Asurion

I had a ton of issues trying to file my claim via the link in amazon orders to your website - It would not accept the legit info on the sticker on my tv claiming it was incorrect. When I tried to reach a person at the # you have that pops up the rep said they couldn't help or transfer me and gave me this # *******924 which does not allow anyone to get help from a rep. I tried to chat on that same page and it said not avail. FINALLY the text link sent via the 2nd phone # brought up a screen that again could not locate my info and when I clicked on chat I actually FINALLY got a person who was wonderfully efficient. That was ridiculous. You should provide the correct way to reach someone right off the bat instead of making me go thru a gauntlet of crud to find help- but I am sure you do that on purpose as a dark UX attempt to get people to give up and save you money as a company- YAY Capitalism > :( Lets see what actually happens with my claim now that I finally got someone to help me submit my claim.

They were fast, quick to the point & able to help me with all my needs

Had a problem with getting a label for a return. Rachelle got me the label in less time that it took to do this review. Thanks Rachelle!

I have paid for insurance for my iPhone for about a year and a half and when my phone started malfunctioning and I went through Asurion to have it replaced, Asurion denied my claim! Asurion insurance is a total SCAM, what's the point of paying for insurance if I can't use it when I need it? They're a dishonest company and offer horrible service and are just after peoples money, don't pay them anything!

Called them, told me they would send someone out to my place between 7pm-9m they never showed up! Didn't even get a notification why they didn't show up, money wasted!. Called hack today gave me the run around and told me they would ship it out again for another $129 BS! They said it isn't a guaranteed that I would have it by today (11/8/2020) but promise it would be there by (11/10/2020) But will still need a card on file again for another $129 WTF! Been trying to get our refund from last night and they aren't refunding us the $149 for the deductible of a new phone. So guess we will take legal actions now what a bunch of malarkey don't give in! We will be taking our business elsewhere.

From the very polite man that delivered the device to Shay in tech support, I was impressed by the kindness and quickness of my services! Thank you for getting my my replacement so quickly! And a special thank you to Shay for not making me feel like the dimwit I was being, but the opposite. I felt as though I was chatting with a friend.

I got their insurance under the impression my phone was covered. I was told my phone was covered.
I pay almost $20 a month for insurance that says unlimited screen replacement for $29 among other things its covered for. Well tried getting my screen replaced but asurion refuses to uphold the contract stating my phone isnt eligible but nowhere in the contract says my phone isnt eligible. Yet they refuse to fix it but they sure have no problem taking my insurance payment. If youre only going to pick and choose which phones you want to fix then, do the logical thing and I dont know put what phones arent covered so people dont buy this insurance and get ripped off by your false advertisement. Also very rude customer service wanted to argue and talk down to and laugh at me because im trying to get what I pay for. This is a joke, all they care about is robbing their customers.

I called because my phone was lost and they made me jump through loops and i still have yet to receive my phone that was do for same day delivery. My time slot was from 7pm-9pm. 8:30pm Came around and I still had not received a phone call from anyone so I took it upon my self to call. They told me that the phone was never picked up and that there was nothing they can do for me besides mail it out. I was extremely frustrated due to the fact that they charged me 200$ for everything an I still haven't got a phone, they had me waiting all night on a Friday when I could have been out having dinner with my family or anything of that nature. A horrible company to have for insurance worse its a rip off

Once the device was inspected, i was assured that the job could be fixed. I was also given the options to additionally refresh the phone, by checking battery and other features. He explained the process that he was going to do in his van outside. It was -21 degrees and this gentleman assured me that he was going to take care of it all in the company car. I was amazed because my phone is working better than ever! The screen was repaired. Fully functional, it took the time I was told and the curteousy is PRICELESS! MY TECH WENT ABOVE AND BEYOND IN -21 DEGREE WEATHER! AMEN AND THANKFUL FOR SUCH GREAT PEOPLE AND COMPANY!

My experience was not bad with Asurion from beginning to the end everyone was very helpful in trying to get my claim in and completed. Over all it took about 2 weeks and now I am awaiting the arrival of my new Television from Asurion all because I purchased the Asurion home coverage plan through AT&T for only 24.99 a month which I am glad that I did because having this plan saved me from having to purchase a new Television out of my pocket..

