Asurion

From the person who processed my claim over the phone to the 2 gentleman that delivered my TV it was So easy! I will definitely recommed Asurion to my Friends and Family.

My phone screen needed to be repaired. The process was quick and easy. I dropped my phone off and it was ready for pick up one hour later.

My experience was really good! They were exact on the time that my phone would be ready for pick up.

Great service. Only took a quick 7 minute call. The repair guy made his way to my job and fixed my phone on site.

It's was overall great it fast the price is cheap, they where friendly and they did amazing job getting my screen fixed I defiantly recommend them.

Technician very knowledgeable and professional.
He performed an excellent job at totally assessing my device and performing the necessary repairs

Our TV went bad and we were unable to file a claim online, lots of trouble with the forms, finally gave up and called. Part of our issues are that when we first signed-up for HomeTech Protect we were given very little information, guidance and instructions. The fallacy that everything has to be electronic only is just that; a fallacy! So we finally got to a live person, good job taking all the information on the phone. Nice, seamless completion on a follow-up email. Noticed on our forms that the contact information was a phone number that I didn't recognize, discovered it was for cell service on one of our iPads. Tried in vain to get it changed to the primary account holder's cell phone of record, fearing the delivery company would try to call the number that would never ring or take a text. Ascurion said they couldn't change it, AT&T said no that's wrong, call Ascurion back. Was literally on hold when the doorbell rang and it was BestBuy asking if they were in the right place and why didn't we answer their calls or text. So the end result was good, but boy we surely had issues getting there! Please work on fixing some of these issues, Ascurion and thank you!

He was very nice and polite. Thank you so much and keep up the great work.

Having insurance is extremely one of.the best ideas to have for your phone it has helped threw once being stolen and twice when it was damaged

I've been paying Verizon for home protrct for quite a while and actually needed them(asurion) and was presented with issue after issue. I was extremely upset and wanted to elevate the matter, but then they gave me an absolutely fantastic rep name Danica. She absolutely positively turned around my mindset about the company and the service. They dare ask if they could've done anything better. Before I got possibly the greatest rep "ever", I was like, " man, please". After the constant callbacks, problem solving skills and the dedication that she displayed, my answer is Nothing. Danica (hopefully I spelled her name correctly) was absolutely awesome. She was attentive, caring, knowledgeable, charming and extremely helpful. Gove her a raise, make her the manager. She is absolutely fantastic, other reps wouldn't attempt to go the extra miles that she did. She is truly an asset. Thanks for hiring her, my situation was ridiculous until she came aboard. I was initially slightly rude to her in the beginning because of past reps. She won me over and she and her customer service star etiquette won me over.

The gentleman was very polite and it was repaired in a timely manner. Had to have my broken screen replaced.

Very helpful and patient. They answered all my questions and were easy to work with. I highly recommend this service

Great service! My phone was acting up so I contacted Asurion and they sent me a replacement phone very quickly.

While this service is good, just be prepared to spend some time on the phone getting your new phone set up.

I had a broken screen and the tech that came out was very professional and worked with my schedule! Great service provided

Well this guy the name Steve it's a super polite.very.very professional I hope you have more people's like hem thanks steve.you are the best

My screen was cracked and they fixed it with in 2 hours. Looks brand new. Gave me some great tips and I signed up for their services!

I purchased a Asurion protection plan for a item I purchased on Amazon as a just in case thing. Asurion kept spamming my inbox for a positive review, so I left them a one star review saying that I had not had any misfortune with the product I purchased the Asurion protection plan for and therefore couldn't leave Asurion a positive review, because they had not done anything but take my payment. If there was a problem with the product I purchased and Asurion took care of it in a satisfactory manner I would have left them a good review for that.

I received a notice from Amazon/Asurion saying they could not print such vulgarness in their review section, my review would be removed and from then on I could no longer leave product reviews.

There was nothing vulgar in my review unless they feel the truth is somehow vulgar or are in the business of rejecting any reviews they don't like in order to simply make themselves look perfect to people who read the reviews and might be considering buying the Asurion plan.

It's not like I'm desperate to leave product reviews, but I always do and all I have left for sellers on Amazon have been positive and done in a timely fashion. I just don't like being accused of doing something I did not do is all.

They make the process seamless. Faster than making a sandwich and you're on your way to having your device fixed or replaced.

Phone gets stolen. Go to Verzion to get a new phone. I get told your insurance claim is through asurion. I go to store front clerk is not helpful puts me on a computer to do his job. Computer ask for picks of documentation. Hello I have no phone. Clerk is no help sends me to Verzion as he tells me Verzion is lazy and should do their job. Verzion manager fills out all asurion documentation and send it to them, because he gets my phone is stolen. Once documentation is in have to get in phone to talk to asurion customer service representative. Asurion does not recognize my number, I am like really aserion my number is suspended. Well Verzion manager comes and gets an asurion rep on the phone she is absolutely no help. We have to review your claim. I am like I did the claim for you well actually the Verzion manager did. So how long will this take 3 to 4 hours. I am like cool asurion store front will still be open. Uuuugggggghhhhhhhhh no you can't pick your insurance claim up through or store we will mail it to you. I am like ma'am your whole business model is pointless, but then I am like know actually genius I and the Verzion manager did all the work and aserion got paid. I sit writing this review thinking dang I should have come up with this business model.

He was on time work very fast and my phone back like brand new. I would recommend if anything wrong with your phone.

Fast and easy to use service sent me a bad phone that was refurbished will be sending back but service is great i had no other issues

Google Pixel 7 Camera Lens shattered while using it. Thank goodness phone was insured! Visited my local AT&T and had a new phone the next morning.