Asurion

Ripoff not worth it unless you claim immediately. Service providers will need to share the blame as their agreements are tricky to make customers spend more money.

Daughters laptop stop working. They diagnosed found it couldn't be fixed and sent another. My daughters happiness is what matters. Asurion assisted in making her happy.

Wow this was the best experience ever! Such an improved
Process. Saved me Al or
Of added frustration. I'm thoroughly impressed with the
Online interaction claim peocess

Shoutout to Abigail for making the process of re-opening my claim from months ago super quick and easy. Very polite, best customer service I've had, only took a few minutes to get things going.

Old phone died, nope phone came in and we couldn't get it switched over online. Support messaged me almost immediately after I clicked to chat with an expert! Thank you!

I out $900 down on a iphone 12 pro max then I was arrested by police who actually misplaced my phone. These good for nothing storm trooper robots told me insurance doesnt cover that. But i thought insurance covered LOST & STOLEN PHONE?! IF YOU FILE A CLAIM WITH THESE PEOPLE DO NOT TELL THEM THE TRUTH. LIE LIKE YOU ARE R KELLY ON OPRAH!

I filed for a replacement iPad due to my daughter losing the original and her replacement arrived the next day which was very satisfying and convenient.

Started service subscription with them February 2021. Went to file my first electronic claim with them in June 2021 for my little ones Nintendo Switch. I kept receiving emails stating my "Applications was incomplete " and needed to be reviewed. However, 6 months later (10 months service × $25.00 a month subscription = $250.00) I never hear back from them so I purchase a NEW Nintendo Switch for son (300.00) and attempt to cancel subscription. Service Rep convinces me to keep subscription and she would call me back in few days to follow up with claim and assist me with re-submitting. Welp, she never calls back and forms she did send me happen to be the SAME EXACT FORMS IVE FILLED OUT THE FIRST TIME... talk about wasting my time and money. I am not satisfied with their service and would recommend people due their research before committing to Asurion Home Plus.

I've used asurion over the last three or four years frankly too many times. Previously before 2023 the service was acceptable no problems it took two days to get an appointment iand about a day or two to get your phone back.
THIS TIME I MADE AN APPOINTMENT AT 9:00 P.M. LITERALLY FOR THE NEXT MORNING TOOK MY PHONE IN AND THEN 1.5 HOURS HAD IT BACK IN MY HAND. STORE WAS BUSY PLENTY GOING ON IT WAS IN A BUSY AREA SO DEFINITELY WASN'T A LULL IN BUSINESS. THE PROCESS HAS LITERALLY AND SIMPLY SAID BEEN KICK BUTTED INTO BECOMING A LEAN EFFICIENT AND OPERATIONALLY CUSTOMER CENTRIC EXPERIENCE. Customer retention and elated satisfaction above profits wins every time every single time. If many other corporations could figure this out what a world it would be.

During the first week of having my device it was cleaned once again like my Verizon phones only this time I had better support 3 AT&t and I cracked my phone by dropping it and they were amazing and quickly getting a replacement claim filed and it was so easy and take no time at all

Bought a washer and dryer for home depot. Went ahead and purchased the extended warranty. 2 years in the washer's mother board crapped out. Took from March 28 until May 10 to get it repaired and that is only because I called them EVERY DAY. Was told they would buy out my product and then was told that the part was on back order until June 7. Miraculously once I started talking about customer service and the BBB the part appeared. DO NOT WASTE YOUR MONEY BUYING THEIR PRODUCT... SCAMMERS

Well the operators were nice an I am not racist or any thing but I do prefer to speak to a live operator than text this message if you know what I mean so the person can walk me through the process of claiming my new LG STYLO 3.

Stephen was awesome helped me get my phone activated.

I had paid my money, for same day, to receive my new phone after filing a claim. The Asurion expert, Martez, sent me a text the same day at 4:12pm to let me know my phone would be arriving between 5-7pm then followed that up with a phone call at 4:18pm to confirm. The phone did not arrive, neither did Martez. After talking to several people the next day i finally ended with Moni in the Office of CEO, her job title being: Universal Office Associate aka kiss $#*! who explained to me that my phone, with same day delivery, was going to take 3 days. When I asked to talk to her boss, the CEO, I was denied. What i learned: don't believe anything this company tells you.

I had an Mp4 player that just quit. Asurion, via chat, will refund me the total cost of the item with me returning defective item pre-paid. It was quick and easy to file my claim. Very satisfied.

My screen was broke. The gentleman came, early, did a great job!

Called, paid deductible order came immediately! It was so easy and the agent was very polite and helpful.

I've read a few negative things about Asurion, but I've dealt with them twice now, and my experience has been good both times. We received the replacement phone the same day the first time. This (second) time it was supposed to be delivered the following day, but it was delayed because, for reasons unknown, there was missing information for our address. I figure no company is immune to things like that happening from time to time. Thankfully, it was just a 24 hour delay, and in the end we got the replacement device in 2 days. (Which, granted, could be stressful for the temporarily phoneless individual, but contrary to popular belief, it is possible, and sometimes even enjoyable, to live one's life without checking a phone every few minutes.) Anyway, the one EXTREMELY irritating thing that happened this time is that two of the three times i called customer service, i waited on hold for a long time (10+ minutes & 20+ minutes) and then when someone was finally on the line, the call was disconnected. I'm sure you can imagine the rage I felt in my heart. Lol. However, after I was able to maintain a connection, the customer service people were all pleasant and helpful. All in all, Asurion seems like a decent company that at least tries to provide a good experience to its customers. And that's more than I can say for most companies these days.

Chose to use "chat" to resolve my current situation. I wanted to change an autopay date payment and was very satisfied with the help I received by Delresha on "Chat". Please recognize her thoroughness and wonderful attitude and listening skills to give me the help I needed. Whe is WONDERFUL!

Made a claim on the 23rd of Nov after I broke the screen on the evening of the 22nd. Asurion jerked me off for nearly three weeks and after multiple phone calls and email they finally tell me today the 11th of December that my claim was denied because I wasn't using the phone on the date of the claim. No $#*!!

Have insurance thru bell, got my iPhone xr replace no problems other than it taking 3 to 5 business days, not a big deal. Got the new phone and set it up, i did notice a small spec of dirt in the lens for the camera not a big deal for me. When i had the phone in my pocket i could feel the screen pushing in and out from the frame, didint think much of it. Till a day i dropped it in the case and the screen came away from the frame with the screws still in the frame.

No visible damage other than the screen would not work at all.
I phoned asurion and made a affidavit which they want printed off and a photo taken with your ID, (dont know how you can do that without a phone that works or a printer) got that all done, they did not contact me for more than 24 hours i had to phone them several times and chase them around to figure out what was going on. After that it took nearly a month to get a replacement for the replacement. Now a month and a half later with the new phone im pretty sure the battery is shot, it will crash if it has any kind of heat or flexing if its in my pocket in the sun (20 degree C weather) and wont show anything on the screen till u plug it in and had to hard boot it a few times as the screen wont respond for any touching on the screen. Sometimes the battery light will come on to show low battery when its at 80%.

I will see if they handle themselves better this time after telling them i am recording them.

Had some issues with my Samsung Galaxy S21+ & they gave me all the tools to help it run smoother! Will definitely utilize asurion again versus going to the store!

Leontyne helped me resolve my issue in a timely manner. I was treated respectfully and kind which reassured me that my problem would be take care of with due diligence.