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Asurion has a rating of 4.6 stars from 10,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
The repair of my glass in my iPhone was done very quickly. The employee was extremely professional and pleasant to work with. Very thankful for the ease of the repair to my screen!
Cindy my chat support was very professional and did a great job. She guided me out step by step and it was very easy. Thank you and please have more people like cindy very professional and helpful!
Technician Jose from Plaza del Sol give me the best customer service he fill out the insurance for the replacement of my crack screen and change the screen was really fast.
Tech help from Tonie at Asurion got me on track very quickly and solved the problem for which I am very grateful having spent the whole previous day frustrated!
A awesome and effected job well done, tech was so clear and to the point all company should be like asurion, to give us comfort and fast and effected job,
Had a problem logging into to my Asurion account because of my email change. Spoke with Ludy and she was able to take care of all my problems. Fantastic customer service!
It was wonderful I was a little apprehensive because I thought I waited too late. However Dave was very understanding and got my results in minutes. I am very pleased
This insurance company is a scam. Not worth a penny. No point of having it. Paying insurance on this company is like feeding a crock and thats who they are.
I lost my watch, I submitted a claim and received my replacement watch the following day! Super easy to submit, and received notifications throughout the whole process! Loved this service!
I was concerned about the repairs to my electric scooter and when it would be returned to me. Miss Ludy put my concerns at ease. She was very polite and courteous.
The process to make a claim takes a long time, they give many excuses and after they approved my claim they never replaced my device or gave my money back
My laptop is fixed now but it took 7 submissions of my receipt to get my computer to be accepted. Everyone was very pleasant. I'm thrilled with my laptop now.
Reached out to Samsung Premium Care for advice for malfunctioning A51. Was directed to the website and filed the claim in minutes. Will provide update on shipping when the device arrives.
I enjoy being able to activate phones through chat instead calling so I am able to multitask while activating my husband's phone! Very easy process & customer service are very kind!
Once on chat mode, a representative agent chat on a timely manner. Got to the point, knowledgeable and very helpful. Not a time waster. Thanks for your expertise.
The phone was literally delivered to my door with a smile! I thought the text was a joke but no, they showed up at my house with my phone and ready to help set it up
I have lost my phone and had it stolen and had my phone replaced through asurion both times and it was delivered in a timely fashion as well which makes me feel so valued and grateful.
I have been on this plan for over 5 years. I had a 43in tv reeplaced with a Samsung 4k that is still great after 3 years. I had some bad luck, and needed work on 2 big tv's, a 65in hd tv, and a 65in 4k tv.
The process went smoothly and the repair people were at my house within 3 days. The 65in hd had to be taken to the shop and was repaired within 3 days. The 65in 4k tv needed to be replaced and I was given 5 tv's to choose from. I chose another LG and was given a 70in instead of the 65in. The tv is great and the service is BETTER! Thanks for the service.
Made a claim. Was given an appointment. Had my phone earlier than expected. The repair guy was superb!
First time filing a claim with Asurion. Hassel Free, easy and painless. If all of the companies, I have to deal with were this easy I would not need a Blood Pressure Machine!
Broke the screen on my phone. Sent a claim, and the next day I had a new phone. Sent my old phone back into them. It pays to have this insurance on your phone.
The technician was really professional was really smooth to work with him I'm impressed how easy he managed the problem with my phone I'm really happy with the service
I got the protection reluctantly, but then I needed it. And to my surprise the process for filling a claim was easy. I still await the repair. But thankful for the coverage.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
We are sorry for the delay, Dorothy. We are glad to hear you have your laptop now and working. Please let us know if you need further assistance. -Rue