Asurion

The tech, Jason, that was assigned to fix my phone's screen was very knowledgeable and friendly.

My experience was great! I loved the representative that took care of me and my needs!

Highly trained and very resourceful! I would recommend them for all of your care and concerns.

They did a wonderful job, they listened and explained everything so nicely! The best Team ever

Timely and quality information on how to boost my internet speeds. Easy to understand as well.

Thank you so very much. Your service was beyond satisfactory. I gladly recommend you to everyone.

The professionalism time and speed of my claim was professionally handled and I am very satisfied.

My problem was handled in a fast manner. The young man was very courteous and helpful

They were incredibly easy to use and friendly. The operating system was a very friendly format.

Chatted with a live person. Not a robot.
Was surprisingly easy. I would do it again.

I was well informed about the status of my device and it all was user friendly.

The tech was knowledgeable about my specific devices and made solving the issue with utmost ease.

Fast and Easy! The chat feature is a very user friendly way to file a claim.

Love you guys work ethics you have one of the best and overall great insurance companies

My agent named Ashley was absolute bet, her knowledge and instructions were direct and on point.

Awesome they took care of everything without any trouble at all thanks for all you do

Carlos did a wonderful job fixing my mess up, i did not get frustrated at all

Very easy to claim and their quick service made it so easy. Overall experience was pleasant.

Ha the person I got was great. I hope all of them are like this one.

The agent who replaced my screen was very fast and professional

Perfect in all respects. I have no complaints whatsoever!

My experience either ASURION was a smoothe process from beginning to end. I highly recommend their service for all your electronic needs

Dealing with Asurion for Verizon. We pay for phone insurance monthly to cover lost, damaged, water damaged phones. We had an accident with our 3 year old that resulted in my phone being water damaged. We went into the store, verified insurance coverage to confirm it covers water damage, and were assisted in filing a claim. We instantly received a note after completing that they needed to review the claim. We then contacted verizon directly, let them know what was going on. We were assured we had coverage on our phone that covered water damage and we could proceed to file a claim. We contacted Asurion directly and were told that we dont have coverage and they are not seeing our account, they stated we had fraud protection but not damage protection. So we called verizon back to let them know what asurion was saying, we told them specifically that is not what should be on the account if it was only fraud protection that it was someone's mistake at the sales office and this should be corrected because we have Been paying for damage protection. They went ahead and moved the coverage over to what asurion was saying it should be for our convenience purposes and to nip this in the bud. WE contacted asurion back, proceeded to file the claim, we were assured that the phone would be covered by asurion and that we would have to pay the $100 fee. My husband agreed and provided his card number to the person who gave us confirmation he was filing a manual claim on our behalf, charging us the $100 and we would receive the phone the next day. My husband then received an email asking us to contact them back. He called at which point he spoke to someone from the escalation team that stated they were not going to cover the phone. We explained we already paid, we received a text confirmation of payment, and were assured the coverage of the phone and it would be shipped out and received by the next business day. She again said they were not covering it stating they had guidelines to follow. We asked that she escalate it to someone who could assist us. She got us over to someone named "craig" who stated he was a CEO. He said they would in fact not cover the phone, my husband explained it was fraudulent, they took his card number down, we received confirmation and told it would be covered. The CEO said there was nothing he could do and that it was Verizon's problem and verizon needed to cover the phone. My husband said you can't do this, we have already been told this was taken care of by several people we talked to confirming coverage. Craig stated "we are in the business of insurance we can deny anything"

I called verizon back to confirm and they are saying we were covered and that we didn't even need to change our insurance over.