Asurion

I put in the claim and the next day I had my new iPad. How awesome is that!

Buying an insurance for 'what if' situations is a no brianer but when it comes to the time of wanting to use it, the fear of how the vuatomer support would be is in everyone's mind. I can put you at ease by letting know that my experience was top notch. They couldn't fix it so they simply refunded the money. They didn't take long to respond and didn't beat around the bush. And mainly, they didn't try to use some ceappy supplies to fix it either. I would rather take a refund than something else fail as a result of this fixing. Thank you for the quick and efficient support.

Its been 6 days after my phone was stolen and still on the run around with asurion. Today a customer service agent yelled at me and then HUNG UP on me after I asked to speak to a manager! I will NEVER use this company again which I have used for over 10 years!

My voicemail that I had never really used you're really used kept notifying me continuously. It was so annoying it was about to drive me crazy! Hopefully it will quit working after this session with this wonderful person that helped me troubleshoot the issue!

Great service and follow up from Asurion representative. They kept me informed throughout the process of getting my TV repaired. Followed up with a call on the day of my TV being brought back after the repair.
Duncanville TV repair was great from picking up my TV and quickly fixing it and returning it.

Received my new phone and headed to AT&T to get it set up. I had a great experience at the store (Greenbriar) Chesapeake. Andy (rep) was very professional and knowledgeable. He had my phone up and running in no time. I had my replacement in a matter of a couple of days like Asurion rep had said. But didn't receive a iPhone 11 but got a #12 w/ an additional $112.00.added to my bill, I wasn't looking for a upgrade, Just a replacement for my #11, but thanks Asurion.

I filed a claim before noon on a Monday, paid my $99 deductible to get my 2yr old, low end phone replaced with a refurbished phone of the same exact model. It shipped the same day, but did not reach me till Wednesday night. I'd already been without a phone for a day (Sunday) when I filed the claim. Sunday morning till Wednesday night is a long time to wait when you've paid $17/month for 2 years PLUS a $99 deductible. I've paid $507 between the monthly premium & the deductible, but could have purchased the phone new at the Verizon store for $499 & had it the same day! Definitely NOT worth the price! I won't be insuring any phones through Asurian in the future. Next day should be NEXT DAY, especially since I'm paying more for a refurbished phone than I would for a brand new one!

Good luck dealing with them. U can't even get back in contact with them if u have claim and u need an address change. It routes u automatically until it just hangs up on u cuz ur already existing claim is "taken care of" when you put ur ptn in. ALSO, u cant really leave feedback. U have to go through some 3rd party ive never heard of before (sitejabber) just to vent. ABSOLUTE TRASH.

Started out last night chatting with Carmilio,hopefully this is the right name but he was so helpful but I got disconnected from my chat my fault cause I changed my screen and I can't get back to him,but he got me started with my claim,very thankful to him he was very helpful and today Maricris is also very helpful

Our tech, Jimmy was wonderful to work with. He was polite, professional, knowledgeable, efficient and fixed our problem fast! This service is super convenient.

My experience with Carlos was unsurpassed as evidenced by his top notch skill and professionalism. Carlos is certainly one of your very best employees. I am very pleased! Thank you!

My phone was stolen from my table when I turned my back last Friday 28th october. I called AT&T and reported it stolen. However they did not shut the phone off or blacklist it just sent me straight over to Asurion. The Asurion rep told me he had taken care of the phone and it would not be used. After a full week I am still being $#*!ed around. I sent my drivers license and an affidavit in three times and god knows where it went. Also asked how old my ex wife is (who the $#*! cares?) I had to force AT&T person to black list my phone last night. Asurion didn't even send me a follow up email that never came. After I get my phone I am dumping their insurance. To make matters worse I may lose my job, because i need a phone to go to people who need their machines fixed. Oh and I really loved the lady talking over the chickens and the roosters in the room. Hire Americans dumb asses! Say hi to PUTIN for me f--king commie bastards.

I wish I could give zero stars. I bought an Asurion applicance warranty through Home Depot and just ATROCIOUS service if you ever have an issue. Bad Amana product that sprung a leak after a short period of time of ownership. Once you file a claim, you get shipped off shore to talk to someone in another country about the issue and they can never help you because someone you can't speak with is making decision. They are trying to tell me I need to wait two months to maybe get a replace part in (drum) versus refunding my money or just replacing the washer. It will most likely cost more to fix than just replacing the $450 washer, but yet they want me to go two months without the appliance... if not longer. But, for me it is the fact that they would never allow me to speak to someone in the decion making process to understand why my rrequest for replacement or refund was denied.

My tech was amazing friendly, fast, and professional. Bravo Team for ensuring you have the right team members visiting your customers.

Appreciated the experience from start to end.

The customer service representative was extremely helpful and not only solved my issues but offered solutions to issues I may have in the future.
The best service I have had in a long time... THANK YOU!

My Samsung Refrigerator ice maker broke down. I made a call to AAFES Asurion to report it, after one day Samsung Authorized Service called me back to set an appointment for replacement. I was glad that I bought an extended warranty protection and it's worth every penny. Highly recommended to buy Asurion Warranty.

These people reject any claim there is from lost to just damage. Everything narrows down to their logic decisions so it better to buy insurance elsewhere or save money to put out of pocket.

Quick and efficient great staff very friendly and willing to get to the bottom of the problem.

I need my computer replaced now not have to go and clean all work files off and put on an older model computer. Like I said i am a Photographer & Dj and all my Files are on here And music Program also. Please hurry up and fix it ASAP

I had to work through Asurion to get a new phone. They had the wrong information for my phone so I couldn't complete the claim online. Tried to call and they told me I had get Verizon to fix the information. Did that and called Asurion again and they told me to wait 24 hours. Then I 'completed' the claim and even got a voicemail saying that the phone would be sent soon. Next day I tried to check up on the status and there was zero record of finish the claim. I had to call a 4th time to finalize everything.

Asurion - Your website doesn't work. Stop making me listen to 5 minutes of reminders to use the website when I have to call your phone service. I wouldn't call if I could do this online.

A gentleman stopped by letting us know that we now have cox cable available for us. We were very excited because we were never very happy with American Broadband. WE had to have our landline along with the internet to keep the cost down, So now were have dropped our landlines and signed up with Cos for internet services.

I subscribed to the Asurion Home a while back, and recently events lead me to use the service. My Microsoft Surface Book laptop batteries had begun to expand, and I had never even noticed because I keep it on a stand behind my monitor. Recently I pulled the laptop out and removed the screen/tablet, and when I tried to reattach it to the keyboard the screen cracked because of the swelled battery. Asurion had me drop it at a local shop, then sent it out for repair. They had the laptop for 8 days (they had to order parts), and replaced both swollen batteries and the cracked screen for the $99 fee. Amazing experience! I couldn't be happier!

The experience was fast, friendly and efficient. The best.