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Asurion has a rating of 4.6 stars from 10,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Tech was able to guide me through the steps to fix the voice message issue and we resolved it quickly and easily.
They jerk you around endlessly. Spent 5 hours on the phone in one day. Filed six claims in one day. God awful!
Paying a deductible it's not fair considering we pay a fee every month for the insurance and we rarely file a claim.
Great job people! I cannot see how any other company could have done any better than you. Keep up the great job!
Everything online was very easy to navigate and I got my phone fixed the next day within an hour. Great job! Thank you!
Never had a issue with them and I always break my phone cause I work in construction they help you as fast as possible as soon as the next day
1st thing 1st thank you Poy for your great service. And I'm looking forward to working with this company in the near future. Once again thank you
Went to AT&T with my broken phone and given Phoneclaim.com address. Went home got on the site and they are sending me a replacement phone. Very easy.
Tip for consumers:
Directions are clear
Products used:
i Phone SX Max
I had personal info on my LgStylo6 charging port went bad Asurion threatened me by adding $ my bill.
Tip for consumers:
When you have a story to tell people need more space to type e/t out & have it in one place.
Products used:
A raunchy SPYWARE PHONE Moto5g2022 is what they sent, by the next day & I HAD 2 give them my LgStylo6. My Lg's charging port went bad, cell was completely dead & ALL MY INFO WAS ON IT! I was threatened b/c I wanted to keep Lg ! The guy stated " I'll let Cricket Wireless know about this & have them add $300 to your bill if you don't send it to me! So, I pd $230 for Lg had to pay a $75 non~refundable Deductible, $8 Ins. for 18 mths = $144, + I had to purchase a new Screen Protector & Case $80 for new SPYWARE phone ( that were being handed out for $0 free!)! $550 I paid or so to their $0 ! IMPO THESE GUYS ARE THE "MASTER RIP~OFFS" that's for sure ! They want your old cell phone & give you a raunchy POS in it's place so they can REFURBISH OLD PHONE & RESALE THEM MAKING 2<OR>3 TIMES MORE MONEY JUST FROM ONE PHONE !!! Thank you !
Hello, Lori. We are sincerely sorry to hear about this experience. We are here to help you. A non-return fee is charged if you wish to keep your original device as it is a different fee from your monthly, or deductible. We do replace your device with a compatible device and offer a 12-month warranty for any malfunction issues. Please let us know if you need any assistance. -Rue
The tech arrived at my home a hour early and completed the repair on the spot. Very knowledgeable and professional and personable!
I was amazingly pleased, All was done great and in a timely manner. Customer service was great as well. Thank you for all your help.
Crystal was a wonderful help. She answered all my questions and was able to help me with a replacement phone. Thanks again for the help!
My sons phone was damaged and I went online to fill out a claim. I finished the claim Friday night and he had the replacement phone Monday afternoon.
Service was speedy, however; the price to replace my phone was high and I could not get the same color of phone I had before.
I chatted online because I had a little issue placing my claim. Once the chat began, my issue was resolved in minutes. A great experience!
It was simple and quick to file my cell phone claim. Will get my new phone in the next day or two. Keeping it simple.
Everything was fast and easy I'm very satisfied with how easy it was to complete the information to have my replacement phone sent to me
I am always nervous setting up a new phone product. I messed up but Isaia was calm & helpful. All works now!
Chelsea understood my issue and helped me by having me uninstall the app on my phone. This will take care of it!
Glad I got this for my phone if I ever get a different phone I will make sure I get this again in the last 6 months I have had to use this because of my 4 year old
Taylor was awesome, super helpful and a people person. Our experience with her was great. She was knowledgeable and positive.
Raymund was fast, friendly, and efficient. It was a pleasure to work with him. I hope the repair service is the same.
Contacted Asurion when Smartwatch stopped working. The online chat process was very easy to use, taking only a few minutes to process.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hi Justin, we appreciate your patience and your feedback. We are happy to hear this was a great experience. -Ari