• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,370
Neutral
41
Negative
175
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,702)

Rating

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Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user bonnieo164
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

They took the time and listened to my problems. Their customer is superior to any I have worked with. Excellent same day service. Staff was extremely courteous and knowledgeable.

Thumbnail of user samuelj484
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I consider mobile service because theres no waiting in lines.

Thumbnail of user matthewm3065
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

Went in and dropped phone off. Phone was done in a few hours. Brand new screen and rim casing. I was very happy with their service.

Thumbnail of user aaronp810
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

I've been so impressed with our service from Asurion.

Thumbnail of user jimh2028
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Wasted an hour with Verizon's expert in India, who brought in Level 2 support, who disconnected our call and didn't call back.

Thumbnail of user elginh2
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

I recently had the pleasure of interacting with Asurion's customer service team, and I must say, their service is truly fantastic. Whether I reached out via phone or had a technician come to my home, the experience was consistently exceptional.

Each time I contacted Asurion, the representatives were not only knowledgeable but also extremely courteous and patient. They took the time to understand my issues and provided clear and effective solutions. Their dedication to customer satisfaction is evident in every interaction.

Moreover, Asurion's technicians are highly professional and efficient. When they arrive at your home, they are prompt, respectful, and ensure that the work is done to the highest standard. What stands out the most is their consistent offering of the home warranty for my devices. Every visit or call included information about this valuable warranty option, which adds a layer of security and peace of mind for all my home devices.

The home warranty itself is a fantastic offer. It provides comprehensive coverage, ensuring that any future issues with my devices will be handled promptly and efficiently without additional financial burden. Asurion's proactive approach in offering this warranty demonstrates their commitment to long-term customer care and satisfaction.

In summary, Asurion excels in customer service and provides a top-notch home warranty that is repeatedly offered during every interaction. I highly recommend Asurion for anyone looking for reliable device protection and outstanding customer service.

Thumbnail of user karlah255
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

I had a issue whit a product that was under warranty, I contacted asurion and they take care of my concerns right away.

Thank you.

Thumbnail of user destinyg83
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Juan was very quick and helped me since I couldn't navigate the website very well. He helped me make a claim and get it approved

Thumbnail of user tinaf597
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

I couldn't believe how easy this experience was. The tech was so kind and helpful and accommodating.

Thumbnail of user erickas75
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Alex made my screen replacement an easy, fast, and enjoyable experience

Thumbnail of user marr19
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Very satisfied with my experience. The service was professional and efficient. Highly recommended!

Thumbnail of user prizzyjj
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

I have insured alot of stuff with asurion and they have always come through! They are reliable and deliver 100%

Thumbnail of user denisem2447
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Positive experience. Glad I chose Home+. Just a few claims but I am grateful to have it for sure.

Thumbnail of user martinw615
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

I had an issue trying to add an iPad to my device list (not a difficult tech issue). By the time I had finished I had not only the answer, but the info input for me and two different links for future reference!

Thumbnail of user douglasm1388
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Great service and fast service. Got my phone replaced on the way in a matter of minutes. Great service.

Thumbnail of user christiank403
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I am not a tech expert nor am i proficient in all the highly advanced techs. Both good and bad. I appreciate the security checkup. Rey was polite and professional and helpful. Thankfully i have you gentlemen to assist if i get worried.
Thanks
Christian T. Krueger dual account with Judy. Same last

Thumbnail of user josephi679
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Unfortunately I had dropped my phone and broke the screen to the point where I could not see anything at all. I filled out the claim form and had it repaired the same day which was amazing! The service took just over 1 hour. The staff were very friendly and my device is working great!

Thumbnail of user philipr16
2 reviews
0 helpful votes
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June 11th, 2024
Verified purchase

I just had a great experience with Asurion resolving my issue on a defective item that I had a protection plan, the representative was extremely helpful.

Thumbnail of user staceyb693
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

The whole experience was great. I called and the young lady was very friendly and explained the whole process with the replacement phone. The whole process was not long at all. The phone was delivered the very next day with no issues. It is nice to know that this process is very easy, and the customer service is amazing.

Thumbnail of user faaruwqm
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Cancel claims and require multiple document submissions with unnecessary delays...They have had.my laptop for a year. It's ridiculous

Thumbnail of user mariag2385
Rue L. – Asurion Rep

Hello. We are definitely sorry to hear this. We are here for you. We will reach out via private message to assist. -Rue

Thumbnail of user princessp44
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Simple,fast & quick scheduling! Communication was also great with tech!

Thumbnail of user robertl5597
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

It's hard to function when your phone isn't working! Y'all had it fixed in an hour! Thanks

Thumbnail of user lacys84
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

The online chat activation was simple and quick. Brian gave great customer service and was very patient.

Thumbnail of user joeyc254
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Great service help set my phone up. I recommend this store to anyone trying to buy a phone or turn in a broken.

Thumbnail of user matthewl1625
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

They always help when we have a problem from our phones to our tablet and now a pool vacuum, I don't usually buy these warranties but for the price of the pool vacuum and the cost of the insurance it seemed like a good idea and now I'm glad I listened to my wife for once 😊

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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