• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,700 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,374
Neutral
41
Negative
175
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,700)

Rating

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Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user kristinc516
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

I had some difficulties in filing a claim online, as I was unable to move on in the process due to what seemed to be a glitch. I reached out to customer service and they filed the claim right through the chat. A great experience. Abigail was amazing.

Thumbnail of user joshuam1744
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

They handle everything it is super smooth! I hope the repair process is as smooth and nice as the claims process

Thumbnail of user gerh8
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

When I walked into AT&T the personal welcome me to wait for my turn to get what need to fix my screen crack for a few hours done it's fantastic

Thumbnail of user johnw8549
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Took about a week, but replaced screens on both sides of phone.

Thumbnail of user micheler735
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Here is my address 304 N. Chestnut Street Dana Indiana *******

Thumbnail of user jenniferw3817
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Was having issues with email, I was walked through several steps with clear easy to follow directions and the tech (Thomas) had be back to business in under 10 minutes!

Thumbnail of user zelmad6
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

My old phone which I loved after having it a good while got broke. I have heard all kinds of stories about the process but to my surprise it was very easy. There was no options on the phone I recieved but they sent one that so far just seems like a newer version of my old so I think I'll love this one as well. Thank yall for making the process so quick n easy.

Thumbnail of user michaels13354
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

I used the chat feature and the Customer service person was awesome. Constant clear communication
Thought out the process

Thumbnail of user stephaniew2196
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

This was the easiest return I've ever done! I'm 100% satisfied. I will definitely buy from Asurion again!

Thumbnail of user kevinj1647
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

This was a long drawn out experience. The help i got showed patience and politeness. Tried many things until we found what worked. Well done!

Thumbnail of user annetted216
2 reviews
0 helpful votes
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June 30th, 2024
Verified purchase

An Air cooler evaporated one wasn't working and I filed a claim and was reimbursed and they took my claim over the phone and Phillip was excellent and it didn't take long at all

Thumbnail of user jesusm530
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Amazing service feels like a whole new one wow. Got my screen replaced. I love the service

Thumbnail of user paulb5453
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

I pay for insurance for my iPhone 7 through my carrier, At&t. So I was surprised and a little nervous to learn I was going to deal with a 3rd party I was unfamiliar with, when I found myself needing to make a claim with my insurance. So while approaching this whole experience in a significantly skeptical manner, the whole process was far easier, quicker, and more painless, than I would have ever expected. Here I was, not even an hour ago, dreading having to contend with the headache of dealing with the hassle of getting my cracked phone screen fixed, not to mention having to pay a $50 deductible for such a thing, and now, for a mere $75, I'm awaiting the arrival of my brand new iPhone 12, which will arrive tomorrow! Thank You Asurion! And btw, the customer service was absolutely top notch. I'm someone who doesn't expect great customer service, simply due to my experience of RARELY speaking to a kind, thoughtful, and capable individual when contacting a company for whatever reason. But today I dealt with two ladies from Asurion who were both absolutely magnificent! So much so, I felt it would be a total disservice to not go as far out of my way as I could to let their company know what great people they have working for them. (not sure that's ever quite happened to me before) Bottom line, I can't recommend them enough.

Service
Value
Thumbnail of user maryb6731
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

This insurance was the best thing I ever bought a betta skimmer from my pool and took it out to use it after only having it for less than a year and it didn't work. They made it such an easy process to file my claim. Highly recommend

Thumbnail of user rogera570
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I have never purchased.protction before always thought it was a scam. But I decided to try it. Sure enough I had trouble with product but these guys jumped on it and approved my claim in minutes. I was shocked.

Thumbnail of user elizabethd2482
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

This was the best service I have ever experienced. It was easy, fast and very convenient. I would recommend this service to everyone. Scheduling service appointments can be hard and time consuming. By having the service come to me it made all the difference in the world. The rep was great. He explained the process and what was going to happen. He told me a time frame of how long it should take to fix and he was right on time. I LOVED this experience. Would tell everyone to get this protection.

Thumbnail of user huseying2
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

The number one campaign in the world Att 👍🔥🥰 The employees are very kind🥰

Thumbnail of user dorism647
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

I requested information on how to do a factory reset. The representative was able to send the information and assisted me with all the needed steps.

Thumbnail of user tonyc1591
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Easy process and phone was working within 24 hours of claim submission

Thumbnail of user mariaz1031
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Because whenever I have to make a claim, they are quick and not complicated at all

Thumbnail of user davidh10351
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Isaac was very helpful and got my phone up and running right away. His instructions were clear and very easy to follow. It was very easy and fast

Thumbnail of user claudec161
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

They employee was very patient and she done a wonderful job of taken of me and was knowledgeable on what it would take to get a new phone thanks

Thumbnail of user dawnc1196
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Quick and fast is always awesome experience! Friendly and nice! 🤗🤗

Thumbnail of user fernandoe90
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Pensé que mi celular ya no tenía remedio, pero al llevarlo con esta compañía mi esposa y yo nos llevamos una sorpresa. Nos dijeron que lo dejáramos y en aproximadamente 4 horas nos lo entregaron como nuevo, se los super recomiendo.

Thumbnail of user pedroa338
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

I did the customer service chat, it was fast easy and got my issue resolved. Very helpful, nice and patient. Thank you.

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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