Asurion

In every interaction I've had with Asurion, my claims were taken care of quickly and hassle-free.

I've come to rely on them as my go to product protection solution.

Asurion sent me a replacement for an unlocked paid off Verizon phone. I realized that it was locked when I tried to put an international sim card in it.

Larry the technician was very helpful and knowledgeable. He explained to me the procedure and how long it would take. I will continue using Asurion to protect my phone.

I am really happy with the tech support from Tanasha. The services rendered are of great value! This type of customer service should be considered a road map for others to follow! Thanks a million...

Technician Jeremy, was extremely helpful, he went out of his way to help me, this kid is the face of your company and he did amazing work. Give this dude an office and st k options. He is good.

From the moment I entered the store until I left I received the BEST service I've ever had for tech repair. The technician was so kind, patient and helpful. He made my day! Give that man a raise!

They are the best to deal with; they fix it or replace it and they do it extremely quickly. When buying any electronics I check to see if they offer Asurion for protection.

I went to Verizon to get my screen replaced as it is completely non-functional and as a result and having to use my computer (apple) to contact people. They set up an appointment for a technician from Asurion to come to my house to fix my broken screen. AGAIN, I cannot call from my phone. As I stated in the notes for my appointment, the technician would need to send an email when they arrived at my apartment, as I had no way of checking my phone, I also included the email address in the notes in case it wasn't clear. After waiting for 2 hours, and receiving several calls which I could not answer as the ENTIRE reason for the appointment was to replace the screen, I never once received an email. I also checked the status of my appointment to which the screen prompted to call a phone number. I checked it on a different browser and it said appointment unavailable. For a company that is focused around replacing screens/repairs, you would think that they would have steps in place for this bull$#*!. I am incredibly frustrated at this utter lack of responsibility/effort on their part to do their jobs. And again, my phone is still broken. This has been a 3 day long ordeal and I will never be using this company again.

Had a claim for a stolen phone. The claim process started out great. Then they shipped it. During shipping UPS lost the replacement phone. I called Asurion to update the claim and that is when it all fell apart. Instead of updating the claim, they began a new claim... this caused another delay in receiving the replacement. I called back and they wanted me to give them another deductible... NO I will not. After about 2 hours and a conversation with a supervisor, they corrected the issue... So I thought... I decided to check my bank account and low and behold there was a $650.00 charge from Asurion. I call to find out why there was a charge to my bank? There answer was I never sent back the stolen phone. How can I send a phone back that was stolen... back on the phone with them and now they don't know how any of this happened... We will refund the $650.00 in 5-7 business days... You didn't take 5-7 business days to charge my account on your error! So now the wait to see if the charge is refunded. What makes it bad is that there are no other choices for cell phone insurance. So if you want to have your devices insured we are all stuck with them.

It was outstanding, as always. Mr Don knew exactly how to fix my issue and didn't push me on the up sale. Promote immediately!

Asurion makes it so hard to file a claim, it is done intentionally to make sure that you give up filing it and they also they deny unfairly

My Sonora cali store hooked me up and got my issues resolved in about an hour vs the two days I tried to accomplish the same task. Gotta love the new gen.

Told me my phone was ready but couldn't process payment. Called in, found the error verified numbers on card. 5 days later and still no phone. I have called repeatedly and keep getting the run around. Told payment still did not go through, but i see where the payment came out, then all of a sudden okay, i see the deductible has been received. Let me check on your repair... Oh, it seems your repair just got completed... well someone lied because I received an email 5 days ago stating that my repair was complete. Oh, I didn't mean it was just finished, I meant it was done and is waiting to be shipped. I asked for a supervisor repeatedly only to be told they had none available... hmmm. Please just send my phone, wait, would you be interested in our whole home warranty... ARE YOU HIGH, YOU CAN'T SUCCESSFULLY RETURN MY PHONE, I SURELY WILL NOT ALLOW YOU TO FIX ANYTHING ELSE IN MY HOME!

The store was extremely busy and I had a long wait to ge greeted. Once the Team went into action, the process was very quick and efficient.

I don't want to give any stars. This was the worst customer service ever. I was on the phone an hour and a half. The woman kept telling me she was working on her system to get the price down. Her system must have been an abacus. I told her I already knew what the deductible amount was but she kept working on it. She started asking personal questions. I told her I didn't know what that had to do with the claim. She said she was making friendly conversation because they care about their customers. Then she started telling me about the effects of the pandemic on the universe and her mental health and fear of dying. She also said she hasn't been able to see her family. No kidding who has. She kept trying to sell me additional insurance to bring my price down. She finally came up with the amount I knew from Sprint was the deductible.
I asked to speak to a supervisor and it took 20 minutes for that to happen. She had to chat with the higher level first.
It was the most awful, horrific, incompetent service I have ever experienced. Didn't have an alternative. No resolution or customer satisfaction!

