- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Asurion has a rating of 4.6 stars from 10,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
The protection was easy, fast, and efficient. I'm so glad I added itbto my service. This was the first time I have used it for 19 years of our service but well worth it.
Filing a claim was very easy. The Asurion agent made the process of filing a claim stress free. The agent was very courtesy and had outstanding customer service skills.
Everything went very well from the investigation of iPhone and their features to the purchase and delivery and then moving everything to the new phone.
Asurion process was long and irritating but the technician who repaired my phones was VERY patient and respectful above ALL. I really appreciated his customer service.
Very easy and efficient to file phone claim online. Easy to use platform. Good customer service built into platform. Would recommend Asurion insurance and online claim file.
Received my replacement the next day,helpful and polite customer service representatives,I'd check this experience out yourselves you'll be happy as I am
They were too quick to replace my phone once the deductible was paid. The tech that delivered the phone stayed to help me activate the phone. I really appreciated the help.
Repair time was slower than expected, but once repairman arrived the repair was quick and complete. The repairman was very knowledgeable and very nice to deal with.
The process of pacing a claim was very easy. The representative helping to process the clam was very helpful. The the delivering to the replacement device was efficient and fast.
My concerns were treated with care and respect.i felt that they were important to the agent
I paid for insurance on a note 10 plus not a style 5g 2022. I don't car that it's upgraded. Been pay insurance threw you guys for 8 years. I should get the phone I had OR better. Not worse
Replaced phone was activated, whole process was very easy!
Made appointment to have phone repaired. When calling back to see if possible to change location to Mobike Klinik close to work was told not possible. Told agent to keep appt at original Mobile Klinik in Metrotown. Agent informed me that this was not an option. If I hadn't called to try to change, would have driven 30 minutes to location that would not have been able to fix phone. Tried to find out why and agent argued that appointment was never confirmed even though I received robocall confirmation.
Kenny at AT&T Orange City was very knowledge and was able to replace my screen very quickly. He explained everything prior to walking away to fix my phone.
I had purchased the insurance through AT&T when I bought a new phone. My son dropped his phone and I needed to file a claim to have the screen replaced. The first trip to have the screen replaced resulted in my learning that there were no screens available. I left the technician my number and he stated he would call when screens were available. Over one month passed and no call. I scheduled another repair appointment and called ahead to ensure the screens were available. This time the screen was available. I dropped the phone, iPhone 11, for repair. I was told there was moisture/condensation damage apparently on the shield on the cameras. This is a waterproof phone. I was given the run around about not replacing the screen. I was offered a replacement phone for 200 dollars and it would be black and not product Red like we had.
Horrible company. Does not stand behind there service. Phone water damage indicators were not triggered. Avoid Asurion at all costs. Now the phone has been opened and has more scratches than before and the waterproof seal is hanging out of the side.
DO NOT GET ASURION UNDER ANY CIRCUMSTANCES.
Great, I would recommend them to anyone. It was easy to get right in and out. The staff were very friendly and professional.
I am very satisfied with my end results. They replaced my television as promised. I even received a larger one than I had. I LOVE IT! Have a Blessed Day!
THANKS
Terrible, HORRIBLE product and service. IF I COULD GIVE ZERO STARS I WOULD. They will make it as difficult as possible on you to file and follow up on a claim. I had a CPU blow up, filed a claim, made multiple calls about it, had multiple promises for return calls that were never made, was sent a box to ship the unit in that was the wrong size, had to wait for another one, shipped it, only to receive a call from a Supervisor over 4 (FOUR) months after filing the claim that the CPU's hard drive had been removed and reinstalled & the graphics card was in sideways (lies) and they would not cover the unit because it was considered 'tampering'. This was a $2,000 gaming CPU. DO NOT WASTE YOUR MONEY OR TIME ON THIS COVERAGE. They will do anything they can to get you to either give up on a a claim, lowball your offer for replacement, or find bogus reasons to deny coverage.
Products used:
This is supposed to be Electronics whole-home warranty coverage. It's not. It's a total scam.
Samsung took.my laptop from me stating it's unfixable all I needed was a screen I look up the price it was not bad price for the screw so they take all my parts and reuse them to make money.
I am HANDICAP I told samsung I need that laptop (they dont make anymore) they offered me $500.00 I paid 2,500 with extra warranty. I can't afford a new one. I tried 11 times to talk to the correct department, obviously they don't know how to transfer people. I had one samsung representative try to resale me insurance that I pay for.
THANK YOU SAMSUNG FOR SCAMING A HANDICAP MAN ALSO I TOLD THE REPRESENTATIVE I CANT DRIVE HE SAID MAIL IT IN.
THANK YOU
JOE
I WILL BE SPREADING IT ON SOCIAL MEDIA WHAT YOU DID TO THIS HANDICAP PERSON WHO NEEDS HIS LAPTOP TO SURVIVE.
Very good very good very good Very good very good Very good very good Very good very good very good Very good very good Very good very good Very good very good very good Very good very good Very good very good Very good very good very good Very good very good Very good very good Very good very good very good Very good very good Very good very good Very good very good very good Very good very good Very good very good Very good very good very good Very good very good Very good very good Very good very good very good Very good very good Very good very good
I purchased a printer from Staples that did work properly. Carl from Assurion is a real asset to your company. He resolved my problem and restored my faith in Assurion
Worst service ever. Don't fall in to their "service" they can hardly fix anything. And when you call costumers service they try to do everything not to cancel the subscription.
Hi Carlos, I am sorry to hear you are feeling this way about your recent experience. I can assure you this is not the experience we want you to have and sincerely appreciate your patience. If you find you do need any additional assistance, feel free to give us a call or reach out to us at 8888812622. We are here to help. -Ari
This company has taken about 4 weeks to even get me an answer if they've found a repair center near me to fix my Toshiba portable AC unit or if they'll replace it. After the first 2 weeks, they sent a guy who he them Asurion up front "i'm not certified to repair closed units" but Asurion wanted him to "verify" it anyway. He verifies he cant fix it but apparently Asurion took it as "its still repairable, just not by him." So i'm back to square one waiting for them to find a repair center. They offered me TWICE for ME to find my OWN repair center and pay for it and they'd reimburse me. I'm sorry but i didnt pay for the warranty to do the work MYSELF. I told them no. I've now sent them 3 emails replying to their last email and radio silence. They have led me to believe on two occassions now that they're about to process the replacement/new unit request and then the next time I call them, we're back to "we're looking for a repair center". Week 4 and still no answer. The ladies on the phone are snooty and do not know how to deal with upset customers. I cannot believe Home Depot uses such a $#*!ty warranty company. If i was a reputable company such as Home Depot, i'd want nothing to do with such a shady vendor.
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hi Joe, I do sincerely appreciate your patience with this and understand the frustrations involved with your repair. Please know we are here and happy to help you. We would like to take a deeper look into this for you and ensure this is resolved. At your convenience, please contact us at https://www.asurion.com/about/contact-us/. We are here to help. -Ari