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Asurion has a rating of 4.6 stars from 10,706 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Took only a few minutes to file claim. Really great and fast service. Glad I took out the insurance. This really saves you a lot of money
Verizon store sent us to Asurion to help when they could not.
It took a little time but they fixed issue to our satisfaction.
Highly recommend them.
Hoover helped me navigate a tough issue with the most ease! As a former customer service agent I can truly appreciate the care and effort from Hoover
It took 20 minutes to repair a very damaged Samsung Galaxy s10. Everyone was friendly and very quick to resolve the issue.
Elizabeth, My Expert Rep, was ATTENTIVE!
She provided a comfortable and professional experience; even though we are chatting. I never felt deafening space and I felt she gave attention to My concern.
My online experience was easy and fast! I am glad I can count on them to replace my device the same day!
I lost my phone and they replaced it in 1 day. The service was fast, easy and the people were very friendly.
I appreciated the help given. I needed help getting my phone activated with cellular data and they made it a quick experience!
LG was concerned my problem got addressed. They sent my parts and the nicest cleanest man to our home to install them.
I have been extremely happy with the service from the Protection Plan. They are professional, quick and reliable. I highly recommend them!
Everytime i tried to add a photo it ended my chat. Which made it difficult to start chatting with agent starting over.
He was very thorough and thoughtful! I wish there was a direct line to him so he can help me every time!
The Tech man that came to my home was excellent. He was so nice and polite and provided nothing but professional service.
Operator arrived quickly and had my issue resolved in a matter of minutes. No hassle and they were extremely helpful and professional.
We filed the claim and it was approved very quickly. The replacement phone was delivered as promised in good working condition. Thanks!
My 1st-time expectation was very swift full Meaning taking care of my technology means a whole lot to me and my family.
I had an issue with a product I purchased through Amazon.
Asurion team helped me all the way until issue is resolved.
This app is awesome! So much better than standard customer service, these coaches are super helpful and caring and attentive and knowledgeable!
Get help quickly and have a great experience when using the service. The Assistance response was quick and super helpful. Very satisfied!
Just say thank you! I know it's helpful to talk on line just took me a few minute to finishing my claim.
Thank you to Asurion for dealing and securing the Technician and getting my washing machine to be in good working order again!
I have referred you to people I know, but they didn't have Verizon. It was definitely a selling point. Expect more customers.
I contacted tech coach via chat and Duane answered all my questions-even the stupid ones and guided me through solving my issues!
Very easy to submit a claim, very self explained, definitely got the help with what I needed it was fast and easy.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
