Asurion

I cracked the back of my phone - shattered really, but I didn't know it because it was inside of a case. My FaceID stopped working and I discovered the broken back glass when I was troubleshooting. I had no idea how long the back had been cracked because I don't drop my phone frequently and had not dropped it recently. After some research on what causes the FaceID problems, I figured out that the cracked back was probably letting moisture in. Even if that wasn't the cause, the two problems were likely related. Either way, repairs for the FaceID/TrueDepth Camera were ridiculously expensive - more that what was left on the payment plan, but upgrading the phone would not be cost effective in the long term. Replacement through Asurion was definitely the right move. I'm glad I had this option especially around Christmas time. It was incredibly easy to file the claim through the app. I wish there was someplace I could have gone to pick up the replacement rather than wait for shipping, but since my phone is still functional, the shipping delay is tolerable.

The young man Hoover that I worked with did such a great job with me he's able to help me get my claim put in a label put into the chat so I can access it right away it was a great experience.

James fixed my screen so fast and it works like new. He made it seamless. I suggest everyone go see him if any issues.

I made a claim on an iPad that stopped working. I surprisingly had a replacement the next day. SO fast! Claim process was super easy too.

The representative I had each time was awesome! Very kind and patient! The whole process from beginning to end was absolutely fantastic!

I used asurion insurance to fix my laptop because I damaged the pixel. They sent me to UbreakIfix store in Glen Mills, PA. They were great and my laptop was fixed.

Call this morning, set up the appointment and it was ready to go in <3 hours.

Very easy to navigate website and great experience.

I have paid $14 for Samsung s8+ for years phone charging port not charging correctly I called to get it fixed and they told me I have to pay a 199 dollar deposit for them to fix my situation I really don't see a need for them they get getting free money because I have paid for a new Samsung for all the monthly payments that's been made I ask if I can atleast keep my old phone and I can't for the phone they will send I can just buy one anywhere for 199 it a RIP off and I canceled my insurance because its really not worth it it's a scam and I'm not writing this out of anger it true facts

I appreciate shay's patience and help step-by-step to get me through this process of activating our replacement cell phone thank you very much 10 stars

I've made 2 claims now with Asurion. Everyone is extremely helpful. My issue was resolved quickly both times without any issues. I'm a very happy costumer. Thanks

I had an issue with my tradmill and Asurion solved it. The process tokk hnder 20 mintues full refund gift card to get a replacement. My helper was very patient. And understanding.

It was very helpful and understanding fast and all around best service I have received

Sable did not have to stay on the chat feature with me as it really was not an Asurion issue. Stayed with me and guided me until I resolved my issue with AT&T. Sable is a ROCK STAR! Thank you...

Make no mistake in realizing that this is an insurance company. They are designed to do one thing, take your money and payout as little back as possible. There are so many Asurion locations, im going to copy and paste this message on ALL since I cannot find any other area to leave a review.
This is in reference to an LG refrigerator breakdown. The fridge was purchased from Home Depot who offers the extended warranty through asurion.
Total time in which our less than 3 year old fridge was not working: 1 MONTH!
Lots of things happened in that month. There appears to only be 1 certified repairman for the Dallas/Fort Worth TX area. He was over worked, impatient, negligent, untrained, and unsympathetic to the situation. As a result he put us on the back burner and cost us multiple days on the part, and misrepaired it. Costing us a 2nd claim and the rest of the month.
Asuruon did issue a 10% "cost of our fridge" check towards a mini fridge, and Home Depot DID upgrade that for a better fridge after 2 weeks in. LG ended up completing the repair correctly on the 29th day. Asurion did issue a food loss check for about 75% of what we thought we lost.
Next time we buy an appliance or cell phone we will see about other insurance options.

Problem #1: I noticed that I had an asurion home devices charge on my cell bill. I did not ask for it nor authorize it. I called 4x and 2 months later it is still on my bill.
Problem #2 I went to replace my cell phone. Filled out form online, got replacement #1. Speaker and numerous other features not working upon arrival. Called numerous times, on hold 45min, 1.5hrs, 1.75hrs, tried to fill out online but after filling out form I was told 'You must call" :( #2 arrives and different problems-call-wait on phone-order #3. #3 functions but now they say its an Apple problem, not the previous "carrier problem". Never told it was asurion's problem. All this in 3 days. With each new phone I requested that instructions for set up/new phone and shut down/old were included in the box. "yes" Asurion said. Upon arrival the instructions said "call asurion"! By the way, the on hold message, repeated every maybe 30 seconds, the 1+hrs on hold is "we value your time..." LIARS! Worst customer service ever!
Only gave them 1 star because when I did talk to a human they were kind a tried to be helpful.

Great technician. Got the job done within 15 minutes as predicted. Fixed the water damage and my phone is back to normal. Excellent!

PLEASE DON'T EVEN THINK, AFTER ASURION SEND ME THE REPLACEMENT FOR MY IPHONE (REFURBISHED) DO NOT WORK, AGAIN NEED TO REQUEST ANOTHER REFURFISHED PHONE. FUSTRATED WITH THEM START THE CLAIM FOR MY DAUGTHERS IPHONE NOW IM HERE WAITING 1RST CALL 45 MINUTES, SECOND 1 HOUR AND 45 MINS. AND THEY SAY STILL INVESTIGATING WHERE IS MY PAYMENT $100.00.(correction 1:45 minutes.)

BEEN ON HOLD FOR 15 MINUTES AND THE CALL WAS DROPPED. CALLED AGAIN AND I AM STILL ON HOLD, ITS BEEN 23 MINUTES NOW...PROBABLY BY DESIGN...GREAT IF YOU DONT NEED TO TALK WITH ANYONE...

I lost my ipad over the weekend, made a claim and it was at my door within 24 hours. No problems no delays very happy customer

The agent got me a full refund in for if a gift card in less then 15 min. That's amazing

Had to get new phone, glad I have insurance on it, the battery went bad, everyone was very helpful and professional dealing with it

My experience overall was very good the gentleman who helped me was very professional and did an amazing job.