Asurion

While fighting a somewhat larger then average fish the rod broke at the tip. However, I was still able to land the fish. When I filed a claim the result was completly satisfactory and timely.

Just like to thank Assurion for there help on replacing damaged phone. Very courteous on the phone and prompt to deliver today the same day my sons phone was damaged. Thank you so much! Blessings

Needed help with app notifications. Solved quickly! And with kind professional texts.

Every person I talked to except the wonderful lady at the end had an ugly ethnic attitude. One of the men that I talked to said he would hang up if I didn't calm down. I did calm down but was still stern and he actually hung up on me. The other two women were not helpful. I simply asked for the company to put in a note that I prefer after 8 in the 7 to 9 window. The first lady said it couldn't be done. I call back and the rep said it could be done. The cherry on top... I get home after leaving work as quickly as possible I look in my emails on my computer and it said that the phone was delivered. BULL $#*!ING $#*! there wasn't a signature no conversation and the rep that was supposed to come wouldn't answer their phone. WHAT THE $#*! KIND OF COMPANY IS THIS? IF ANYONE FROM ASURION SEES THIS JUST KNOW YOU WORK FOR A $#*! COMPANY

Bought a new phone from Apple and needed to activate it. Rep (Nichelle) was knowledgeable and patient w/ me and was able to get my old phone transferred to the new one in a relatively short time.

Had two successful back to back, activations and transfers from old phone to new phone with a very patient and experienced tech support coach. Christian was awesome and stayed with us throughout.

If I had known that the insurance wasn't going to cover my item for the original price I would have bought a higher insurance. Kind of defeats the purpose of having insurance.

It was easy and very laid-back Regina was very nice she got it done quickly and even overnighted. I can't ask for more thank you so much Regina for helping me out.

Sent Asurion an under warranty Sprint Samsung phone for repair, they sent me a lower model loaner phone, which only received texts and phone calls on WIFI! Supposed to get it back within 7 business days. Finally after 14 business days and numerous phone calls, they decided to send me a replacement. Did receive the replacement, but now they are sending me an unrepairable phone back to me, so I can send it back to them, WHA?
And EVERY time I have been on the phone with them they try to sell me the Asurion Home + plan for ALL my devices.
I just tell them, Why would I buy this when I am an UNHAPPY customer of Asurion?

I claimed the lost or stolen iPhone. I paid my $180 copay. Then I received information from Asurion that my claim was denied but my payment was not returned.

Armonie was patient and very efficient! She took the time to understand and address my issue. She made sure my phone was functioning properly before leaving.

UBreakitIfixit, is truly the best as far as customer service and repair turnaround. I will recommend your company to everyone who needs a repair!

The Best!

I had gotten my problem solved quickly and efficiently without any problems and am extremely pleased with the outcome. Couldn't have a better and easier experience with a problem!

The cell phone replacement process was fast, easy to understand and hassle-free.

It was an easy and pleasant experience.i will definitely be using Asurion again.

My Ipad had a broken screen and would lose battery life quickly, but thanks to Asurion the Ipad was replace with a new one and delivery in a few days.

I experience the excellent service and interaction with your Agent

When I chatted with a tech expert, Norman, he helped me, in clear language, know exactly how to file a claim. Letts hope I get someone as knowledgeable as Norman when I call in to file a claim.

I'm very very happy with asurion, first through bj they were very prompt two times to solve my computer issues, through AT&T's very satisfied phone being shipped the next day

HAD TO CALL 3 TIMES BEFORE I GOT THE RETURN LABEL THE 1ST TIME I WAS TOLD UPS WOULD PICK UP THE PARCEL AND BRING THE RETURN LABEL. AFTER THE 3RD CALL THEY TOLD ME THEY WOULD EMAIL THE LABEL FOR US TO PRINT TO RETURN THE PRODUCT. WITH A WEEK WE HAD OUR FULL RETURN.

I had a great and smooth experienced. The Rep was very helpful.

Purchased HP Laser Jet Pro machine, the manufacturer Refused to honor the warranty. Asurion took over the claim and went beyond my expectation to resolve the matter, very responsible company.

After how difficult Amazon's site made it to figure out how to contact Asurion, I wasn't expecting much. But as soon as I went to their website, I was able to chat with a friendly customer server person (Carmelita) who took care of my claim (even though the product covered was messed up in their system, probably Amazon's fault here, too) in less than a half hour. I don't think there's anything else Asurion could have done to make sure I had a good experience. It was my first claim with them, for an inexpensive item, and it makes me feel better about having also bought protection for a more-expensive item. I still hope I won't have to use the protection, but it seems they really do what they say they do. I was a little wary because Asurion isn't Square Trade, which is the standard bearer, but really, the one time I had to make a claim with them, I was less satisfied than I am now with my Asurion claim. It was quicker and easier to do the "paperwork," and Asurion pays the full purchase price via an Amazon e-gift card, so I can get another one in a few days.