Asurion

The process of calling and taking our product in to be fixed, was very simple and quick! The turnaround time was within one week.

Had some activity on the dark web that I was unaware. Leonel, the tech was helpful and successful in helping me resolve the issue.

My screen cracked and showing black spots. I filed a claim and received quick. It was repaired and returned promptly. I am satisfied.

At the end of December, I filed a claim for my unlocked Galaxy 21 phone that I purchased outright from Samsung. They could not repair my phone and sent me a replacement. They then replaced my phone with a locked phone. I called them and reported the problem and they said they would take care of it right away. Nearly a week later and they had done nothing. I called them again. This time they said I would have to send them the locked phone, then they would send me an unlocked replacement. I sent them the phone. Approximately six weeks later and I still did not have a replacement phone. I called them and spent nearly three hours on the phone. They said they refunded me my 30 dollars I paid for the repair. What about my $1,000 phone?! Finally they agreed to ship me a phone. Remember I had already sent them a phone six weeks earlier. Well, one month later and they charged me $1,000 because they said I had not returned my phone, which they had received late January/ early February. They are the ones who did not send me a phone in return. So, yet another phone call and finally they are refunding the money to my card. I told them I wanted to cancel my warranty. It really is worthless when you have to go from January 1 to March 2 without a phone. They told me I would have to cancel on the website. I go to the website and it says I have to call yet again. With the 5+ hours that I spent on the phone and the months that I went without a phone (luckily my husband had an old phone that I could use), I would have been better off just repairing the phone locally or buying a new phone. Truly the WORST customer service experience EVER!

I had no problems with the setup for a replacement phone, the representative that helped me was the best!

Malika was my tech coach. Extremely polite, helpful, and respectful! Solved my issue fast.
Great experience!

It was fast and friendly, overall great experience. My phone was fixed and everything done within a few hours!

Cynthia was extremely pleasant and helpful. The interaction couldn't have been any better. She was wonderful

Even helped me with my claim and took care of my phone all in less than an hour. I was happy and my phone felt safer

They just try to get your money, but when you need them to come out and fix the appliances, they would give reasons to deny your claims.

My iPhone screen was cracked up. My phone was dropped off at the AT&T store and was quickly finished within an hour!

Matthew helped me in setting up my new phone. I was afraid that I was going to mess up without anyone helping me. Thankful for his patience.

I was charged for a phone they didn't have its been over a week no phone no tracking number customer service is just that without the service

The whole process from start to finish was very easy and the tech was on time, knowledgeable, quick and professional! My phone was fixed In 13 mins!

They explained what they were going to do, sending a technician to see if it could be fixed and if not then they would replace the phone.

I was very satisfied with getting my phone screen repaired. I really liked that they came to my home and repaired it there. The price was great!

TV went out called in the problem, They delivered Our new replacement TV on a Sunday! Now if that's not service you Tell me what is.

Very helpful and friendly. Jenny solved all my issues with no hesitation and in the end my son will be very happy with a new working product!

I never expected to need the insurance. It turned out I needed it within a week. The expert that helped me was really helpful. She was awesome!

The claim experience was simple and the program is set up to not let you fail which would extend the time period to receive the needed device.

I don't have time for this now. But I can't get out of it without at least 50 words? I can't even say how maddening this is!

My experience was awesome. The representative assisted me on how to claim and it was easy to do. It was also a short turn around the same day.

I never did get a text code sent to my phone to continue with the request. I had to go to Bell service desk and have the staff help me get thos done.