Asurion

The process from filing the claim on line to having the issue completely fixed was less than 24 hours. I was expecting a rig-a-ma-role of a process, but it was totally painless!

It was GREAT dealing with this associate in chat Normally I hate chat for tech issues but Kimberly was Nice, polite, knowledgeable and made it a smooth flowing session with great advice and even made any add on sales attempts feel like customer service. I have worked as a Team leader for MCI and Sales for VZW. I think Kimberly should be a Trainer for Chat at the very least.

My experience with this team was excellent. I will recommend everyone to this team of excellent workers that represent there company in a professional manner.

Very easy experience! Everything went very smooth with phone replacement process. Didn't ask a million questions and got my phone to me and activated quick!

Asurion made this experience extremely easy for me! Super grateful for this service. The technician was very helpful, professional, and provided great service! Happy Customer!

This has to be the worst experience I've ever had for a service that I pay for monthly... I cant even put it in to words how frustrating and impossible this deal was, just to get a cell phone replaced, you would think I was trying to buy a F16 fighter jet from the government with a personal check. The real problem is that Verizon knows how bad it is and still nothing has been done to help people with their problem. I wish I wasn't tied to my phone like I am but it is what it is at this point. I'm embarrassed to say I'm involved in any way with this kind of insurance company, what's even more sad is the people seemed nice and tried to be helpful but they have a procedure that doesn't permit them to do a good and fair job. TOTAL AND COMPLETE LET DOWN... TERRIBLE, HORRIBLE, JUST ABSOLUTE MISERY TO HAVE TO GO THROUGH THIS CRAP...

I have made a few claims to ASURION, they are very fair, fast, and professional. The insurance is worth every penny, just do it.

I haven't needed to use insurance for a long time. But my phone was damaged on Sunday. I filled a claim and had my new phone by Wednesday! Asurion is a must!

I purchased a minifridge from home depot in January and bought the insurance they offered me at the time from this company.
In February my fridge start building ice in the back of the fridge, I called the insurance company and filled a claim. They send technicians 3 times to my house with a decision that it can't be fixed.
I have called more than 20 times every call is over an hour going through the whole damn thing from the beginning. They called the manufacturer company and was told the same, the unit has to be replaced it's an issue with the compressor.
It's October and they are still giving me the run around, no replacement, no money back, no help...
Extremely frustrating.
They are definitely a scam!
NEVER EVER GET INSURANCE ON ANYTHING FROM THIS COMPANY :(( ((((

I usually am the type that calls to speak to someone. I hate the new automated system and was not looking forward to doing this online. Turns out it's the best way to go. Definitely fast and easy.

The technician Walder Voigt was a pleasure to have in my home. His expertise was evident. He resolved our cooktop issue quickly upon receiving the correct part.

The technical staff make a few test to conclude the screen was not working even its not broken, say its gonna take an hour to complete the job, but it take less time and the phone work perfectly.

I made an insurance claim to have my cracked screen fixed and it took the tech about 5 minutes to fix it and the price was EXTREMELY REASONABLE. I would recommend getting the insurance when purchasing a phone.

I have never had to file a claim before so I had no idea what to expect. WOW what a great experience. Well done! In a time when customer service seems nonexistent - you guys did awesome
Thank you!

I forgot I was even there to fix my phone. Best experience vie had at a phone store. I arrived a bit late but they still helped me so I appreciate that.

He was great I will give him a good I hope to see him again he was the best

Got a text at 8:56am saying my phone would be delivered between 7pm and 9pm got another text at 8:30 pm saying Clayton was on his way mind my door had been open since 7pm then right after got a text saying he was here looked out my door no one there then got another text saying delivery failed we will return your phone to Verizon and you can start a new order what kind of service is that don't guess Clayton didn't want to deliver my phone huh so he made it look like he tried and I'm none to happy with Verizon either stupid bots won't let you talk to no one until jump through their hoops

My laptop has extended from Costco and when there was a problem Asurion was there to the rescue. And it was the easiest, most thorough work I ever had. Well done guys.

Very easy to do online, that I could even do. Had to replace one last year, never have I had any problems with this company. I would definitely recommend them. Thank you!

They sent my replacement so quickly and was able to restore my phone with the help of Brenda.

I can't believe how easy and fast it was to have my synthesizer repaired. I was expecting weeks, and it only took a few days, including shipping back and forth. Thank you!

I filed my claim one evening and my replacement www at my home by noon the next day! It was a very easy process and very quick I would highly recommend.

We always purchase the protection plans from Asurion. If we need to use plan, the warranty/claim service is super easy. Their team is fast, friendly and professional. We highly recommend this service