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Asurion has a rating of 4.6 stars from 10,706 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Fast and easy claims process! I would definitely tell friends and family to get this phone Insurance
I have used their replacement coverage several times and overall they have come through with no hiccups.
Best service experience i can ask for. Easy and convenient. The representative was very Knowledgeable and helpful.
I spoke with one of the agent he was super nice and very knowledgeable about there product. Really got me to buy it I can't wait to try it
Very helpful! Customer support guided me through each step of the claim. Very easy process. Thank you!
Awful costumer service. Lots of unnecessary roadblocks to getting a claim processed. Waste of time and money.
Tip for consumers:
Don't
Products used:
Laptop
There was no delay. The tech extremely professional and expedited my issue. Very happy with the service
Was easy process very detailed and fast. Would definitely recommend for everyone to use this easy method.
Asurion has been designed to fraud the clients, They always look for anything to justify their denied
Tip for consumers:
Do not accept phone insurance linked with asurion, better look for other insurance companies
Products used:
Samsung and iPhone
If you don't have this protection plan, you are missing out! I have had 3 tv's die on me and i was able to either get them fixed or i was provided a new tv! JUST AMAZING SERVICE!
When contacting the company representative should worry more abt giving me a insured device than upgrading me
Screen cracked, went to AT&T. He put my claim in. I went to technician they fixed within the time they quoted. Very happy!
The Asurion process was easy to file a claim, very seamless. The wizard guides you without exception.
First time using this service. Asked a question about using hotspot. My tech person was very helpful.
I had a broken screen for an IPad and was able to drop it off at ups and have it returned with 4 days!
I had a problem setting up my new phone and my tech helped me to the bitter end. He never gave up. Thanks you
I was surprised on how quick and easy it was to file the insurance on my phone claim. Very satisfied.
Thank You,
Terry King
My new phone went dark when I touched my watch app. We did a soft reset and all is well. Very quick and easy.
Excellent experience with this company from start to finish. Perfect! I have several policies with Asurion and will continue to buy more! Top Notch!
Brian did me a solid yo! Got me back on track with service for my iPhone replacement, he's the OG G. O. A. T!
No need to justify or wait till the product was examined. They took my word for it that my coffee maker was not working.
I bought an air mattress from Amazon and it became defective. Asurion was there to solve my issue and refund my money right away.
This is an ideal solution to get help with issues that you're having with your phone rather than taking it to the store Etc
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
