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Asurion has a rating of 4.6 stars from 10,708 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Christa was prompt and courteous.
She quickly resolved my inability to register a new product in only a couple minutes.
Mission accomplished.
Lionel helped immensely. He was very patient.
It was so nice to get help while in the comfort of my own home.
The tech I worked with made everything very east and was able to help without me having to go into a store!
Cheyenne did an excellent job of being patient while my old phone was transferred to my new one. I am very grateful!
All of my needs were addressed in a professional and courteous manner now I will see if the issue will be resolved
Aside from going into at&t store only to find out everything is done online, it was pretty easy to file my claim
I had difficulty with processing a claim and Maria Cristina assisted me and stayed on the chat until my problem was resolved.
Impossible to file a claim. No one answers, customers service does not exist with this company. Did not even use it once.
I need to activate a phone that I had replaced with my insurance and the customer service here was just really wonderful
My refrigerator has have different problems since I bought it, but the Asurion technicians have helped me to deals with that issues.
Hire more people like Kim <3, she solved my issue in 3 minutes when other techs just transferred me to other departments
When fitbit did not solve my problem, Asurion did so in a prompt and courteous manner. They go beyond what is required.
I was needing to have something done because my phone got put thru the washer. Everyone was just great on your end.
For the past 2 days, our HP printer kept getting jammed. I contacted Asurion to help and they quickly resolved our issue.
Mr Matthew did a amazing job assisting me through everything very great communication and he was very determined thank you so much!
I could not get my phone total hooked up. The tech was professional and solved my issues. Would use again for sure!
Great experience better than I expected when dealing with insurance everything when smooth and quick,Happy to have my phone good as new
It took a little over a week if that for the repair. Service Reps are friendly and knowledgeable. I appreciate their support.
Getting my washer fixed was simple with Paul's guidance. He was very knowledgeable and friendly. I would highly recommend him to others.
Brittany was very helpful and done her job well. When she ran out of options, she directed me to tech 2 support.
Every time I call with claim process, there is always someone kind to help me get thru with the hustle and bustle.
Excellent! The Techs worked with me not only to get my TV's up, but my phone also! I am a happy customer!
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
