Asurion

Great customer service. The first lady she help me not great all all. Butt tne second time I called the gentleman he helpme he was great. Thank you for your time

I filed my claim was informed that my phone was on its way...I followed the step by step instructions and wallah my new phone was up and running...easy peasy

I have been with ATT since mobile service became popular. Never had any negative issues with ATT. I would recommend ATT to anyone seeking mobile service.

Technician was very prompt and very professional. Took care of my device in 15 minutes. Highly impressed

They are very helpful and make your claim easy. I highly recommend Asurion!

The ATT crew was very welcoming.
Chris with Asurion was what I needed.
Honesty.
To the point.
Notification of ready to pick up.

I had the worst time in the first place getting my broken phone replaced it took three trips to mobile klinik a repair shop. Each time Asurion has provided mobile klinik with incorrect information. 1) my name, 2) my imei # 3) the make of my phone. This meant I had to make three separate trips to mobile klinik to get my original phone repaired wasted 12 hours of my life or more and it ended up being so frustrated that I bit the bullet and just paid the $450 deductible to have a refurbished mailed to me.

Ever since I received the replacement phone my apps have been malfunctioning, but I naively chalked it up to Carona virus and the various apps IT's being hindered for time, so I didn't report.

The problem continued to get worse until now my phone is having hardware issues. When I called Asurion to let them know the replacement phone they had provided me with was malfunctioning they informed me that because I hadn't reported 90 days after I received the phone they won't be replacing this one on warranty. So I'm faced with either living with it, or biting the bullet again and spending another $450 on a deductable to have them send me another refurbished phone which most likely will be just as messed up as this one anyways. And FYI you only get up to two replacements. So that would be my last kick at the can.

These guys are alone balls they don't save you a dime they rob you, 9$ a month and $450 to replace a phone. I'll never touch Asurion again

Maurice was on time, polite and did a great job! The repair was done right in our driveway and didn't take long at all.

I would give a -100+ if i was able too. 6/30/22 sent my device in, received it back not all problems were fixed. 7/22/22 sent my device in again, received it back and USB still doesn't work. 1/8/23 sent my device in, received it back and am even more disappointed. I received two pieces of papers; one stating they inspected and repaired and it passed all diagnostic tests and is now working correctly and another inside the laptop saying they did not get my log in info so they didn't test it. How is that possible, I wrote the log in info on the paper sent with my device and had it taped to the keyboard. Now that my device is back, it doesn't turn on!... at all!. It looks like they must have dropped it because there is some damage in each of the corners of the device that wasn't there when I sent it to them and trusted they would take care of it. Every time I call, they act like they have no clue whats going on and are very rude an unhelpful. This is the worst insurance company ever. At this point issue me a check for the item and I can purchase another one. ASURION GETS A NEGTAVE -100+ FOR MY REVIEW.

It was best and easy way to replaced and claimed. They provided best service and I called, next day I received my item which I made claim

How do I start on July 18th, 2021 my appointment was scheduled for 1:00 pm- 5:00 pm eastern timezone. I had to call Aurison a total of three-time to get to the point where I had to reschedule my phone repair, due to not receiving any calls from the tech nor Asurion to see have the tech arrive at my address. Finally got an email for today repair schedule timeframe was set 1:00-3:00 eastern time someone from Asurion finally decide to call me and see have the tech arrive and the answer is no again at 4:01 pm and Customer Service Tech not going to say her name finally decided to look for other options for me could've been done the second call to Aurison to schedule me to do a walk-in to get this small repair done that's not even worth 29 dollars worth of repair. I feel like someone in upper management could fix it where I don't have to pay to get a small ding is what I call it where the screen chipped a little piece of glass where the screen protector won't cover the whole screen on iPhone 11 Pro Max. I'm not pleased with this and still have to pay for a repair that no one ever attempted to come on last Sunday to fix my screen and today is Sunday so anything after 3 eastern times I tech is gone for the rest of the day keep in mind today is Sunday so who works late no one. Please explore my options for future customers if something deals with your device which someone should've got an understanding skill to a person having to stay at home more than three hours to not even get the service they pay for every single month fixed. I highly don't recommend Asurion!

