Asurion

I dropped my iPhone on concrete at my son's baseball game and it caused my screen to crack through my screen protector. I was able to make my claim through AT&T and bring my phone in. I got there at 10am and my phone was fixed by 12:15. Quick service and my screen looks brand new

I recently thought about canceling insurance on our phones as we haven't had to use it for many years. My wife's phone was stolen and asurion helped us through the replacement process. Very nice people!

My husband pays for insurance on our verizon phones. My screen had cracks and scratches on it so they came out and replaced my screen for $29. Well the next day I woke up and it had deep scratches spreading over the screen. I go to a Verizon store to have a new yempered glass protector on it and the man tells me I should. Contact asurion. So I did and after speaking with 3 different people and telling them I shouldn't have to pay again they tell me they put on a case that had no problems and that they can't do anything about it and the warrants is only if something happens to the phone inside. So within 24 hours my screen got cracked again. Absolutely horrible.

My chat on line was easy and the person on the chat, Rhealyn, was patient and so helpful. I was concerned as most would be, of how trustworthy this company would be. My every expectation was reached, and I will continue to buy these protection plans.

Contacted tech support to open an incident request. Tech assessed the issue and listened to what I (customer) had performed to help troubleshoot the issue.

Glad the call center agent listened to what I had already performed to isolate the issue.

Technician arrived as scheduled with the right part and quickly resolve the issue.

Thank you team!

I was at the Gas Station left my iPhone on the car and drive away and the phone fell into pieces. The best part was my phone was insured.as I called AT&T within 24 hrs I had my new iPhone. How Awesome was that. I Love my AT&T…

I broke my phone getting out of the car this morning at work. Before it was time for me to get off, my screen was replaced. Technician arrived and was done in less than 15 minutes. Thank you Charlie

I am a SUPER clumsy person and had to get a replacement phone as a result. Asurion made filing the claim super easy and then, I got it, and wasn't sure how to activate the new Sim card at home. I used the chat support and Ian, the rep I got, had my phone activated in just a few minutes. I know that's not super challenging, but he sent images when he needed a number for the SIM and explained what he was doing. Ian was the best customer service experience I've had in quite a while.

I am being misled over and over you file a claim online and it states its under review, you check back and and there is no claim so you enter all of the information again and it states you need to call. When you call they advise you its under review "check back on line for status" You check back and there's no claim. It's a complete runaround. To get anything done you have to be persistent. You have to have a thick skin and listen to the lies. It's so punative and unprofessional.

1)Be prepared for long, long waits on hold. 2)Be prepared to repeat your information endlessly. 3)Be prepared for endless affidavits. 4)Be prepared for Assurion transferring your call back to AT@T. 5)Be prepared to lose several hours of your time

I called in to schedule an insurance repair with my phone. The agent walked me through the process over the phone. I was able to setup the repair. I took my phone into the repair center at AT&T. The ProTech repair technician did the intake process upon my arrival. My phone was repaired in less than 45 minutes.

It was fast and very satisfying service the tech was very professional

I contacted Asurion about an issue I had with a Heating Pad. They took care of my needs IMMEDIATELY with no hassles. Great company and great customer service. HIGHLY recommend them.

We were able to easily get our phone into the repair store due to a cracked IPhone screen and repair was completed to my satisfaction within an hour. Thank you very much to Asurion.

It was very relaxing left my phone to get the screen replaced and with in half an hour I received a text that it was ready to be picked up. Thank you.

I attempted to do a setup on my new iPad. It quickly became apparent I was in over my head. Saw the I I I saw Asurion icon on the bottom of the screen. I started with a chat but it quickly became apparent I had a team. They verified what I was trying to do and gave calm, easy to understand direction. I could not do the data transfer iPad to iPad. Tech Coach Denise suggested a couple more pad to pad transfers that I could not do. We did a manual with iCloud data. She stayed with me during the transfer and when it was done we did some verifications to make sure it was a good data transfer. Never did I think with her quiet confidence that my iPad wouldn't be set up. They are awesome solo or in a team.

Good hopefully everything works out we will see. Bot sure what happened when I submitted the first time.

Very disappointed by the customer service and Jeff fine services officer of ceo with not honoring my claim and not helping out a paying customer with her first experience with asurion insurance and first claim ever I will be canceling my insurance not only do this companys employees give u wrong information and then tell u they can't do anything to help with the situation they and then they accuse u or fraud I have never dealt with a service with such poor customer service in my life!'

I had to replace my phone due to a cracked screen. Asurion made the process simple and easy.
First Option, decide to schedule a date (4 days) to meet a tech fix my old phone screen for $29.
Or
Second Option, receive a NEW phone within 24 hrs for $75.
This was a no brainer. The new phone!
Set-up was fairly easy after using online support with Cesar.
One needs to know by using your SIM card from your old device does NOT omit the need to TRANSFER information from the old phone to the new phone.
This is still a necessary step.

Was fast and easy to with the paperwork. I was told by the agent that if I purchased the insurance for $17.99, that if something happened that I could buy the insurance and replacement wouldn't cost anything

I bought a two-year extended warranty on a laptop I bought from Staples. One of my kids absolutely destroys electronics and I suspected this would be no exception. Indeed, they managed to break open the case and destroy the screen, keyboard and touchpad in a year and a half. I contacted Asurion and they fixed everything, no muss no fuss. From the time I shipped the laptop to them to the time I had it back fully repaired was less than a week.
My only complaint is that the intake process for the claim was messier and more time-consuming that it should have been. But once the claim was properly initiated, everything was great.

Easy to get service and items replaced. Courteous staff very helpful

Great job
Fast easy repair
Technician was very nice and respectful