- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Asurion has a rating of 4.6 stars from 10,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Isabel was extremally helpful and guide me all the way until I got all my file backup. Fast and great assistant help
I didn't think the experience would be great doing it by texting, but it was very quick very easy. Thank you Chelsee!
I went online not try to cancel a claim I started yesterday. My mom's phone was frozen for almost the whole day so I started the claim. She decided that she wanted to buy the latest phone (which we did today) instead of the iphone X that was offered to her (if I have one negative it is that this phone was not a good phone so to offer it as a replacement is not helpful... a bit of a waste of my monthly payment, if you ask me). So I came here to see if I could cancel the claim I started but didn't complete (which auto-terminates in 60 days so I don't have to cancel it). I ended up leaving with home electronics protection. Which is a great offer that Kenyata told me about. You can change your address and not lost coverage after the wait at the beginning of the program.
Kenyetta was an excellent customer service representative. Very sharp and astute. Excellent service. A joy to work with! She made this often painful experience, easy and pleasurable. I felt as though we were in person with one another. As a former prosecutor, I know very well the difficulties that can come when dealing with a frustrated public, so I know top-level service when I see it. She should be praised and rewarded for her magnificence in service. She should train others in what "service" is really all about. She was even overdue for a break and felt pressured to get off, but she stayed right with me until the end. Amazing! She is going places!
There is this note at the bottom: "I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review"... and I am a real person that hates leaving reviews but loves to read them. I have written this review because my representative, Kenyetta, was amazing!
I'm very satisfied with everything so fast and easy
Very helpful and efficient attendant!********************************************************
Absolutely delighted with my experience! Expert fix.
They made it quick and easy to claim my insurance. Thank you
Amazing service and great job from team! Guy who worked on my phone made it simple as possible would recommend to anyone else!
I have never had to file a claim before but if I ever do I will hope it is with Assurion because this experience was surprisingly quick and painless!
This was the easiest way to file a claim. You have improved the process and it was a blessing to me!
I buy insurance the a buy a amazon and they were not very helpful. Dont waste you money on this insurance
The lady that helped me was absolutely fantastic. She knew where to go to have me go and what to do if she made it simple and easy. Thank you.
I expected to wait hours to get help from a Verizon tech but I was shocked to get chat support within two minutes. The tech guy was very helpful too.
Just follow the instructions and the process is very easy. Lots of online help as well as telephone help if needed.
It was really easy and fast good customer service and a very good price to pay to get my phone fixed
It took 5 mins 5 clicks nd done. Thanks asurion for taking my claim nd getting my new phone out asap.
Thanks for the great service we received with the replacement of our damaged phone. Every step of the process went well.
AJ was very helpful and did an excellent job on my phone. He was also fast. My phone was repaired the same afternoon.
My vacuum stopped working and they had a refund working within a few minutes. No problem very smooth and easy process
Possibly give option for how to make payment of claim, I was expecting a payment option, not just added to bill.
I called because I was totally confused about a warranty and the person was kind and patient to work with me.
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Manuel. We are sorry for any trouble you have experienced. We are here to resolve your matter. Please contact us directly to help. -Rue