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Asurion has a rating of 4.6 stars from 10,708 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
He was on time work very fast and my phone back like brand new. I would recommend if anything wrong with your phone.
Fast and easy to use service sent me a bad phone that was refurbished will be sending back but service is great i had no other issues
Google Pixel 7 Camera Lens shattered while using it. Thank goodness phone was insured! Visited my local AT&T and had a new phone the next morning.
My phone died one month after I paid it off, conveniently. No water damage, just unable to access screen - blacked out, unable to backup or reset. Couldn't go to Sprint store due to George Floyd rioting. Sent it to Asurion and they said i needed a replacement. Although i owned my phone and had insurance, they made me upgrade from a S8plus to a S9plus and pay $275 PLUS return the phone I OWN or face a $410 fee. Because of the riots, i felt i had no choice, so i did it. They sent me a refurbished phone - not even a new one. I couldn't even activate it so i finally found an open Sprint store and the very kind and helpful guys there said Asurion totally scammed me. My old phone could've been fixed but since they activated my new phone there was nothing they could do. Even the Sprint guys said Asurion is a total scam. They don't carry or recommend their coverage. They recommend a liquid screen saver product which would cover my screen for damage up to $250 and said if my phone had other damage I'd do better as a Sprint customer to buy a replacement outright at a discount from Sprint. Asurion is the worst scam of a company I've ever dealt with! BEWARE!
Made a claim for my tablet. They stated the claim would take 4 wks to get my $400 and claim to go through and a $109 copay. I received my emails for my bank info for deposit.
2 wks later my tablet was working. I called to cancel my claim. An for some reason the customer service representative didn't know what to do. 45 minutes later he stated my claim was canceled and copay would be taken off my ATT phone bill.
After a month with an outstanding bill of $109 copay I called back. I ended up talking to same representative as before. I explained to him about the copay and my canceled claim
First half he comes and says will send you 109 dollars. I said no, no just take off my bill. Then I have explain again. 20 mins later be comes back and says will send you 400 dollars, again I told him no no. I wasn't going to explain again. Then some supervisor gets on the phone and tell me my claim wasn't canceled and that a check was deposited in my account. She couldn't even give me the exact day of deposit. I had my bank app opened to my info in hand on the 3 days supposedly it was deposited and there were no deposits. I live pat check to pay chek. I would of know and received a notification on my bank of any deposit. Frustrated beyond belief I got her name and let her know I would be reaching out to someone in higher position.
4 days after that call I received a check by mail.
Still have the check, now I'm being charged for a tablet fee. Because they haven't received my tablet I was supposed to send in.
You company is a complete Cluster F**k.
I will be reaching out to the Better Business Bureau.
Responsive, knowledgable technician. Company followed up via text and arrived at my house on time. We appreciated the way in which Asurion honored our warranty agreement.
Representative Antara was fantastic. Perfect communication, demeanor and level of respect. Actually cared about my inquiry from onset to solution. Highly satisfied.
I needed help activating my replacement device after our arrived in the mail. Customer service was a great help and super quick to respond
Our ice maker went out after three years. Luckily we purchased a 5 year protection plan. Our service was easily scheduled and the problem resolved.
Great experience, only wish the asurion store we just got in our town was able to help. But other than that this process was quick and easy!
My experience was excellent. Even in the store. I had a guy named Oscar in Woodbridge, and he tried to help me very much.
Very easy and it didn't take long at all. I'm glad it works with words that humans like myself can understand! LOL! Thank you so much for your help!
Contacted tech to help me set up a new wifi. Ended up being cut off and working with two techs. But they were great!
I had a great experience the tech was so helpful smooth sailing. I would recommend this service for anyone having trouble with their computer.
Cynthia worked with me for over an hour to get my replacement phone fully functioning. Could not be more pleased with the service I received.
I contacted Asurion via their Web page and chatted with Karen who helped me 100%. It was an easy time on the chat room and my issue will be resolved!
This was yet another great experience working with Asurion. From filing a claim to receiving my replacement phone, It was easy and quickly delivered.
Cancelled my mobile insurance 3 weeks ago and still no refund or contact from customer service. Had to appeal the payment through my bank now.
I had spilled soda on one of my favorite laptops and Asurion was able to get it back up and running in less than a week! Very impressed with Asurion+
I had trouble with my printer not working properly I contacted Asurion and they took care of the problem immediately giving me a full refund.
If you have your phone number you are set, very simple to file a claim, it takes less than 5 mins with 4 easy questions!
When iPhone battery failed, ASURION offered refurb replacement, charged $80+ deductible, said never received return, charged another $175, for dead phone with $40 market value
My first time with a SIM card was successful thanks to your help. Very patient and made sure it all worked. Glad I reached out! Thanks
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Scott. Thank you for your feedback. Please let us know if there is anything else we can assist with. -Rue