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Asurion has a rating of 4.6 stars from 10,704 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
The experts at Youbreakifix in Evansville went above and beyond on the phone repair. I would recommend them to everyone.
Lost my brand new phone but I have Asurion insurance and they replaced my cell immediately. No hassle and fast service! Best insurance to get.
Asurion doesn't actually cover anything worth getting the plan for. No accidental damage coverage is absolutely useless.
Am experience with Maria Christina was amazing and I would recommend this insurance to all my family and friends
They received my phone and fixed in less than 2 hours.
Very experienced service technician.
Very kind and acknowledged.
Thank you
And of course there is no one to talk to. REALLY BAD. BEWARE
They insist I write more about how bad they are.
Terrible. Awful. Disgusting. Idiotic.
Tip for consumers:
This is the biggest bunch of b.s. I've seen in a while
Go try something else. You seem incapable of doing this right.
Glad you get to make tons of money while screwing over customers. Hope it makes you feel good about yourselves.
Products used:
None because they didn't get here
Hello, Nancy. We hate to hear you feel this way. We are here for you. Please contact us directly to assist with any help you may need with your claim. -Rue
She was very polite and curteous and explained to me how long it would take to fix my phone I was very pleased she did a good job
Very good customer services not too bad I had customer services are very polite n kind. She would help me to resolve my problems right away
I was greatly surprised by the speed in which my problem was resolved and the steps that were taken to rectify the situation. Thank you
The person was very helpful very respectfull. They fixed the phone we waited a normal time they have great service
Ocean out of the Mokena location was extremely professional and very nice. Great person - worked very hard!
Working with Asurion representative Carla Carmela was a pleasant experience. Asurion really does honor their warranty protection.
Raymond was so fast and effcient, he got all the info right the first time. He totally took great care with my claim process.
Thanks to Carl, all of my concerns were takien care of in a swift and professional manner. I would gladly refer friends to Asurion.
Candis thank you so much for your help …. Please stay with Asurion so this company can learn your way to make satisfied customer…. Thanks
Asurion was GREAT and simple to work with. Unfortunately the LG repair technician was not very good. He came out 3 times and damaged my countertop.
My wonderful Canon TS9520 printer died before my Asurion insurance expired. I can't believe how easy it was to get the repair to process.
It was very easy to file my cliam. L had no problem getting another phone. Thank you cricket looking forward to a better phone!
Had trouble setting up my replacement phone and then got a whole of support tech and Jacob did a great job helping me set this up.
I did not have an active number so I had to use the chat online to activate my phone remotely. Charles did it quickly! Great service.
I reached out for an issue I had on the devices that was showing to be having insurance! I got a nice person and was able to help me quickly!
At first when we signed up and kept paying month after month, we finally had a claim and it was well worth our small monthly payments.
They repaired a full LCD screen and glass for our 14 Pro Max. They had it done in half the time they promised.
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Nile. We are definitely sorry for trouble you have experienced so far. We are here for you, please contact us directly. -Rue