Asurion

The entire process was very easy.
Small glitch with the return label. I just hit the chat and got a label immediately. All on my phone. (Which for me, says A LOT)

My hubs lost his phone, filed online claim with Asurion. New phone was delivered within like one day. Setup or activation was easily done by online chat. Very pleased with both services!

Had some issues with two phones that needed technical support and the chat rep made it easy and seamless to fix.

Don't be put off by the chat feature. It worked great!

Annie set a new bar in my eyes as to how a client should feel about the service that they are being provided by companies that they choose to do business with.

I lost my phone at Walmart and these guys were fantastic at helping get things back to normal and I'm 64! Everyone was so pleasant too! That means so much these days!

Bought new iPad via Verizon to replace old one. It was not "registered" my account, however. With Alicia's help, we got the cellular number connected to the new iPad and issues resolved.

Finding my warranty in the Amazon App was tricky and the warranty web page was too but the chat assistant made it all better. I may just start with them next time.

Topher assisted me in repairing my front glass. Topher was nice, fast, and extremely informative. Thank you.

Almost at the end of my warranty, and it was so easy. I just called and they sent the label and will send an amount equal to full cost when they receive.

Francisco and Carolina were excellent. They arrived on time and were very efficient. They cleaned up any mess they made from drilling new holes for our microwave. I would highly recommend them.

Leo Patrick was very helpful with my possibility of having my phone number hacked & protected. I'm hoping for the best. But I did sign up for protection for my household devices.

Automatic system did not have the brand I needed, but the online chat with Maria made it super easy to submit my claim. 10/10 fast and easy, even with my unique issue.

Having the insurance through DirecTV has been worth it I Effortlessly replaced 2 laptops. Now when I came down to trying to replace or fix the 2 TV's that I have it's been a little difficult but I will say that each agent that I have spoken with is very friendly and helpful.

The asurion team is amazing and handle everything with perfection. Quick easy and professional.

After scheduling a repair for broken back glass of a business phone waiting 3 days day of scheduled repair they said they didnt have the parts and new repair would take place 6 days later. Unacceptable for a business phone so I called just to be informed they "can't do" back screen repair and wanted to charge me for a full replacement that I would have to wait days to receive. Was able to locate a local shop located inside of Walmart that was able to repair back glass. How a small store like that can repair what an insurance claim company cannot with in a few hours is beyond me. Over 4 hours on the phone trying to find resolution and being willing to drive to one of their stores for repair only to hear they want to charge for a full replacement. They will not cover the cost of the repairs so I am paying out of pocket. Their service is so completely inept I may change phone providers to a company that doesn't use them for insurance claims. Would give 0 stars if it was an available option.

If I could give them a zero I would. We pay for Asurion insurance and had a cracked screen on our iPad. Besides it taking hours on the phone to get the replacements the first replacement came and didn't charge. Then I had to go through the process to get it replaced, the lady said just take the current box to the Postal Service With return to sender, and they'll take it back. I said how could that be it's in a FedEx label. Sure enough the lady was wrong and I went to three places to get a FedEx box returned. From there we get the second replacement, it also doesn't charge. But it doesn't charge because the plug that they provided with the replacement doesn't work. When I called to have the plug replaced they offered me a $25 gift card as a goodwill. The $25 does not cover the hours of time I've had to deal with this issue. So now I have a plug that doesn't work for an iPad, the replacement cost is much more than their $25 certificate and I also had to pay the $275 replacement fee for the refurbished iPad they sent me. Pathetic time waste, and they don't guarantee anything but the device and you may have to send the device back because they don't check it.

Zach was very friendly, on time, and quick with the repair. He called and texted ahead of time to make sure we were ready with the device. Highly recommend his services!

I am in disbelief I had my phone break and they are replacing it for me with same day delivery. Now that is service that is hard to beat! Recommend 100% to everyone in need of a replacement phone.

I was in the hospital. The nurse pulled my table tray away from my bed and my phone was plugged in. It hit the floor and broke the hing phone wouldn't fold and the screen separated. Went to ATT they put in my calim and I had a new phone 2. Days later. The hospital. Agreed to pay me back for my $275 Co pay. KEEP YOUR INSUR.

Not only are their deductibles high but you have to jump through hoops to get everything done. I'd rather stab myself in the eye than ever have to deal with these stupid mother $#*!ers ever again.

THE SERVICE WAS COMPLETED BUT I BELIEVE ASURION SERVICE AND ATTENTION TO A CLAIM MUST IMPROVE AND BE MORE EFFICIENT. I ALSO THE WRITTEN PROCESS MUST SHOULD BE MORE CUSTOMER POSITIVE AND ATTENTION TO A CLAIM OR MORE PRO ACTIVE.

They gave me a fast date and arrived in time frame and repaired my phone very quick, highly recommended and very satisfied

Everything was explained in detail by Sydney. She was easy to understand and she was very professional.