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Asurion has a rating of 4.6 stars from 10,706 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
My phone was either stolen or lost, I made a claim with asurion and within a couple of days I had my replacement in my hands, very stress relieving.
Tension free about electronic devices weather it is lost r break down r damage when u have Asurion policy
Was super surprised they have Mobil service that comes to me and was with in 1 day appointment. Can't believe how easy it was,
Highly recommended
Overall, my experience was amazing, and only takes him 30 minutes or less. It's been the third time he has been over to fix my family's phone.
It was pretty bad until I got Charles on the phone. He took care of what I needed and had me up and going very quickly! Thanks!
Absolutely satisfied with the whole process from not having a phone to getting your phone extremely fast and easier
A service technician came to our house n fixed my husband's phone in about 30 minutes. He was awesome. Very polite n did a great job. Thanks
The claims department did a great job of processing my claim, to getting my new phone in a day or two. Everything went smoothly.
Thank you Asurion.
Very incredibly easy to file your claims don't go days without your device because of thinking you will on the phone all day it's very like ABC an your done completely Hassle Free
Handle, thru chat room, very easy. A simple process, reps are very knowledgeable, courteous, excellent help, with my problem.
Great experience with an iPhone issue - agent was very, very patient and got my new phone to work finally...
Tia was quick to resolve my issues and got my replacement device up and running in no time.
Asurion provided a refund for my granddaughter's broken cell phone without any problems and just a small service fee!
Carlos was very helpful and patient, made sure to let me know where to find the information I needed.
Tina helped me identify the full problem and we came up with an easy solution together. Quick and painless.
They cancelled my repair two times in 11 days because they did not have an iphone screen. Horrible company
Tip for consumers:
Buyer beware, company is a sham from the day my Verizon rep called them. Supervisors are of no use either.
Products used:
None, was forced to purchase a new phone
I appreciate the text when close by, emails before and after service. Our technician was helpful and worked quickly
Brought my iPhone in for screen repair, and it was fixed within an hour. Very prompt and friendly service!
So not worth your money, they just make up policy excuses and deny your claims when devices are damaged.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Peter. We are definitely sorry to hear about your claim! We will love the opportunity to assist and look into this further. Please contact us directly. -Rue