Got my replacement phone, shipped my old one back. Somewhere in transit, the phone is lost. I get charged the additional $400 fee though. I'm told I'm the one that has to start a trace with Purolator. I have to prove it was an issue with the shipping company THEY chose and set up everything with. Once I have it proved it was lost in transit, they tell me that I have to fill a claim for it and then they will refund me. I can't afford this. My mental health can't deal with the horrible customer service. Human robots just repeating the same one liner policy. No one talking to me like an actual human being who is struggling. BUT. I file a partial claim with Purolator as I have to again speak with this phone company to demand the shipping paperwork that I don't have so I can complete this claim. Purolator emails me the next day saying that I can't actually file a claim because it is ASURION's OWN POLICY with Purolator that no one but themselves can file a claim outside of the company. Absolute insanity. I have promptly cancelled any payments to them through my cell phone company. Waiting 8-10 business days while I'm reviewed for a refund. Funny thing. I called yesterday when I had to demand the paperwork and they said they sent a request higher up that would take up to 48 hours to be reviewed. When I called today after receiving the Purolator email I was already all of a sudden being reviewed for a refund. At some point, Purolator contacted Asurion about my claim and their policy and they realized what they had been making me do was incorrect. They didn't call me. Just set my status to "pending refund" after everything they put me through. I will be going out of my way to my story.

Very easy to file the claim. Very easy to have phone repaired. Entire process was flawless.

Best ever! So fast and easy! Easy process and fastest shipping possible!

I was told before I send my phone the most orders were completed within five businesses and you would have it back, that they would send me a loaner phone of equal value. That was a lie. I was repeatably directed towards your website for information regarding my phone after 7 days the website still has no information regarding them receiving my phone. Today to find out what was going on with my phone they've now had my phone 7 days I was told they would at least five more days to fix the phone and ship it back. I asked to talk to supervisor I didn't cuss raise my voice I was hung up on three times. I can understand technical difficulty on one or two times. After I got off the phone with him I received a call telling me that my phone was had been finished and it's prior to the agreement I should have sent back my phone if I didn't do it now I'd be charged they still have my phone. Nobody know why it's going to take what will be a total of almost 12 business days. I did even get answered as to why I got the voicemail to return the loner phone. I also didn't get an answer as to why I was sent a cheap phone

The team member that assisted our issue was very friendly and professional. He fixed my husband's and my phone screen in record time.

They were real helpful and they fixed my problem with no hard issues

I had a great experience. They went above and beyond to make me feel better when I came in with a broken phone. My tech did an amazing job.

This company is a scam. I don't think they want to pay the claims. They charge you a monthly fee, then a higher than the normal deductible, and they give the run around for the claim. I put in the claim when I don't get and a response, I call to find that the claim was on hold. Why didn't they say anything, send an email stating we received your claim and it is on hold for whatever the reason, just communicate it so that I would not be waiting around. So I call and find out that they require an affidavit to be filled out and a copy of my id. When I inquire why they need this when I pay my overprice premium every month with my bill and get the runaround. Once I complete everything and send it back I am told it could take up to 24 hours to be approved. APPROVED for what? And the customer service is just dumbfounded they can't say anything but I'm sorry. I don't think they want to pay the claims, it is so much like right that the premium and deductible is quite sufficient for an old refurbished phone. BTW, I really blame the carriers. They take on this company and allow their customers to be scammed, cheated, and giving the runaround and expect the consumer to be satisfied. NO, I am satisfied when I get what I paid for, an issuance company that delivers and this one isnt it.

The person that came to repair my phone was great - here when he said he would be, was quick and courteous.

Guy was Friendly approachable. I was in and out that easy overall

I'm not sure of my customer service rep was but she made my experience the best I have had with Asurion

Filed claim online in about 2 min! Had a new phone on the way immediately! I only had an activation issue, so not asurion's fault at all.