- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Asurion has a rating of 4.6 stars from 10,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
I was dreading to get this issue fixed. But, Charles was quick and informative and he fixed our issue in no time.
Issue was called in and we we had the problem repaired in a timely manner with a professional and friendly service provider
She walked me thru my issue step by step...
She made things easy to understand and solved my issue
5 star Service from a 5 Star Rep.
Tip for consumers:
None
Products used:
New Devise
I really appreciate how easy this was. I was able to get this resolve and I am very please with the result.
Impossible to get through to an actual person... unable to complete phone claim on their "easy to use" site. Horrible horrible experience.
Isaiah was very helpful and was able to resolve my concerns and questions I had. Thank you again Isaiah.
I had a small crack on the bottom of my Samsung Galaxy Note 20 Ultra, which stopped input from my finger on the screen. I took it to one of your shops in Delaware and was told a repair would take about 4 hours. I returned 4 hours later to be informed that my phone was a "special edition" Note 20, where 2 screws had to be "drilled out" in order to replace the screen. Remember this for later. This would add 2 more hours to the repair. I told them go ahead and fix it. I then return 2 hours later to be told that "whoever installed the non-OEM battery that I had installed caused the issue that I was facing". I responded that was nonsense and that I HAD THE BATTERY INSTALLED RIGHT HERE over a year ago and they phone worked fine. The tech then said that was impossible, that they don't do that type of work. I said lets go to the record of repairs. Of course it showed "Non OEM battery installed, no warranty". When hit with that proof, the tech then went back again to his manager. I overheard more talk about the battery, then the tech came back out and said some nonsense that the phone would not work with the new screen and a new OEM battery and that the "motherboard had somehow changed after the non-oem battery was installed", which is pure BS. They then handed me back the unrepaired phone. After thinking about the entire incident, I thought about the "having to drill out the holes" statement and wondered how come that didn't have to be done when they replaced the OEM battery? I am totally under the impression that some nonsense went on with my phone and it was never going to be repaired. I don't know why but the entire incident smells funny to me. The nonsense excuses on why the phone could not be repaired sound like lies to me. After using this shop for my sons phone and another device, I will never use Asurion again.
Everything was handled so fast and I was provided clear and easy instructions. Great experience & Karen was excellent!
I got the issue resolved while working. I like being able to take time to respond without being disconnected from the chat.
I was very pleased with the service that was provided by the young man at the establishment for repair
We appreciate your feedback! Please let us know if we can assist further. -Rue
It was a very easy process to repair my cracked cell phone screen. The representative was very polite and respectful. She made the process very easy.
Very pleased with total package of service. Gentlemen who did service was very professional and knowledgeable of his job!
I filed a claim with Asurion and the process was extremely easy and uneventful. The chat lady was awesome!
Christine was the technician I chatted with and she was very helpful and personable. It was a good experience.
My experience was fantastic. The chat was clear, concise, and straight forward. My issue was resolved within 5-7 minutes!
Very process Oriented and Great communication all the way up to the date of arrival and entry to fix
I had to ship the unit to their service center.
The chatting was fast and courteous.
They email me the shipping label.
It was fast and easy.
I need to set up bill pay for the sixteenth of October, please do not set up automatic withdrawal for October 3
When you make a claim, if you make a mistake, it does not let you go back and you have to wait another 180 days. It is so ridiculous experience ever.
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hi Wayne, I am sorry to hear about your customer service experience. I can assure you this is not the experience we want you to have and sincerely appreciate your patience. Please know we are here to help. If you find you need additional assistance, feel free to reach out to us directly. -Ari