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Asurion has a rating of 4.6 stars from 10,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
No issues. Dropped off. The guy at counter even helped me with my sons phone and password issue for getting in. Very easy process.
Tech representative was incredibly good. I would recommend the service with my friends and family
Thanks
My experience was very fast and 100% helpful with what I was needing! My new device is working perfectly now, and I appreciate it very much!
The quick and thorough response, ease of (in this instance) return label, etc. And transaction (including refund) smooth and quick.
Great service, competent and professional. The tech was very personable and dedicated to delivering top of the tier quality service.
Very pleased to be able use use my cell again
Jay very patient with someone who has no experience with setting up cell
Thank you again
Ann Marie was fantastic in helping me out. Wonderful personality and professional. She helped me get the best deal and save me money in the process.
Everything went very smoothly! The Asurion tech was very professional! My repair was completed quickly! My phone looks like new!
James was extremely helpful assisting me. He helped walk me through was his step. My phone was lost last night.
Online service is easy to use. Even when you need to resolve issues off line service is excellent! Highly recommend!
It was fast and easy there was no catch and it ship so quickly even getting a replacement thank you.
Very helpful, great experience. Gary and Ian were very knowledgeable and walked me through the steps to file the claim.
He was on time, and acted Professional and cleaned up the area in front of the appliance then he finished.
For a screen repair where the company was at least 30 minutes from me, it made it most appealing for the tech to come to me!
The text claim process was quick and to the point. No time was wasted and responses were speedy as well.
Easy to file a claim! I never look forward to filing claims on-line. This was a very easy site to use. Thank you!
Needed to associate plan with item that I purchased separately. Christa was able to to that for me. She was professional and courteous.
Great service! Put in my claim Saturday my phone was fixed Monday.
Monica was extremely helpful & efficient. I believed She resolved my issue. I won't know for 48 hours but believed it was resolved
Filing a claim was a very easy and smooth process online. I have a replacement coming, and will be updated throughout the process.
Very easy assistance for replacing phone I was very satisfied but didn't like the price you was charging me to replace the phone
Easy, communication, understanding easy to download pictures. You all made it all very easy. I am very happy and satisfied with your company.
Fast and easy! I love the way they make it so easy to get a replacement device and bill it to your account.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Larry. We appreciate your feedback!