to a blue phone 12. The technical support helped me do this maneuver. I owe them my greatest respect for their knowledge and expertise.

The technician showed up on time did not waste any time getting started on my phone. He was very intelligent and got the job done...👍

I broke the screen on my phone and knew i had to get it fixed as soon as possible. I walked in to the store and the technician guided me in the right direction. I was unable to dial on my phone from where the screen had cracked so he let me call from the store phone to be able to start the claim and get my phone fixed asap. He was respectful and professional the whole time i was there. My phone screen was replaced in a timely manner and my phone was like new when i got it back. I will always recommend the Cinco Ranch location to my family and friends from now on.

I had a very easy professional polite courteous person to help me out every time I need to use this service I recommend to anybody who takes their equipment seriously for me is fishing definitely spend the money get your protection plan it'll be the best money you ever spent no hassle no worries no trouble problem resolved each and every time awesome job I love that I did this!

There customer service sux. I had my phone stolen and it was thru Verizon. Well to make a insurance claim I gotta go thru these morons. I'm over a month into it and they keep telling me I'm using a Samsung s9 to make the phone call so they can't replace my samsung s20 cause I'm not using that phone. No $#*!in $#*! I'm not using that phone it was stolen. So basically I buy a 1600$ s20 thru Verizon and I'm gunna get stuck with a s9 cause thats the phone im making my claim on. I already have a s9 dont want another one. Especially an old phone outdated for 1600$. Thats verizon and asurion for u. They both suck as a company

Cost to fix the back glass on your phone You get charged $250 to fix your back glass that doesn't even do anything on your phone but it's only $29 to fix your front glass of the touchscreen that makes no sense whatsoever you get an F on that

I have always had an excellent impression of Assurion, however, when it came to sending my Apple Pro notebook for repair, I was extremely disappointed.
After 10 days the computer came back to me without repair because, despite being an Apple Pro notebook, they identified it as Model A1398 and therefore returned the computer without touching it.
I had to open a new claim and Assurion will pay 4 shipping costs because some stupid person didn't call or send an email to confirm that the computer was the same, and I will be without the machine for almost 1 month.

First of all the process of filing a claim is designed to discourage the filing of claims. Unless you have electronic signature software you might give up filing the claim. After this hurdle you will endure more hurdles. They will review your claim (2 days) and have a technician call you. In my case, my element TV was not fixable. (another 2 days). Then after several contacts with a foreign agent, I was given a choice of 3 replacement TV's. Finally in frustration I was able to speak to a "supervision" in a foreign country. I gave him 2 days to get my replacement TV or I was filing a claim with the Attorney General. After another 2 days my replacement was delivered by Best Buy which is strange because the broken TV was purchased at Walmart. The replacement was just what I requested and it works. I learned the following: don't buy an Asurion/Walmart extended warranty; In filing a claim hang in there and finally if you are patient you may get a replacement TV. YOU WILL NOT GET A CHECK!

I was trying to get a phone activated and the wrong number was put on the phone, he couldn't get the issues resolved but gave me a number who could do it. He was quick knew what he was talking about and very professional