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Asurion has a rating of 4.6 stars from 10,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
Everything and everyone is so easy and knowledgeable, online was a breeze and when I did have to speak to the representative they were so supportive and ready to help with everything.
They are good workers they order all the parts to fix my washer they are always on time and they double check there work to make sure they did a good job
I lost my phone it was so easy to to file a claim online. It took only about 5 minutes complete and process my claim and confirm shipment of my replacement phone
My issue was resolved in less than two hours! This was excellent I did my claim on my computer went straight to the store and my phone was fixed in less than two hours! Thank you so much
There was no wait time for assistance and the asurion tech was quick to suggest steps and where to get further assistance as well as how and where to use my home plan. A+
Was scared & unsure what my options were or how safe my device was. Thanks to Tech Coach was able to get a solution to my problem & then ran a scan-SAFE! Super happy now & feel safe & secure.
It was easy to file the claim and make the pmt to get the claim started right away and we will have the phone in 1-2 days. They also shut the lost phone off.
Very helpful Explain everything very well very grateful how they made time to help me very please very kind they requested that I had they were able to answer it was easier for me to speak to them
They sent me a busted refurbished phone after my brand new just stopped working, now they want me to take my phone into a store so they can fix it... they can't fix a bent frame.
Terrific, awesome, fantastic because you did what you say you would do there problem no 25 question game I told you my issues you went straight to what you decided to do ounce I told my problem I agree to your you said everything went smoothly I was very very pleased yes I would recommend you to friends Thanks y'all so much KW.
I always buy the Asurion protection plans for EVERYTHING. They are so extremely helpful, fast, and understanding. They will do whatever it takes to help!
I went inside the At&t store and I was so amazed that the repair man was so helpful he was excellent. He help me with my claim and he was so nice and friendly and also the staff at the At&t store on ******* Southfield Rd, Lathrup Village, MI ******* was super
I have been on the phone for an hour waiting for someone to help. She tells me we do not have insurance on the phone, but we have had insurance on our phones since we have been at&t customers
Kim at baldwin store in Auburn Hills, Mi was absolutely amazing with her knowledge about phones & repairs. Great experience would definitely recommend
Kevin was beyond helpful and pleasant to deal with. He was very aware of his job and his roles and went above and beyond to make sure I was helped and my problem was fixed in that day!
The process was quick and easy. From the time the claim was filed I received updates. After receiving the final email I received my new laptop in 24 hours.
Products used:
Laptop
Technician very polite and efficient
Fixed repair in record time for me for I had visitors arriving close to time of repair. Finished just in time as visitors arrived
This is a fraudulent company, don't even know who they are. Haven't submitted a claim yet they took $300 dlls. From my account. Don't trust this fake/fraud company. Submitted a claim already. Shame
Tip for consumers:
Don’t use them. Don’t trust your account
Products used:
None... they rob my account. Give my money back you fraudulent company.
My experience was very easy and fast. The service rep was very nice and helpful. She took my claim and got the procedure started to get my LG refrigerator fixed. It was a pleasant experience.
I lost my phone and put in a claim around 5pm and phone Is being delivered by 7pm the following day! Great, easy, and fast service they provide! Thank you!
Repair person was very knowledgeable about what the problem was. He explained what happen and what he had to do to resolve the issue. He got it Repaired and working like new again.
Not sure why I can't just trad my phone for another at the store and why the service fee? This was not my fault, this was how I received it from your store.
Hello, James. We are definitely sorry to hear about your device. If the device arrived damaged when purchased, please contact your carrier. However, if received damaged from Asurion we do have a warranty period of damaged products upon arrival, please contact us directly. -Rue
She helped me resolve my problem of a purchased humidifier that arrived missing a part.
I had questions about security and was given the app to go to for all the security for my phone that I would need. It was quick and easy. Also, the Rep, Mali, was wonderful and friendly.
I was extremely satisfied with the service I received. I always get professional and caring responses when I call or put in a claim. When I message them, I get a quick response.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Rhonda. We are definitely sorry for the trouble. We would suggest speaking to ATT directly to confirm coverage. -Rue