Asurion

I'm not a tech person.
Jesus made everything easy
Would definitely recommend awesome experience highly recommend

I contacted asurion through the site and I received immediate help, solving my issues. Great service.

Didn't resolve my issue but Michelle was pleasant and well spoken and very knowledgeable. A pleasure!

Exceptional customer service and fast timing. I love the convenience that was provided!

She was extremely knowledgeable, helpful and patient

The representative was very helpful and friendly. Answered all my questions clearly and gave quality service

When I told Brian we had dogs he said he was an dog lover and made me not worry about our animals! He was so kind and did a great fast job!

Absolutely awful company to work for. Treat employees terribly and have awful management. Would not recommend!

Was very happy how quickly my claim was approved. Will certainly protect future purchases using Asurion

I'm a believer in warranty programs. Asurion has always stood by their warranty products.
Very satisfied!

Had monthly insurance for phone, accidently dropped it, filed claim, was replaced with a broken phone.

This company is an EXCELLENT company that my husband & I had the opportunity of helping us resolve an issue we had with our TV. We HIGHLY RECOMMEND THEM! 5 star rating

My experience was frustrating due to me constantly being kicked out and having to signing repeatedly

Great experience, I had recently everything was resolved in a timely fashion, and I'd recommend them to anyone

Experience super easy went into att told them problems gave me your number one call problem solved went quick and easy.

The knowledge and compassion Malika showed to my issue was amazing. She helped fixed my phone in minutes.

Claim was approved then denied talked to Maria and she got everything done and back on delivery. Thx

Excellent experience. I was really happy for the way everthings has been established to help the customer. Thanks.

I swear I have never been so disappointed with a company MULTIPLE times. I'm a clumsy person and have cracked a few phones…which is why I have insurance. There have been several times where I didn't get my replacement on time. The most recent time I called on Friday to put in a claim. I never got a tracking number or confirmation email. I call on Monday because I didn't get my phone. They said it was the delivery companies fault. I asked more questions and they finally admitted the lady on Friday never finalized my payment. I gave her my card info and everything. The guy Monday promised everything would be taken care of and I would have the phone by Tuesday. Tuesday comes and my phone still didn't arrive and I still never got tracking info. I call and the person on Monday STILL DIDNT FINALIZE MY PAYMENT. ARE THEY FREAKING DUMB? The manager said they couldn't give me a discount but offered a $15 gift card which might as well a slap in the face in this economy. Regardless, it's Thursday night and I still don't have the phone. I will be canceling. Also, you pay a monthly payment with Verizon and still have to pay $230 for a new iPhone when you need a replacement. It's just wild to me. Please get Apple Care. That's what I'll be doing.

Filed a claim on my z fold 3 and they delivered my new phone within 2 business days. Very simple to use and was very straightforward.

It really is a relief to be able to get my phone replaced! Service was great. New phone is great too. Thanks

3 times tonight an asurian rep hung up on me as I asked for management. With my insurance plan I pay to have my screen replaced for $30.00. Well today I got ready to use that service and rep A who I originally filed my claim with assured me I could use it. I filled everything out and then BOOM! PLEASE PAY YOUR 250.00 DEDUCTIBLE. WELL I called and REP 1 TOLD ME. Due to the pandemic I could not use such service. Hmmmm but I pay for it each month and asurian or Verizon do not have an issue with COLLECTING MY MONEY... as I asked to speak wo management... phone hang up. I call back rep 2 states that rep A should have told me my phone do not qualify... hold on now this is new I never knew my phone didn't qualify why is that... rep 2. Its too new of a phone... I ask to speak to management... boom phone hang up... call back rep 3 tell me... well sir it has nothing to do with the pandemic ( so yall reps lying now) it is not even because your phone is new ( 2 lies back to back) it is because of the phone that u have the reason you cannot use that service you are wanting... the z fold do not qualify for it it is too complex. Well can I speak to management cause you sire didn't mind taking my mf money each month in insurance and for a service I couldn't use.

Phone drop no management

Wtf... which is the truth at this point... and why do yall mfs got ppl paying for a service u know *******@mn well they cannot use

A tech finally came to replace a broken screen on my iPhone 8 Plus after rescheduling three times. I gave him my phone and he said "oh this should be an easy fix. Should only take me 20-30 minutes" he asked if i was running on 15.4 software…I was. He also asked me to turn off my find my iPhone which I did. A couple hours go by and I still haven't seen the guy. Finally he comes back and tells me the new screen wasn't working. Said something about it not calibrating. He said he tried putting my old screen back on and it didn't work either. He said he may have to factory reset my phone. I told him I did not want to factory reset it as I had pics of my dad and grandmother on there that were both deceased. (I know stupid me for not having them backed up) he said "I'm going to cry" He said he was going to try a couple other things to see if by chance one would work. I asked if there was anyway I could get the pics/video's off my phone if they didn't. He told me there wasn't. He said basically the phone was a paper weight. He comes back an hour to an hour and a half later and said neither of the things he tried worked and he had to factory reset the phone and I would have to call to get a replacement phone sent to me. He didn't even verify it was ok to factory reset it. Never once did anyone say anything about that even being a possibility. I was told it was an "easy" fix multiple times. I called Asurion to make a complaint. The lady I spoke with was rude and acted like it was no big deal. She stated "Apple products always have to be factory reset to change parts. That's just how Apple is" I have talked to numerous people who fix Apple products including my son that all said that was not true. Had I know there was even a slight possibility they would be doing a factory reset I would have made sure everything was backed up. I was also informed all my information could have been downloaded on a computer and put back on my phone. To say I am pissed is an understatement. I have also called Verizon to make a complaint. I'm waiting to hear back from someone hired up at Verizon. DON'T use Asurion!