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Asurion has a rating of 4.6 stars from 10,947 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
They never resolved my issue. Only partially. Had to call back several times. Unacceptable. It's now over a week and I'm still trying to get the phone back to what it was. Most apps were gone, ID's gone, etc.
Asurion were very professional, reliable and quick in taking care of the issue with my dryer in a timely manner.
I highly recommend them.
My son lost his phone. Let me know after one week, claim was filed and received answer within 24 hours. Fast and easy service! Great experience.
My claim was easy fast and better than expected! It's a good service to have on your phone if you have the family plan.
I've always hated what a pain it was to call in but this was so easy. Definitely they have stepped up their game. Thanks
Young guy was respectful. Enjoyed doing what he does,was quick and happy doing it. I like him. Keep up the good work my brother!
The tech guy arrived when they said he would, I am happy with the experience my phone now works even faster. Glad we used your service. Thanks
Kevin was awesome, professional, kind and went above and beyond to accommodate me "in a rush". Fixed my iPhone in an hour. Best service ever!
The insurance provider for Att is a crock of $#*! I can't get my same color phone but they will still charge u 250.00 kiss my $#*!
Products used:
I want what my original product color not some black bull$#*!!!!
Staff was very pleasant and courteous. Gave me a tentative time to have my son's phone fixed and even finished half an hour earlier than expected.
They've made so easy to make a claim, u don't have to speak anyone, just explain what happened, follow the directions and boom. Definitely worth it!
Asurion does cover what they say.
Not thrilled with the phone circus you have to go through though.
I have had 4 service calls and all were covered.
Hello, Jane. We apologize for any trouble you have experienced. We are here to assist you! Please let us know how we can help. -Rue
Easy and super simple to use! I would recommend it for all your gadgets in your home. Customer service is very helpful as well.
I was having trouble with deleting photos from trash on my phone because I did not know how to get there. Thank you tec support
I was able to resolve a technical issue regarding my guitar with full warranty support. Quick, easy, and true to their word in the Asurion pamphlet.
$325/year and they would not cover a glass on my iPad. Which I still would have to pay $100. The actual repair without insurance is $300.
Tip for consumers:
Do not get it.
Products used:
Could not use the insurance. Waist of money.
It was great until you asked me to write this review, now I can see what happens next because this pop-up won't get off the screen!
We are definitely sorry for the trouble caused. We have captured your feedback. -Rue
It was fast and easy. My new device will be here in 2 to 3 business days! So happy I decided to purchase this insurance!
I had an insured product fail and needed to file a claim. Asurion made the process extremely easy and resolved my issue without any drama or delays.
I am happy to have this coverage for all of the devices in my home! They have always done a great job and fixed our stuff! Thank you!
I like being able to use the chat because phone calls can feel frustrating. Chat is a little more easy going but still resolved critical issues.
They promise fast local repair, but it is not available. Takes weeks to complete claim and then you need to mail the phone off.
Products used:
insurance
My experience with chat on Asurion today was perfect. Easy and painless. Well see if it holds up during the remainder of this experience.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Sonita. We are definitely sorry for any trouble. We replace with the same make and model but color is not guarantee as it does not affect how the device works. Please let us know if you have any questions. -Rue