I chatted with Mary Gold on 1.3.23 and Edward Richmond on 1.5.23 about a problem with my appliance. Mary initiated my service request since it wasn't visible on the website. Later Edward canceled my service request when I discovered the appliance was still functioning. Very easy interactions with both representatives. Thanks to you both for your patience!

Apple store could not fix my phone for days and had to order a new phone, etc before they could help me; and service at Apple Store was terrible and very unfriendly compared to the helpful and courteous people at AT&T and Asurion. Extremely capable staff at Asurion and I would highly recommend their services for apple phones. Outstanding service and I literally couldn't believe how fast and efficient their repair staff was. Hands down better than Apple Store experience. Can't say enough great things about AT&T store and Asurion service,

First Verizon has been on top of spam calls from the beginning. I am sorry to say I have been bothered by Possible Spam call and texts and Asurion with just a few steps got me to the selection that hopefully will end a lot. I wear bluetooth hearing aid but never ever answer while driving, but the beep beep in my ears even on silent is very bothersome. I rely on ringtones and voice mails to know I need to contact. I have come to the point of being in the past and only turn on my phone between 6 and 8pm, like in the days of a landline at home it was the only time to reach someone who worked. It is sad to see everyone connected to social media while driving or outside of work what an anchor on your soul. There was real freedom in yesteryears.

The tech came to my job to replace the front screen on my phone. Very friendly and quick.

Had an appointment setup with them to meet at my house for a screen repair so that I can upgrade my phone, of course the only day they could was on my birthday so I said sure that's fine because they said it doesn't take too long, never heard a thing during the 2 hour window of 5–7 pm and then I decide to call and they say" sorry we don't have any available technicians in your area to come assist you" well wouldn't that be nice to know before I waste my whole night and birthday night waiting for nothing… unbelievable, terrible customer service, terrible organization.

From Start to finish, it has been so very easy to file the claim for the product I purchased for my Wife, the customer service agent we spoke to was so patient and knowledgeable, the process has been so easy from phone to online website.

Although there were a few hiccups to resolve my television issue - issues for which I have already reported to Asurion, they did ultimately resolve my television issue to my satisfaction; and thus, I will continue to refer this company to others.

Quick easy answered quick fixed what I had going on faster then credit karma lmfao thank you PATIENT FOR SUREEE

The first tech coach was hard to understand. Jermain, the second tech coach was sufficiently accommodating that despite being hearing impaired, i could understand him. Isaac was also helpful but our correspondence was strictly a chat.

Ultimately calling other numbers was successful. Even texting other numbers worked (I got answers). So it was the line I couldn't reach that was the problem. I haven't reached it yet. Maybe tomorrow.

I filed a claim with my HP laptop. I only had it a couple of years, but the email that we set our laptop and other apps with was hacked. We couldn't access the email and wasn't able to update to the new email address and it kept blocking us. With my claim, I saved over $100. UBreakIFix by Largo Mall was great with my claim. They were quick, great communication, professional and was able to fix my issues in less than two days. Thank you!

I had a busted phone and I ordered a replacement through Asurion. I logged on instead of using my phone because I honestly wasn't sure if I could transfer service while using my old busted phone!
The tech, Cheovaris, made it super quick and easy. My replacement was activated immediately.

I had one simple question for her, and I expected a long time for an answer, like some chat conversations, to my surprise lasha was back in minutes with the answer I was looking for for, then I go back to my home page, and she popped up to see if there was anything else she could help me with, fine service

Using my z fold... open the fold and it cracks... not my falt, maybe should wipe it down more. Paid 600 deducible. Got a new phone in a couple days. Great... dropped my phone in water... my falt. Tried turning my phone on prematurely... now the battery is funky junk. I thought I would have to pay another deducible. But I didn't... but now I dont have my 2500$ phone... they want to give me a 1800$ phone... lol... its been a month... they want me to take the the galaxy g22 ultra... pushing hard... dont buy the z fold unless your rich... or semi rich... how much do you need to be semi rich?