Asurion has a rating of 4.6 stars from 10,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
I made appointments with this company weeks ago every week they cancel the appointment they never show up this company is the biggest scam
She was amazing. It took some effort, and she went above and beyond to get my card back to me. Nothing short of amazing!
Very easy to make the process, the service was very fast and the technician was very friendly 100% recommendable
Yes very thank you I appreciate appreciate your understanding but these phones are just not good phones
Junior made everything from making the claim to getting the phone fixed great. Was even on time given to pick up the phone.
Tech came to my house exactly on schedule and provided prompt and courteous service. Finished promptly and service was excellent.
It was a great experience. Yesterday
I opened the claim, and received a call to confirm today's appointment. It was quick and efficient. Thanks!
Our tablet stopped charging and turning on. Agent understood my problem and submitted my claim. Very easy.
My computer stopped working and after contacting Asurion about my problem, an appointment was scheduled for a technician to come to my home to
Martin was wonderful, he was quick to resolve my issue and get me a phone number to contact who I need to speak to
Phone fell in water and I feel like you should be able to go in the store and get a phone the same day.
Hello, Jacqueline. We hope you are up and running again! Please let us know if you need further assistance. -Rue
Repairman appointment set up in 2 days' time. Repairman on time and found the problems very quickly.
I think Asurion's insurance is worth it, and the customer service is excellent and goes above and beyond to resolve claims quickly and easily.
It was a pleasure speaking with Melissa she was very professional, knowledgeable, helpful and overall very nice!
I was very satisfied with the service I received. Eli was knowledgeable helpful and polite. Great attitude.
I my experience was good,& complete. They does their job well and they are very knowledgeable.
My phone was fixed quickly and easily. The phone functions as new again. The staff was great and explained in detail what the repairs consisted of.
Those ladies at that location are kind, courteous, friendly, helpful, and goes above and beyond. So satisfied with those ladies!
Great customer service! Fast repair! Very friendly! Tech was professional and to the point. Very friendly and courteous. Great experience. Thank you.
Smooth transfer made thanks to the help of the tech savvy employees.
Assurance that I was not going to mess it up as I am not very tech savvy.
I wish we could get a cell we like for being a good customer instead of the same one, unless we want the same one. Thats all,. Thank you
My experience was so easy and quick. My call was answered right away and was not put on hold. The agent I spoke to was very polite and knowledgeable.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hi Brittney, we are happy to hear this was a great experience for you. If you need any additional assistance, feel free to let us know. We are here to help. -Ari