It took three tries, but Asurion kept at it until they got it right.

FOR A WHILE I FELT LIKE I WAS GETTING THE TYPICAL INSURANCE COMPANY RUN AROUND. SO I SENT A COMPLAINT LETTER TO ASSURION AND HOME DEPOT. THAT DID THE TRICK, AND THEY DECIDED TO MAKE A BETTER EFFORT.

THE LATEST TECHNICIAN OF THREE HAD THE AGE AND EXPERIENCE TO UNDERSTAND WHAT WAS NEEDED TO FIX OUR KITCHENAID DISHWASHER. THAT IS MOST LIKELY BECAUSE HE HAS ONE HIMSELF. HE KNEW ABOUT DISHWASHER CLEANERS, AND RUNNING LONGER HOTTER CYCLES. HE ALSO POINTED OUT A SUPER HOT WATER FEATURE ON OUR MACHINE THAT I WAS NOT AWARE OF.

OVERALL, I HAVE TO GIVE ASSURION CREDIT FOR KEEPING AT IT UNTIL THEY GOT IT RIGHT.

Only two weeks after purchasing a set of headphones for my husband, they broke and I needed to use my protection plan. SOOOOOO GLAD I BOUGHT IT! I never do, but lately I've started to as electronics seem to be more cheaply made nowadays and break before the first year. I highly recommend buying this plan!

I have had possibly 3-4 issues where my laptop stopped working suddenly and the Asurian warranty was 100% worth it - fast response- fast repair- fast return- thank you

After reading reviews from AT&T's in-store service, I was worried about a place I hadn't heard of but decided to try it even though it wasn't very close to where I lived. This place was SUPERB from the start. I walked in and received an immediate polite welcome, helpful, friendly advice, and fast check-in. I was told how the process works in clear detail, and my concerns were answered and explained to me in a way I could understand. She (the tech) wasn't trying to rush me when another person came in; she acknowledged that person nicely and kept it moving at the same pace. My questions were answered, and I was told I'd be notified in a few hours when my phone was done because of the Samsung diagnostic. Which I already knew about; I've cracked a screen before during air travel. I got the call, and it was an easy, fast pick-up. My phone works beautifully, and it's been over a month. This place is excellent. I'll never go back to AT&T stores for a fix. I'd rather go where the techs treat you like they want you to be there.

Kevin at the Westheimer location was very knowledgeable and informed me of my insurance service I have as well as how to file the claim he's been great!

On 12/17/23 I had water damage on my Iphone & tried to file a claim online MANY times & the process would not complete. I could not call with a broken phone! Asurian has NO CUSTOMER SERVICE email or CHAT so it was completely frustratring.I went to an Asurian store thinking I could get my replacement there but one can't...I believe Asurian has NO CONTACT info deliberately to DECREASE claims as most people filing claims have unuseable phones.

Just set the money you would have paid this company aside in a savings account for a new phone. Asurion is garbage... the monthly payments we pay for this service are not worth it. When you look at the overall cost for the service, then the "deductible" you have to pay for the replacement phone it isn't worth having this insurance.

It would be better to save all that money in an account and use it for the purchase of a new phone if your phone breaks. They offer no value or service. ESPECIALLY when you consider the amount of effort you have had to go through to get a replacement. That's a lot of work on the consumers end.

I am not sure they offer any service at all. When you add up the cost month to month, then the deductible for the replacement phone, it would be better to save your money toward a replacement or upgrade if your phone breaks.

The bureaucracy of these cell phone companies is depressing. I have had to spend far too long on the phone and writing e-mails to try to get help with my phone, and in the end the cost of that service is absurd for the amount of effort I had to go through to get an overpriced replacement. Save your money and time and put the money you would have wasted on Asurion aside into a savings account.

Their Website is a nightmare. It seems simple, but when you go to check on your claim, it just ends up creating a new one, and you will have to eventually end up wasting at least an hour of your time getting help.

I have had to make 4 claims with this company and at first I didn't want the insurance but the people at AT&T kept telling me how great this company was and that I really needed this with 2 little kids especially so I think is was about the 4th time I was asked I went ahead and signed up and I have to say it has been a live saver. So I do owe a big thanks to AT&T's staff and a big thanks to the staff here, these people are great and very patient and upbeat. Thank all of y'all