Asurion has a rating of 4.6 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
Eli was amazing and did their best to help me try to find a solution my WiFi is not working but it is an internal issue with my phone but Eli gave me everything I needed to try and get my phone replaced!
I have been trying to set up my new IPHONE 14 MAX PRO and was having issues. The last thing i wanted to do was to deal with tech support. I contacted online chat, was lucky enough to get in touch with Matthew and he stayed with me until i got my phone, face ID and watch all up and running. I appreciate the kindness and patients, GIVE THAT MAN A RAISE!
My claim for my phone was denied. When I called to ask questions, the representative gave me a hard sell on buying more insurance. When I didn't buy, he disconnected the call.
First technician diagnosed the problem with the washing machine accurately.
Two additional technicians were very professional, competent and neat in installing the replacement parts.
Thank You To All Involved.!
Easy process to initiate a claim, very cooperative over the phone when assistance needed. Second to none service provided.
Kim was great I told her my issue and within 10 minutes it was fixed and I didn't have to do anything further. This is my first time with Assurion Customer Support and I'm very pleased with my interactions with Kim!
I've taken my products to the UPS store as requested by the online instructions from Asurion but it seems as both times they had no clue what to do and had a hard time finding how to get the product shipped back to the right organization with an Asurion so I would agree that the service is invaluable and amazing when it does happen but the integration with the UPS Store is quite terrible
Hello, Vincent. We are sorry to hear about the trouble you have experienced when shipping back your device. We have captured your feedback. Please let us know if you need any assistance. -Rue
It was fast and easy, all that was needed was the invoice numbers and the ASURION service plan number and a explation of what the problem was. My refund is on the way without having to send the item back and wait for it to arrive back at amazon.
I cracked the back glass and it wasn't covered because it needed to affect usage of the device. I broke the front glass and I couldn't interact with the display anymore but they wouldn't cover it because it was more than just the glass. This is a complete waste of money, STAY AWAY. SCAM!
Tip for consumers:
Just put your money to the side for a rainy day, they take it and run.
Products used:
Insurance
Any time I have reached out to Pro Tech- Asurion, they have been nothing but professional & usually solves my problem. I much rather chat than call, so I love this option is available.
I was assisted through the Chat function, and getting my claim started was very fast and easy.
If I could give Zero Stars I would. I filed 2 claims for iPads that had screens broken by the kids with ASURION HOME PLUS. Claim was denied for "Intentional Damage" and "Abuse of Product"! DO NOT BUY! You would be better off putting money in a savings account or adding your devices to your house insurance.
On December 22,2022 I had a great experience with Chanta, who assisted me in the process to set up my replacement device. She was very professional and sensible to my needs. Excellent service!
I needed to know how to back up my IPhone. Tatania provided clear, concise, thoughtful, gentle directions for this very "un- techy" person. I'm impressed and grateful!
My experience with Topher was amazing you need more people like him knows how to ask questions very well an understands and for most he will make you laugh
My Experience was amazing. My tech support agent completely fixed my issue. I'll just see if it stays like that. I will be further reviewing in the future. Thank you very much. Assurion
My tech was the best she was friendly and made sure we educated me on the process of my phone repair and how long it may take
Claims application was easy to file online and upload necessary documentation. However we didn't get updates (I would have expected at least weekly updates).
I had trouble swapping lines. Contacted customer service in chat. Cleesha was my go-to person and an awesome job she did! Very nice and easy to work with her. Solved my issue within minutes.
My tech arrived a bit outside of the repair window, but he was courteous, professional, thorough, and fast. Got it done in the time I needed and was a pleasure to work with.
I have yet not use much but from what I can review with Asurion it gives a peace of mind when purchasing an item for your kids or grandkids, etc. Its very easy for things to go wrong after warranty.
Carried VerizonTech for years& my most recent contact was useful, brief & courteous. Amanda identified the solution I needed & led me to it. Very helpful!
Tip for consumers:
Do not hesitate to ask questions for the answers you need. Most likely, they can be found here!!
Great customer service, fast service, and went above and beyond even tho we had a few bumps in the road trying to get everything situated. I couldn't thank him enough for putting up with me.
I broke my phone wasn't sure if any of the same shirts crap was going to go through or even work and never tried it before everything was just one two three look at me
Asurion has been nothing but frustrating! We're working on the 4th service request in 2 months and still no replacement phone! Compensated $20 on a $300 bill woohoo (sarcasm)!
Tip for consumers:
Don't expect to get your replacement phone anytime soon! Four service requests and 2 months later, still no phone!
Products used:
Asurion phone insurance
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Karen. We are sincerely sorry for the trouble, we are here to help you. If you need assistance, please call us to review your claim. -Rue