Asurion

I bought Samsung galaxy watch 4 classic and Asurion warranty with it. They do not care about customers.

We had only a few weeks before the warranty plan expired and they were able to send a shipping label and give us back the full amount of the product.

Everything was an great experience till I get the phone and it tells me to mail the old device back. That's hard to do when it was lost or stolen

Handle my situation quickly accurately and promisingly assured like asurion does great work great experience

It can't get much easier to file a claim then it is using the website to do it. Quick, easy, and hassle free. Thank you Asurion

Customer service agent was amazing and professional. Very polite and considerate definitely will recommend them

Printer was acting like it was out of ink……I had tried to resolve the issue.
I was close but not achieving
Asurion walked me through

It's so easy to go on my at&t app & get your phone fixed. Tech is coming to my home to fix it tomorrow for only $29. Thank you At&T.

Very easy... professional and friendly. Technician was thorough and made the process simple to understand

Courteous, knowledgeable and patient with customers. I enjoyed my experience connecting with ATT through him.

I didn't have cell service. After a few attempts to fix it. The right person answered the phone, and dove in! Fixed the issue, right away

Got help got to see if it worked but he did what he could tk for putting up with me because I text slow tk u

Karla made the process of making a claim very easy and fast. She was able to answer all the questions I had, very attentive and concise.

I used the chat feature, and it was extremely quick and easy. No hassle at all. When available I will typically purchase the coverage from Asurion.

The When I had no phone due to dropping in toilet in the hospital, as a patient I had no phone, for my husband to send all phone numbers

Type get by master Sherlock

Poor customer service and they don't honor their policies a complete scam l won't be doing business with them ever

Co. Sent out guy that never fixed my fridge! He DID give us a water leak. They won't return our calls.

Very Poor Customer Service! All the staff needs to be Retrained! Complicated phone menu too! Long wait times.

I dredded having to do a claim for a cracked screen but in less than 30 minutes it's completely done. This couldn't have been any easier.

Tawana was very helpful with how she could help me. I couldn't finish it with her because I'm still waiting on my phone to back up.

Paola was great help. I $#*! with everything yall helped me with. Idk why this has to be 50 characters but here you go.

I have a chat with Medy about my Eufy vacuum not working properly. And Medy just make it easy to go through the process.

Waited on phone for a co pay for an hour Han hung up. Noone answered to collect my info.
Called back next day made co payment but wait the repair cannot be preformed where we said it would be but rather go to DC or Gaithersburg MD to get it repaired.
No wait you said Sudley rd manassas 10 min from my house. So sorry for the confusion but that If I didn't want to go into the city and waste time I could pay 70$ more and have one sent.

Bait and switch made? Wased an 3hrs 21min with this farce of a company. Every conversation was an apology about their dropping the ball but cycled right around to paying 70$ already paid 29$ plus a undisclosed 1$ service fee.
Won't use this company in the future nor t-mobile if it uses inept service providers.

Included are some pictures of time wasted dealing with this company.

I ultimately asked for a refund so I could pay later and hopefully get a repair service in VA the same state where I purchased my device. Insted. Whole claim got pulled. Sure I'm gonna need to jump through hoops now. Thanks customer service for a terrible and clueless experiance. Asking me what location I would like to take it to is a real gem as well as I don't work for you no idea who and where your repairs are conducted stated this and got attitude.