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Asurion has a rating of 4.6 stars from 10,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
It was rough at first but the 2nd person who I talked with made it easy and even got me a new phone a better one for the same price.
Sabrina knew what I needed and she did it efficiently. Love when I deal with knowledgeable people in customer service!
I was really surprised at how easy the problem was solved. The tech person was very patient. Thank for having such great support people working for you.
Claim handled by Joy. Claim was handled efficiently and quickly. No hoops to jump thru. Shipping of defective item being covered also. Well done!
Called to make some quick changes. I was immediately surprised with the ease in which my issue was understood. Nikki then not only solved my problem, spoke to me at my technical level which was refreshing, and actually was able to suggest a simple solution which made this the most pleasant call I've made in years. I hope everyone gets a Nikki.
She explained everything and made it so easy for me to file my claim and get the rest of my day started. THANK YOU!
Asurion rep was there to help me step by step. In less than 15 minutes my claim was done and now I await a check in the mail.that easy.
I set up my appointment online and there was availability within a week. I received a text the day of. The rep was quick and precise.
Waldemar was very professional fixing my iPhone. Very efficient work!
Very punctual, solved the problem quickly, very efficient
I was having the worst day when my drone broke and I found out it was still under manufacture warranty but not Amazon or anything knew how to contact the manufacturer. Asurion stepped up and helped me file a claim and get a replacement. I highly recommend them. Their associates are kind and understanding. They make you feel like they are there to help you. Unlike some places that will try to avoid you like the plague. I use them on every device I buy and I always will.
It was easy to file a claim and it was resolved quickly
Asurion Was extremely professional I dropped my phone off. Came back 45 minutes later it was repaired and waiting for me.
John was very helpful and very sufficient in helping me. It made my experience in updating my account extremely easy. He even Stayed on the chat with me in case I needed assistance. Thank you, John!
Jariel was extremely helpful, kind, compassionate and quick with a resolution! Excellent customer service!
I submitted my claim and had my new watch in 2 days! It was a great experience and I was very happy that it was handled so quickly.
Tech was outstanding, service was great. He explained everything perfectly.
I have purchased several plans over the years, and have made two claims. Claims took no more than 10 minutes from start to finish (I called Asurion).
My iPhone fell and part of the screen was not functioning properly. So, with some help I started a claim with Asurion, not knowing how it was going to work out for me. At the end, Asurion sent a technician who fixed my phone. I had a pleasant experience with the process and the technician solved the issue by fixing my phone.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
