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Asurion has a rating of 4.6 stars from 10,704 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
I could not achieve a device transfer and set up with provided instructions I had to seek help from a tech support agent Many agents believe a customer is fluent and well versed in setting up new devices and fail to warn of dangers in performing procedures especially if a device should be powered down before executing certain tasks Many of the instructions had to be questioned before performing them Also many procedures and fact finding information are not provided by the tech agent The tech agent should be well versed and able to explain where to obtain necessary information and ID numbers My agent didn't provide that and I had to discover it on my own System failures are not covered Alternate methods are not provided thorough details are omitted The only way this help works is if a person seeking help knows how to pull out and extract details You need to do a great deal more in familiarizing your tech agents with help support and instructions to be offered during the course of helping a consumer
Had issues with an Epson Printer/scanner communicating with my Imac. I could print, but not scan. All's good now thankx to Jayson
It was very easy to file a claim for my cracked screen. The guy at fixed my phone very quickly. I was very pleased.
I t was easy to work with AT&T and FirstNet experts. Having a New Remanufactured Netgear Unit was seamless. I've done Speed test on new Cell/Data WiFi and never had 30% increase in speed!
My phone was lost and they let me know I had insurance it was a great and very informative experience thanks
It was easy and simple since submitting claim, set appointment schedule and repair/Asurion location, dropping off the device, and picking up.
Seamless repair. Scheduled and fixed the same day. Very happy with the service.
Nick was awesome! Very personable and cake across as very confident in his ability to help me. Thank a bunch, Nick!
I've never had an issue, asurion has always taken good care of me and my devices. I'll always be Team Asurion!
Had trouble with an extremely large receipt, but was able to get it to work with the help of Customer Service.
I have no idea why I was dealing with Asurion but so glad the person helped with my iPhone 13! Hurray!
! 0 out of 10, to Reuben who quickly and with ease, resolved my issues with activating my new iPhone
Thans
Very fast and easy with walk thru instructions. Step by step I structures and able to use comments box for claim.
Chanel did a great job and was very professional had a few issues setting up but was walked through with ease
It took a long time to do the job. He worked quite hard considering the confined space in which to work!
Jordan was easy to chat with through messenger. I understood what was going on and the issue was resolved pretty quickly.
I opened chat with a customer service representative named Rejoice and she handled my claim within 5 minutes. Stellar customer service.
The tech make it very simple easy, work fast on my device and answered the questions I had about the repair.
I was somewhat apprehensive about filing claim, but the step by step instructions were very user friendly and I appreciated that.
Screen went partially black, could see the clock or contacts, to make calls etc. Left side of screen was completely black.
The service was excellent. The entire process from beginning to end was easy. Thanks again for making this a pleasurable experience.
My experience was great, the technician communicated with me constantly about what was happening, he had a great personality. Very knowledgeable.
Respond was very fast and promptly. I received my replacement phone in a very timely manner. It was worth the price.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Kenneth! We are sincerely sorry for any trouble this caused. We are hope you are back up and running now. We have captured your feedback and we are here to assist you. -Rue