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Asurion has a rating of 4.6 stars from 10,947 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
They never resolved my issue. Only partially. Had to call back several times. Unacceptable. It's now over a week and I'm still trying to get the phone back to what it was. Most apps were gone, ID's gone, etc.
Responsive, knowledgable technician. Company followed up via text and arrived at my house on time. We appreciated the way in which Asurion honored our warranty agreement.
Representative Antara was fantastic. Perfect communication, demeanor and level of respect. Actually cared about my inquiry from onset to solution. Highly satisfied.
Made a claim for my tablet. They stated the claim would take 4 wks to get my $400 and claim to go through and a $109 copay. I received my emails for my bank info for deposit.
2 wks later my tablet was working. I called to cancel my claim. An for some reason the customer service representative didn't know what to do. 45 minutes later he stated my claim was canceled and copay would be taken off my ATT phone bill.
After a month with an outstanding bill of $109 copay I called back. I ended up talking to same representative as before. I explained to him about the copay and my canceled claim
First half he comes and says will send you 109 dollars. I said no, no just take off my bill. Then I have explain again. 20 mins later be comes back and says will send you 400 dollars, again I told him no no. I wasn't going to explain again. Then some supervisor gets on the phone and tell me my claim wasn't canceled and that a check was deposited in my account. She couldn't even give me the exact day of deposit. I had my bank app opened to my info in hand on the 3 days supposedly it was deposited and there were no deposits. I live pat check to pay chek. I would of know and received a notification on my bank of any deposit. Frustrated beyond belief I got her name and let her know I would be reaching out to someone in higher position.
4 days after that call I received a check by mail.
Still have the check, now I'm being charged for a tablet fee. Because they haven't received my tablet I was supposed to send in.
You company is a complete Cluster F**k.
I will be reaching out to the Better Business Bureau.
I needed help activating my replacement device after our arrived in the mail. Customer service was a great help and super quick to respond
Our ice maker went out after three years. Luckily we purchased a 5 year protection plan. Our service was easily scheduled and the problem resolved.
Great experience, only wish the asurion store we just got in our town was able to help. But other than that this process was quick and easy!
My experience was excellent. Even in the store. I had a guy named Oscar in Woodbridge, and he tried to help me very much.
Very easy and it didn't take long at all. I'm glad it works with words that humans like myself can understand! LOL! Thank you so much for your help!
Contacted tech to help me set up a new wifi. Ended up being cut off and working with two techs. But they were great!
I had a great experience the tech was so helpful smooth sailing. I would recommend this service for anyone having trouble with their computer.
Cynthia worked with me for over an hour to get my replacement phone fully functioning. Could not be more pleased with the service I received.
I contacted Asurion via their Web page and chatted with Karen who helped me 100%. It was an easy time on the chat room and my issue will be resolved!
This was yet another great experience working with Asurion. From filing a claim to receiving my replacement phone, It was easy and quickly delivered.
My phone had cracked I submitted a claim, set an appointment and my issue was resolved perfectly. Thanks asurion!
Cancelled my mobile insurance 3 weeks ago and still no refund or contact from customer service. Had to appeal the payment through my bank now.
I had spilled soda on one of my favorite laptops and Asurion was able to get it back up and running in less than a week! Very impressed with Asurion+
I had trouble with my printer not working properly I contacted Asurion and they took care of the problem immediately giving me a full refund.
If you have your phone number you are set, very simple to file a claim, it takes less than 5 mins with 4 easy questions!
When iPhone battery failed, ASURION offered refurb replacement, charged $80+ deductible, said never received return, charged another $175, for dead phone with $40 market value
My first time with a SIM card was successful thanks to your help. Very patient and made sure it all worked. Glad I reached out! Thanks
So easy to file the claim for my small appliance and had it resolved in a few minutes. Operator was fantastic to work with!
Great service quick and fast. Phone worked like brand new. Tech was very professional and experienced which made it a easy process.
My lap top screen stopped working. I filed the claim on January 14th and was told I'd receive a box and shipping label in the mail to send the lap top to them to inspect and try to repair. Two weeks later, I still didn't receive a label or box. Many calls and long waits later, I spoke to someone who said they didn't receive a copy of my lap top purchase receipt (even though I did upload it back on January 14.) They made me upload it again. (Keep in mind, they never emailed or try to notify me of this "missing" information.) After that day, I called them several times a week because the label and box were never arriving. One day, it finally showed up. I sent the lap top back. Again, after several more calls, I was finally able to get someone to tell me it was unfixable and they'd replace it. I was then never sent any updates, and I'd call to check in only to be told I'd receive the replacement in a couple days, or I was told that they needed more information. I must've called them 50 times in total and every time, the prompts alone would take about 10 minutes to finally reach a person. Then that person would try to sell me more insurance before helping me with my ongoing claim. Each call took about an hour, and I'd get nowhere. I finally reached out to AT&T, where I bought the Asurion insurance. The salesman there assisted me to get to the bottom of this. He placed several calls to a higher-up at Asurion. It's March 28th (over 2 months since I filed the claim), and I finally just got my lap top computer thanks to AT&T stepping in. I would NEVER recommend Asurion.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, James. We are completely sorry for the delay. We hope your device is back up and running. -Rue